555-235-100June 1999Issue 2DEFINITY® ProLogix™ SolutionsRelease 2.0 Overview
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xBasic Call Management System Vu . . . . . . . . . . . . .
5 CentreVu Explorer IIDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-6CentreVu Explorer IITransform valuable call cen
5 CentreVu Explorer IIDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-7• Efficient ANI Analysis CentreVu Explorer II i
5 CentreVu Explorer IIDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-8Detailed call information, along with the Centr
5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-9Automatic Call Distribution (ACD)I
5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-10Figure 2. A Basic Example of Auto
5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-11DEFINITY ProLogix Solutions place
5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-12Additional features give your com
5 Basic Call Management SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-13Basic Call Management SystemThe Basic
5 Basic Call Management SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-14The following are the types of reports
5 Basic Call Management System VuDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-15Basic Call Management System VuBCMS
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiRequirements . . . . . . . . . . . . . . . . . . . . . . . . . . .
5 Basic Call Management System VuDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-16RequirementsThe following system re
5 Call Center BasicDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-17Call Center BasicThe Call Center Basic package en
5 Call Center DeluxeDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-18Call Center DeluxeThe Call Center Deluxe package
5 Call Center EliteDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-19• ANI/II Digits Routing• ASA Routing• Best Servic
5 CentreVu Virtual RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-20CentreVu Virtual RoutingCentreVu Virtual R
5 CentreVu Virtual RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-21speeding the distribution of calls among l
5 CentreVu AdvocateDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-22CentreVu AdvocateYou can leverage your call cente
5 CentreVu AdvocateDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-23• Predicted Wait TimePredicted Wait Time will ena
5 CentreVu AdvocateDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-24• Service Level Supervisor with Reserve AgentsSer
5 CentreVu Compact Call Center Drop-In SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-25CentreVu Compact Cal
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiiScheduling . . . . . . . . . . . . . . . . . . .
5 CentreVu Compact Call Center Drop-In SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-26~ CD-ROM-based ACD/V
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-16 Wireless SolutionsMost businesses today struggle to improve customer
6 Medium Range Mobility SolutionDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-2Figure 3. TransTalk 9000
6 Medium Range Mobility SolutionDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-3TransTalk 9000 is available in two co
6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-4Long Range Mobility SolutionsLucent Te
6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-5Figure 4. Long Range Mobility Solution
6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-6The DEFINITY Wireless Business System
6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-7The DEFINITY Wireless Business System
6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-8The DEFINITY Wireless Business System
6 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-9Starter Application PackageThe Wireless
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiiiFacility Restriction Level . . . . . . . . . . . . . . . . . . . .
6 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-10
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-17 Computer Telephony IntegrationSolutionsComputer Telephony Integratio
7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-2Server-Based SolutionsDEFINITY ProLogix Solut
7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-3Third-Party ApplicationsAll of the third-part
7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-4When Sixth Sense detects a particular event,
7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-5• Fast Call® Agent 3.0FastCall Agent is the n
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-6PassageWay Direct Connection
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-7PassageWay Telephony Manager
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-8• PhonebookPhonebook is a PC
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-9• Auto-Task ManagerAuto-Task
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xivDEFINITY ECS Release 7.1 (and later) Installation & Maintenance
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-10RequirementsThe following sy
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-11• Any of the following telep
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-12Figure 5 shows two typical P
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-13Third-Party ApplicationsThe
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-14The primary target market fo
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-15~ Screen Pop, which automati
7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-16• PhoneLine®PhoneLine provid
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-18 Telecommuting/Virtual OfficeSolutionsLucent Technologies’ research,
8 DEFINITY ProLogix Features for TelecommutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-2Remote Call Coverage/Ca
8 Pipeline 15DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-3Station Security CodesStation Security Codes protect acc
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvAbout This DocumentPurposeThis document provides an overview of the fea
8 DEFINITY ExtenderDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-4Installing and configuring the PipeLine 15 is easy
8 AUDIX Features for TelecommutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-5AUDIX Features for TelecommutingThe
8 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-6For example, when working at home, you s
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-19 System Administration SolutionsManaging a powerful communications sy
