AT&T MERLIN II Attendant Betriebsanweisung

AT&TMERLIN®IICOMMUNICATIONS SYSTEMMERLIN II AttendantInstaller’s Guide

•to lineThis connects the MERLIN II Attendant with theBasic Telephone (012) Module on the MERLIN IIsystem control unit.1-6 Overview

Equipment and Location RequirementsNUMBER OFMERLIN IIATTENDANTSREWIREDThe following equipment is supplied with the MERLIN IIAttendant:Power cord with

TABLE 1-3 Calls Per Hour Table234234LOCATIONCallsNumber ofPer HourUnits Needed2525-50 50-100If the customer does not know the number of calls thebusin

•Not more than 10 feet away from the MERLIN IIsystem control unit•A sufficient distance away from a heating or coolingsource to prevent exposure to te

Administration ProceduresBefore installing the MERLIN II Attendant you mustadminister a port on the Basic Telephone (012) module foreach unit you are

5Press Conference to return to the main administrationmenu or slide the T/P switch to the center position toleave administration mode.ADMINISTERINGUse

ADMINISTERINGUse this procedure when you are installing more than oneCALL DISTRIBUTlONMERLIN II Attendant to answer the same lines or lineGROUPSpools:

ADMINISTERINGIf the customer wants the Night announcement to playNIGHT SERVICEwhenever the business is closed, assign the MERLIN IIAttendant to the ap

Connecting the MERLIN II AttendantICAUTION: Before initialAttendant, set switches 1(up).installation of the MERLIN IIand 2 on the back panel to offFol

567891011Repeat steps 1 through 4 for each MERLIN IIAttendant port.Place the MERLIN II Attendant on a table or desktopor mount it using the mounting b

©1989 AT&TIssue 2All Rights ReservedJanuary, 1990Printed in USANOTICEThe information in this document is subject to change without notice. AT&

TABLE 1-5 Switch Settings When Operating UnitSwitchSetting1On2On3Off4OffResultSaves recordedannouncements duringpower outageSaves routes andprogrammab

FIGURE 1-4 Connecting the MERLIN II Attendant.Connecting the MERLIN II Attendant1-17

Programming FeaturesThe MERLIN II Attendant is programmed from a Touch-Tone phone using special command strings that arediscussed in this section. For

NOTE: MERLIN II Attendant Planning Forms can beordered through the AT&T Customer InformationCenter, 1-800-432-6600. Use this documentnumber whe

To set the MERLIN II Attendant clock, use the followingprocedure:1 Dial *71 followed by:a One digit for the current day of the week1=Sunday2=Monday3=T

234SETTING THEBUSINESS DAYSf Two digits for the current minute (00 - 59)g Two digits for the current second (00 - 59)NOTE: Step g is optional.Dial # t

45Continue programming or dial ❉ # to exit authorizedcaller mode.Dial # again to disconnect.SETTING THERefer to MERLIN II Attendant Planning Form B fo

REALLOCATINGANNOUNCEMENTTIMES3Continue programming or dial *# to exit authorizedcaller mode.4 To disconnect, dial #.Five announcements are available.

Follow the procedure below to reallocate announcementtimes:CAUTION: This procedure causes all announcements tobe erased.1Dial *49 followed by the anno

RECORDINGRefer to MERLIN II Attendant Planning Form D for theANNOUNCEMENTSstandard announcements. The customer may elect torecord these announcements

ContentsSection 1: Installation RequirementsOverviewEquipment and Location1-1Requirements1-7Administration ProceduresConnecting the MERLIN II Attendan

3Continue programming or dial *#to exit authorizedcaller mode.4 Dial # to disconnect.PLAYING BACKTo confirm the recording of announcements, use theANN

a car serviced would not want to talk to the salesdepartment if the service department was unavailable.FIGURE 2-1 Blind Transfer process.2-10 Program

•Supervised TransferDuring a supervised transfer, calls are monitored bythe MERLIN II Attendant. If the route or extensionnumber is busy or doesn’t an

