AT&T Classic Mail Voice Messaging System Spezifikationen

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Overview1ContentsImportant Safety InstructionsTutor ServiceVoice Messaging Services Automated Attendant ServiceAutomated Attendant OptionsMusic On Ho

Post-Warranty RepairsIf you purchased your system from AT&T and you have a post-warranty servicecontract, AT&T service is provided under the t

Unless otherwise expressly agreed to in a written agreement signed by AT&T,AT&T will not be responsible under this limited warranty for damage

Planning FormsDThis appendix contains the Planning Guide forms. We suggest you fill in aphotocopy of the form you need, leaving the blank original in

Form 1: Mailbox AssignmentsRequiredMailboxSubscriber Name10 Required for Mailbox Expansion Card-20Mailbox Subscriber Name✔(20 ✔ )(11 ✔ )(21 ✔ )(12 ✔ )

Form 2: Menu DefinitionRequired for Automated Attendant ServiceRange of ExtensionsSpecific Ext. orDescriptionSelectorCodefor Direct ExtensionGroup # f

Form 3: Day Menu PromptRequired if VMS Hunt Schedule is set to Day Only or AlwaysGeneral InformationCompleting this Form The Day Menu Prompt plays

Form 4: Night Menu PromptRequired if VMS Hunt Schedule is set to Night Only or AlwaysGeneral Information Completing this Form Recording the Night Men

Form 5: Line OwnershipRequired if CO coverage exists for one or more linesLine #Telephone NumberLine Owner (Subscriber Name)MailboxGeneral Information

GlossaryAAuto Dial buttonA programmable telephone button that lets you diala series of digits simply by pressing that button. AnAuto Dial button can b

Extension jackThe six jacks on the lower half of 206 modules thatallow you to connect phones (or othertelecommunications devices) to the control unit.

Important Safety InstructionsWARNING:The following list provides basic safety precautions that should alwaysbe followed when using your system:1.2.3.4

MLS- and MLC-Model telephonesSee System phones.Music On Hold systemEquipment that lets you play recorded music ormessages to callers who are placed on

206 moduleA system module that contains jacks for connectingup to two outside lines and up to six extensions.VVMS Cover buttonProvides subscribers the

IndexADAutomated Attendant Servicecommunications system options, 1-5factory-set messages, 1-4fixed settings, 1-10music-on-hold, 1-7overview, 1-4progra

HHelpline, 6-1Hunt Group, 5-4Hunt Group 7 (see VMS extensions)IImmediate call handling, 1-6Installationguidelines, 2-1Mailbox Expansion Card, 2-4voice

RRe-initializingmailbox, 5-19password, 5-19Receptionistduties, 5-3extension 10, 1-10, 5-13mailbox, 5-17Reference materials, vRepair, C-1Rotary phones,

PARTNER MAIL VS™ System Programming Quick ReferenceTo Program the Communications System for PARTNER MAIL VS AT EXTENSION 10 OR 11Place the Programming

PARTNER MAIL VS™ System Programming Quick ReferenceTo Program the PARTNER MAIL VS SystemTO START PROGRAMMINGPRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ]PRESS

518-322-102Issue 1January 1994

Overview1The PARTNER MAIL VS Voice Messaging System is designed to work with yourcommunications system to automate the call handling needs of your bus

Tutor ServiceThe Tutor Service is an “on-line help” feature that allows users to easily accessand listen to information on commonly-used communication

Voice Messaging ServicesThe voice messaging system provides three types of service: Automated Attendant Service. Answers your company’s outside callsa

Automated Attendant ServiceThe Automated Attendant Service can answer and route your company’soutside calls without assistance from a receptionist. Af

Automated Attendant Service is useful for many businesses, such as cardealerships, insurance agencies, and stores. For example, a car dealershipcan us

VMS Hunt DelayThis option specifies either Immediate Call Handling or Delayed Call Handling(see Figure 1-2 below): Immediate Call Handling (factory se

Music On HoldIf you use Automated Attendant Service, it is strongly recommended that youalso use the communications system’s Music On Hold feature. Th

Do Not DisturbSubscribers who have extension coverage—either automatic or manual—canuse the communications system’s Do Not Disturb feature when they w

AT&TPARTNER MAIL VS™Voice Messaging SystemRelease 1Installation and Programming

Subscribers can retrieve messages at their convenience from any touch-tonephone either while on-site or from an off-site location. Subscribers can ref

Summary of Fixed SettingsTable 1-1 shows the fixed factory settings for the voice messaging system.Table 1-1. Voice Messaging System Fixed SettingsAut

Installation2ContentsImportant Safety InstructionsBefore You StartInstalling the Voice Messaging System Module2-ii2-12-22-i

Important Safety InstructionsThe following list provides basic safety precautions that should always befollowed when using your telephone equipment:1.