9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-2System Management Termin
9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-3DEFINITY Site Administra
9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-4DEFINITY Site Administra
9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-5• SchedulerThe Scheduler
9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-6• Call Accounting Data E
9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-7• Create Station Templat
About This Document How to Use This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviHow to Use This Documen
9 Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-8Terminal AdministrationDEFINITY ProLogix Sol
9 Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-9The Administration Without Hardware feature
9 Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-10Automatic Station Relocation/Terminal Trans
9 SchedulingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-11Scheduling DEFINITY ProLogix Solutions’ functional sched
9 Basic ReportingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-12Basic Reporting DEFINITY ProLogix Solutions has bui
9 Performance MeasurementsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-13DEFINITY ProLogix Solutions also includes t
9 Performance MeasurementsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-14The Traffic Summary report offers additiona
9 Call Charge InformationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-15Call Charge InformationDEFINITY ProLogix So
9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-16Call Detail RecordingAlso included in the tim
9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-17• use a second Call Detail Recording port for
About This Document How to Use This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvii• Chapter 7, “Computer
9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-18Call Detail Recording DevicesThe following ou
9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-19Call Accounting System for WindowsThe Call Ac
9 SecurityDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-20SecurityBesides the toll-fraud detection options available
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-110 Trunking and NetworkingSolutionsDEFINITY ProLogix Solutions provid
10 Distributed Communication SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-2With Uniform Dial Plan, a unique 4
10 Distributed Communication SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-3Here are just a few examples of fe
10 Distributed Communication SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-4To support DCS customers, DEFINITY
10 Adding DEFINITY ProLogix Solutions to Existing DCS NetworksDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-5Adding
10 Adding DEFINITY ProLogix Solutions to Existing DCS NetworksDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-6Figure
10 QSIG Global NetworkingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-7QSIG Global NetworkingDEFINITY ProLogix Sol
About This Document Conventions Used in This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviiiConventions
10 World Class RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-8World Class RoutingDEFINITY ProLogix Solutions
10 World Class RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-9World Class Routing supports the Automatic Rou
10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-10Network Management FeaturesDEFINITY Pr
10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-11Automatic Route SelectionAutomatic Rou
10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-12Generalized Route SelectionGeneralized
10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-13Facility Restriction LevelFacility Res
10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-14Authorization CodesAuthorization codes
10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-15Network Interfaces and Equipment
10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-16• 800-service trunks, which let
10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-17Incoming Call Identification (IC
About This Document How to Order DocumentationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xixHow to Order Document
10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-18T1 InterfacesWhen planning your
10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-19TCP/IP Interfaces C-LANDEFINITY
10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-20Integrated Services Digital Netw
10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-21Integrated Services Digital Netw
10 Centralized Attendant ServiceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-22Centralized Attendant ServiceDEFINI
10 Main/Satellite/TributaryDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-23Main/Satellite/TributaryIf you have modes
10 Electronic Tandem NetworkDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-24Electronic Tandem NetworkIf your compan
10 Multimedia CommunicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-25Multimedia CommunicationsDEFINITY ProLog
10 Multimedia CommunicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-26~ World Class Routing - Automatic Altern
10 Multimedia CommunicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-27• Multimedia Call Handling (MMCH)Multime
Copyright © 1997, 1998 by Lucent Technologies. All rights reserved.For trademark, regulatory compliance, and related legal information, see thecopyrig
About This Document How to Comment on This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xxHow to Comment on
10 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-28Starter Application PackageThe Networ
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-1A FeaturesThis appendix provides a list of the features of the DEFINIT
A Automatic Routing FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-2Automatic Routing FeaturesThe DEFINITY Pr
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-3Basic FeaturesThe following features are supported wi
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-4• Attendant Direct Extension Selection With Busy Lamp
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-5• Automatic Exclusion• Automatic Incoming Call Displa
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-6• Class of Service• Code Calling Access• Conference —
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-7• Dial Plan• Dialed Number Identification Service• Di
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-8• Hold — Automatic• Hunt Groups• Individual Attendant