FIGURE 2-2 Supervised Transfer process.2-12 Programming Features

Programming CallHandling OptionsRefer to MERLIN II Attendant Planning Form E to seehow the customer would like to handle incoming calls.The MERLIN II

FIGURE 2-3 Immediate and Backup Call Handling.2-14 Programming Features

ProgrammingRefer to MERLIN II Attendant Planning Form F to see ifSupervised Transferthe customer has planned any supervised transfer routes.RoutesTo p

891011When the business is closed, the Night PrimaryExtension is the first number that the MERLIN IIAttendant dials when a caller selects this route a

12345678Dial ❉ 8.Dial the mute number (0 through 9). This is thenumber callers enter when they want to be connectedto a particular department.NOTE:Whe

If the customer wants callers to have the option to enterindividual extension numbers so that they can beconnected to employees’ telephones directly,

FCC Notification InformationINTERFERENCEFederal Communications Commission (FCC) RulesINFORMATIONrequire that you be notified of the following:●This eq

TABLE 2-2 Call Processing OptionsProgramOption/DefaultPossibleCurrentCodeDescriptionSettingSettingsSetting2901Day Answer Delay11–5In Day mode, number

TABLE 2-2 Call Processing Options (continued)ProgramOption/DefaultPossibleCurrentCodeDescriptionSetting Settings Setting2918Extension Transfer1 1–2Ind

2345678Wait for an answer.Dial * followed immediately by your authorized callernumber and #.The two-beep confirmation tone sounds.Dial * followed by “

TestingOnce you have installed and programmed the MERLIN IIAttendant, you should dial the MERLIN II Attendantextension and perform the following tests

TESTING EXTENSIONUse this procedure if the customer allows callers to enterNUMBERSindividual extension numbers:1 Dial a valid extension number.NOTE:If

TroubleshootingOUT-OF-SERVICEIf the MERLIN II Attendant detects a problem, the unitCODESenters an out-of-service state. The LED labeled “battery”on th

TABLE 3-I Out-of-Service CodesPOWER FAILURESNumberof BlinksProblem1Announcements were not recorded or were erased(slow blink) or cannot compute batter

PRINTING REPORTSYou can connect a TI 700 or equivalent 1200-baud serialprinter to the serial i/o port of the MERLIN II Attendant toproduce reports to

Contents of a TrafficThe traffic analysis report provides the followingAnalysis Reportinformation:•RouteThe report is detailed by route number (O thro

The cable must be configured as shown in Table 3-2.TABLE 3-2 Pinout Assignment for the TI 700 PrinterMERLIN II AttendantTI 700 PrinterSignal Ground—37

OverviewKEY FEATURESThe MERLIN II Attendant answers incoming calls ondesignated lines with a prerecorded message and directscallers to the appropriate

Resetting theTo reset the call handling traffic statistics to O, perform theCountersfollowing steps:1Dial the MERLIN II Attendant extension from aTouc

5 Dial #.6Once the report is completed, exit authorized callermode by dialing *#.7 To disconnect, dial #.LOST AUTHORIZEDIf the default authorized call

IndexAAdministration modeentering, 1-10leaving, 1-11Alternate routing, 1-2Announcements, 1-1duration, 2-6 —2-7maintained during power outage, 3-4playi

OOut-of-service codes, 3-3table, 3-4Outward Restriction, administering, 1-11PPanel, bacl, 1-3Panel, front 1-2Planning forms, 2-1Planning Form A, 2-4Pl

FRONT PANEL•Call SupervisionThe MERLIN II Attendant can supervise calls andmonitor the progress of calls.•Alternate RoutingWhen the first requested ex

OffBACK PANEL•batteryTable 1-1 describescombinations whenTABLE 1-1 Meaning ofthe meaning of the different lightac power is connected:PowerBatteryLight

FIGURE 1-2 Back view of the MERLIN II Attendant.•resetThis recessed button resets the MERLIN II Attendant.See “Troubleshooting” for details.•setup swi

TABLE 1-2 Meaning of Setup Switch SettingsSwitch1234On (Down)Recordedannouncements areretained during apower outageRoutes and otherprogrammingparamete