Installation2This chapter provides instructions for installing the voice messaging system’shardware in the communications system’s control unit.Before

Installing the Voice Messaging SystemModule(Reserved forFuture Use)RS-232 Port(Factory Use Only)Power Indicator(Green) LEDOptional MailboxExpansion Ca

2.Install the voice messaging system module in the first available slot to the rightof the last installed 206 or 400 module. Do not install the voice

(Reserved forFuture Use)RS-232 Port(Factory Use Only)Power Indicator(Green) LEDMailbox ExpansionCardTest (Yellow) LEDStatus (Red) LEDHard Disk Drive(G

7.After approximately 10 seconds when the tests are completed, the yellow TestLED goes off. When this occurs, check the red Status LED: If the red Sta

Understanding Programming3ContentsCommunications System Programming Planning Forms Using System ProgrammingThe Programming OverlaysProgramming ModeVoi

Copyright © 1994 AT&TAll Rights ReservedPrinted in U.S.A.AT&T 518-322-102Issue 1January 1994NoticeEvery effort was made to ensure that the inf

Understanding Programming3This chapter provides general programming information for the communicationssystem and the voice messaging system. Both syst

Planning FormsRefer to the communications system’s System Planner when you are changingsystem settings, and be sure to record any changes you make. Th

The Programming OverlaysDuring System Programming, the normal functions of several buttons on thedisplay phone at extension 10 or 11 change. For examp

Voice Messaging System ProgrammingBefore you program the voice messaging system, obtain completed copies ofplanning forms for the communications syste

The Programming Main MenuThe Programming Main Menu (shown in Figure 3-1) allows you to change theAutomated Attendant Service Menu, mailbox assignments

Accessing the Programming Main MenuTo access the Programming Main Menu:1.2.3.4.Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or a programmed button. The system

Initial Programming4ContentsOverviewInitial System Setup VMS Hunt Group Extensions Transfer Return ExtensionsVoice Messaging System Programming Automa

ContentsVerifying System Operation Voice Mail Service Automated Attendant ServiceDay Menu (Night Service button is off)Night Menu (Night Service butto

Initial Programming4OverviewThis chapter tells you how to program the voice messaging system andcommunications system for initial installations. It be

Initial System SetupFor the following two procedures, you need to know the two extension numbersassociated with the voice messaging system module (VMS

Call Voice Mail Service (Press Intercom7 7 7 )Enter Login (Press9 9 # )Enter Password(Press1 2 3 4for factory default and # )SelectProgrammingMa

Voice Messaging System ProgrammingAutomated Attendant ServiceBefore you begin, locate Form 2, Form 3, and Form 4 of the Planning Guide forthe voice me

13. Choose an option or skip this step: Press [ 2 ] [ 1 ] to immediately re-record the Day Menu Prompt. Press [ 2 ] [ 3 ] to play back the Day Menu

Voice Mail ServiceBefore you begin, locate Form 1 of the Planning Guide for the voice messagingsystem. Check the form to determine if mailboxes are nu

Creating a MailboxTo create mailboxes as specified on Form 1:1.2.3.4.5.6.7.Access the Programming Main Menu:a.Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or

Communications System ProgrammingAutomated Attendant ServiceBefore you begin, locate Form A, Form B1, and Form C of the System Plannerfor the communic

VMS Hunt ScheduleUse this procedure to specify when the communications system is to route callsto the voice messaging system.To change the VMS Hunt Sc

Call Answer ServiceBefore you begin, locate Form A and Form B2 of the System Planner for theCommunications System. Refer to Form A, item 7, Line Cover