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-9• Misoperation Handling• Modem Pooling• Multi-Appeara
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-11 IntroductionDEFINITY ProLogix Solutions OverviewDEFINITY® ProLogix™
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-10• Recent Change History• Recorded Announcement• Reco
A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-11• Terminating Extension Group• Timed Reminder and At
A Call Center FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-12Call Center FeaturesDEFINITY ProLogix Solution
A Call Center FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-13• Flexible Billing• Inbound Call Management• I
A Hospitality FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-14Hospitality FeaturesThe following features are
A Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-15Private Networking FeaturesThe great ex
A Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-16• DCS Over ISDN-PRI D-channel• DCS Trun
A Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-17• QSIG Path Replacement• QSIG Value - C
A Trunk Group FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-18Trunk Group FeaturesDEFINITY ProLogix Solution
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-1B Documentation LibraryThis appendix contains a list, by main menu cat
1 Supported ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-2Supported ApplicationsDEFINITY ProLogix Soluti
B DEFINITY ECS Release 7.1 (and later) Administration & OperationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-
B DEFINITY ECS Release 7.1 (and later) Administration & OperationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-
B DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact ModularDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 I
B DEFINITY AdjunctsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-5DEFINITY AdjunctsCall Accounting System for Window
B Guide BuilderDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-6Multiple Personal Greetings Quick Reference, 585-300-7
B INTUITY Messaging Solutions Release 5DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-7INTUITY Messaging Solutions Re
B TelephonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-8PassageWay Telephony Manager R2 for DEFINITY ECS Getting
B TelephonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-9ProLogix R2 Overview, 555-235-100, 108432139, Issue 2Tran
B TelephonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-10
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-1IndexNumerals6200 Series telephones 2-196400 Series telephones 2-3730
1 Supported ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-3• DEFINITY Site Administration (DSA)• PassageW
Index ADEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-2administrationterminal 9-8Administration Without Hardware 9
Index BDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-3BBasic Call Management 5-13Basic Call Management System 5-1
Index CDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-4Call Center, (continued)CentreVu Explorer II 5-6CentreVu Su
Index DDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-5Commence 7-15Compact Call Center Drop-In Solutions 5-25comp
Index EDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-6description 10-1Dialed-Number Identification ServiceACD 5-1
Index GDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-7featuresAlternate Facility Restriction Level 10-13AUDIX tel
Index LDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-8Internet Messaging 4-13IntraflowCall Coverage paths 5-11red
Index NDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-9Multinational World Class Automatic Alternate Routing 10-9M
Index QDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-10power systems 3-2Pre-Addressing 4-10Print Text 4-10Priorit
Index SDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-11routingAutomatic Alternate Routing 10-11Automatic Route Se
1 Application Starter PackagesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-4Application Starter PackagesDEFINITY Pr
Index TDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-12System ManagementDEFINITY ProLogix Management Terminal 9-2
Index UDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-13telephones, (continued)overview 2-1single-line 2-18speaker
Index WDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-14voice messaging systemscall coverage 4-2centralized messag
1 Application Starter PackagesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-5• NetworkingThe Networking Starter Pack
1 Differences between DEFINITY ProLogix Solutions and DEFINITY ECSDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-6Dif
1 Differences between DEFINITY ProLogix Solutions and DEFINITY ECSDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-7• D
1 HardwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-8HardwareThe main component of DEFINITY ProLogix Solutions i
1 HardwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-9Compact Modular CabinetsFigure 1 shows a compact modular ca
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 iiiCopyright and legal noticesCopyright 1999, Lucent TechnologiesAll Ri
1 HardwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-10The compact modular cabinet weighs 50 to 60 lbs. and has t
1 SoftwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-11Software All DEFINITY ProLogix Solutions throughout the wo
1 ReliabilityDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-12ReliabilityDEFINITY ProLogix Solutions provides the fol
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-12 Desktop/Console SolutionsThe communications needs of the people in y
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-2These families of telephones a
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-3Digital DCP TelephonesDigital
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-4• Group Listen capability, whi
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-5• 6402D telephoneThe 6402D tel
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-6• 6416D+ telephoneThe 6416D+ t
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-7The 6416D+M allows you to inst
Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ivtoll fraud and the steps that can be take
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-8The 6424D+M allows you to inst
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-98400 Series Digital Telephones
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-10• 8405D telephoneThe 8405D is