Telephone Button ProgrammingBefore you begin, locate Form C of the System Planner for the communicationssystem.Use this section to program buttons on

Voice Mailbox TransferThis button lets any system user transfer calls directly to a subscriber’s mailbox,without ringing the extension first.To progra

Verifying System OperationOnce you have completed programming for the voice messaging system andthe communications system, you should perform the acce

ContentsAbout This Guideiii1Overview1-i Important Safety Instructions1-ii Tutor Service1-2 Voice Messaging Services1-3Summary of Fixed Settings1-10 2

Night Menu (Night Service button is on)1.Turn Night Service on at extension 10.2.Call in on a line answered by the Automated Attendant Service.3.If th

Initial Programming FlowchartSTARTARefer to SP Form B1 to identify theVMS extensions for the PARTNERMAIL VS system.Use Hunt Group Extensions (#505)to

BCProgram the menu definition and daymenu prompt.Refer to PG Form 2, column C todetermine if selector code transferis used.Program the appropriate ext

DRefer to SP Form A, Item 7, LineYesUse Group Call Distribution (#206)Coverage to see if VMS-MAIL is to program the personal linesspecified for any pe

PARTNER MAIL VS™ System Programming Quick ReferenceTo Program the PARTNER MAIL VS SystemTO START PROGRAMMINGPRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ]PRESS

PARTNER MAIL VS™ System Programming Quick ReferenceTo Program the Communications System for PARTNER MAIL VS AT EXTENSION 10 OR 11Place the Programming

System Management5ContentsGeneral Information Changing Your Password Training Co-WorkersUsing the Tutor ServiceReceptionist’s ResponsibilitiesAutomate

ContentsTelephone Button Programming5-26 VMS Cover5-27 Do Not Disturb5-27 Voice Mailbox Transfer5-28Voice Mail Messages5-28 5-ii

System Management5This chapter provides the programming procedures you can use to makechanges to the voice messaging system to reflect changes in your

General InformationThis section tells you how to change your password. It also providesinformation that you should share with all system users and oth

Contents5System Management5-i General Information5-2Automated Attendant Service5-5 Modifying Mailboxes5-13 CO Line Coverage5-21 Telephone Button Prog

To access the Tutor Service menu, users simply call the voice messagingsystem by dialing [ Intercom ] [ 7 ] [ 7 ] [ 7 ] and enter [ ✳ ] [ 4 ] after th

If the receptionist requests a personal mailbox, you can create a guestmailbox for that purpose. See “Guest Mailboxes” later in this chapter forinstr

Automated Attendant ServiceAutomated Attendant service (see Figure 5-1) can provide both day and nightoperation so callers can hear an appropriate pro

Menu Definition and PromptWhen the Automated Attendant Service answers a call, the caller hears a menuprompt that requests the caller to press one or

A sample day menu prompt for the ANY Travel Agency follows:Thank you for calling the ANY Travel Agency.If you know the extension of the person you are

2.3.4.5.6.Press [ 3 ] for Automated Attendant. The system plays:To program the day menu, press 1. For the night menu,press 2.Press [ 1 ] for the day m

Modifying the Menu Definition and Day MenuPromptUpdate Form 2 and Form 3 of the Planning Guide for the voice messagingsystem to show modifications to

10.11.12.13.14.15.16.Press [ ✳ ] [ # ] to approve the menu definition. The system plays:To record a new prompt for this menu, press 1. To usethe exist

4.5.6.7.8.9.Press [ 6 ]. The system plays:To record a new prompt for this menu, press 1. To usethe existing prompt, press pound.Lift the handset, pres

VMS Hunt DelayUse this communications system procedure to specify either immediate ordelayed call handling.Update Form A, Item 9 of the System Planner

About This GuidePurposeThis guide provides instructions for installing, programming, and managing thePARTNER MAIL VS™ Voice Messaging System on the PA

Modifying MailboxesThe voice messaging system is shipped with mailboxes already created forextensions 10 through 19. If a Mailbox Expansion Card is in

If you want to reassign a mailbox (move a mailbox from the currentextension to a different one), first use “Deleting a Mailbox” then use“Creating a M

Keep in mind that the modules you have installed in your control unit may differfrom this figure, and will determine the number of extension jacks to

Checking a Mailbox’s StatusUse this procedure to determine if a mailbox exists:1.Access the Programming Main Menu:a.Press [ Intercom ] [ 7 ] [ 7 ] [ 7

Deleting a MailboxUpdate Form 1 of the Planning Guide for the voice messaging system to showmailboxes to be deleted; then use the updated form while p

Creating a MailboxUpdate Form 1 of the Planning Guide for the voice messaging system to showmailboxes to be created; then use the updated form while p

Re-initializing a PasswordIf subscribers forget the password for their voice mailbox, you can re-initializethe password to the factory setting of 1234

2.3.4.5.6.Press [ 4 ] to program mailboxes. The system tells you how many mailboxesexist and how many are allowed, then:Please enter the mailbox numbe

CO Line CoverageCO Line Coverage requires programming the voice messaging system’s LineOwnership feature and the communication system’s Group Call Dis

Scanning Line OwnershipTo review the current owners of outside lines:1.Access the Programming Main Menu:a.Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or a pr

How to Use This GuideIf you are the technician, refer to the appropriate chapters to help you: Install the voice messaging system hardware. Chapter

Assigning Line OwnershipUpdate Form 5 of the Planning Guide for the voice messaging system to showthe line number that requires coverage and the line

Modifying Line OwnershipUpdate Form 5 of the Planning Guide for the voice messaging system to showmodifications to line ownership; then use the update

Deleting Line OwnershipUpdate Form 5 of the Planning Guide for the voice messaging system to showthe ownership assignments you want to delete; then us

Group Call DistributionUse this procedure to modify the assignment of outside lines for CO LineCoverage.Update Form A, Item 7, Line Coverage of the Sy

VMS CoverTo give a subscriber the ability to turn voice mail coverage on and off, you canprogram a VMS Cover button on the subscriber’s system phone.T

Voice Mailbox TransferA Voice Mailbox Transfer button lets any system user transfer calls directly toanother subscriber’s mailbox, without ringing the

Troubleshooting6ContentsWhen You Need Help6-1 Subscribers Hear Busy Signal When Calling In to Voice Mail Outside Callers Hear Ringing, but System Does

Troubleshooting6When You Need HelpIf you have a problem with your system, you may be able to solve it yourself byfollowing the appropriate troubleshoo

Possible Cause 1: This is normal when both of the voice messaging system extensions arebusy.What to do: There are a number of ways to reduce the amoun

Possible Cause 3: The voice messaging system may not be programmed correctly.What to do: Refer to Figure 2-2 in Chapter 2 to determine the extension n

How to Comment on This GuideA feedback form is located at the end of this guide, after the appendixes. If theform is missing, send your comments and r

System Does Not Respond to Entered DigitsPossible Cause 1: System is not receiving touch-tones.What to do: The voice messaging system may not be able

Call Answer Service Takes Too Long toAnswer CallsPossible Cause: Calls ring four times at a subscriber’s extension to give the subscriber achance to a

Message Light Does Not Turn OffPossible Cause: There are messages in the mailbox. The message light remains lit until allmessages are deleted from the

SpecificationsACapacities Voice Channels: 2 Max. Mailboxes:10 (or 20 with Mailbox Expansion Card) Voice Storage:120 min. (or 220 min. with Mailbox Exp

Electrical 90–130 VAC, 50–60 Hz, 3-prong outlet separate ground, separately fused at 15 AmpsRequirementsOn a PARTNER II 220V System: 180–264 VAC, 50–6

FCC InformationBFederal Communications Commission(FCC) Interference InformationThis equipment has been tested and found to comply with the limits for

Repair Instructions: If you experience trouble because your equipmentis malfunctioning, the FCC requires that you disconnect the equipmentfrom the ne

To prevent overloading, the Load Number (LN) assigned to each terminaldevice denotes the percentage of the total load to be connected to a telephonelo

L’indice de charge (IC) assigné à chaque dispositif terminal indique, pour évitertoute surcharge, le pourcentage de la charge totale qui peut être rac

Warranty InformationCRepair InformationOutside the continental U.S., contact your local AT&T Authorized Dealer forwarranty and repair information