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-11• 8411D telephoneThe 8411D is
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-12Table 1. Differences between
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-13RequirementsThe 8400 Series t
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-149400 Series Digital Telephone
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-15• 9434 telephoneThe 9434 tele
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-16ISDN BRI TelephonesLike the d
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-17The 8510T provides 10 buttons
Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vCommence is a trademark of Commence Corpor
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-18• 8528T ISDN BRI telephoneThe
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-19The following analog telephon
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-208100 Series Analog Telephones
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-219100 Series Analog Telephones
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-22~ easily installed on desk or
2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-23~ flashing Message light~ Fla
2 Attendant ConsolesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-24Attendant ConsolesTo increase the effectiveness
2 Attendant ConsolesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-25DEFINITY PC ConsoleThe DEFINITY PC Console is a
2 Attendant ConsolesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-26Requirements The following requirements must be
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-13 AdjunctsDEFINITY ProLogix Solutions provides the following equipment
Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 viYou can be placed on a standing order lis
3 Power SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-2Power SystemsLucent Technologies offers the following
3 On Hold and Delayed Announcement SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-3On Hold and Delayed Announc
3 HeadsetsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-4• Professional Announcement RecordingsProfessional announce
3 Audio and Visual PagingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-5Audio and Visual PagingLucent Technologies p
3 External SpeakerphonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-6External SpeakerphonesExternal speakerphones
3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-7The Access Security Gateway consists of two compone
3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-8• Remote Port Security DeviceThe Remote Port Securi
3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-9Call Accounting SystemsLucent Technologies p
3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-10• Call Accounting System for WindowsThe Cal
3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-11A traffic engineering option allows you to
ContentsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 viiCopyright and legal notices iiiAbout This Document xvPurpose
3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-12• INTUITY Call Accounting SystemIf you are
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-14 Messaging/Voice ResponseSolutionsWith less than 30 percent of person
4 Messaging Systems and Call CoverageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-2Messaging Systems and Call Cover
4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-3Messaging IntegrationINTUITY AUDIXDEFINITY Pro
4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-4The DEFINITY Prologix Solutions system with Re
4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-5Table 2. Comparison of Integration Types Funct
4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-6MWI ControlMessage Waiting Indicator (MWI) Sta
4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-7Busy Out Voice PortsYes No“Link Alive” Message
4 Centralized Messaging vs. Networked MessagingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-8DEFINITY AUDIXThe DEFI
4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-9INTUITY AUDIX Messaging SolutionsL
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 viiiCabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-10• Integrated Messaging enables yo
4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-11• Multiple Personal Greetings ena
4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-12• Call Answering for Nonresident
4 INTUITY Message ManagerDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-13• On-Line Help provides you with instant ac
4 INTUITY Message ManagerDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-14Message processing features available at a
4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-15DEFINITY AUDIX Voice Messagin
4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-16By embedding the voice messag
4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-17The entire system is containe
4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-18• Outcalling automatically di
4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-19• Sending Restrictions by Com
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ix4 Messaging/Voice Response Solutions 4-1Messaging Systems and Call C
4 INTUITY CONVERSANTDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-20INTUITY CONVERSANTThe INTUITY CONVERSANT Voice I
4 INTUITY CONVERSANTDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-21INTUITY CONVERSANT Voice Information System also
4 Octel 100DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-22Octel 100Octel 100 is a highly integrated multimedia voic
4 Octel 100DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-23• Information-on-Demand V-Trees provide multilevel menus
4 Octel 100DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-24• Global Group Lists allow users to send messages to all
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-15 Call Center SolutionsDEFINITY ProLogix Solutions Call Center applica
5 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-2• BCMS Vu, which enhances the capabilities of the Basic Call Managem
5 CentreVu Call Management System (CMS)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-3CentreVu Call Management Syste
5 CentreVu SupervisorDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-4Optional features include Multiple ACD reports a
5 CentreVu SupervisorDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-5• connect to a LAN. This also allows a CentreVu
Kommentare zu diesen Handbüchern