AT&T Classic Mail Voice Messaging System Bedienerhandbuch Seite 1

AT&TPARTNER MAIL®Voice Messaging SystemRelease 3Planning, Installation, and Use

Related DocumentsDocument No.TitlePARTNER II Communications System Release 4.1518-455-334Programming and Use—English (North American)518-455-340User I

Announcements (Automated Attendant)ProgrammingRecording an AnnouncementBefore recording an Announcement, complete mail system Planning Form K.Include

Announcements (Automated Attendant)ActionYou Hear...Step 10Choose an option:Record the Announcement (up toMessage Editing Menu.2 minutes), then press

Announcements (Automated Attendant)Playing an Existing AnnouncementAction You Hear...Step 1Log in to the mail system as the SystemName, number of new

Announcements (Automated Attendant)Deleting an AnnouncementWhen you delete an Announcement, all Selector Codes that refer to theAnnouncement are autom

Automated Attendant ServiceAutomated Attendant ServiceAt a GlanceSystem Administration Menu[ 3 ] Automated Attendant[ 1 ] Day Menu[ 2 ] Night Menu[ 3

Automated Attendant ServiceRelated Mail System Features Announcements (Automated Attendant) can be included as options onAutomated Attenda

Broadcast MessageBroadcast MessageAt a GlanceVoice Mail Activity Menu[ 1 ] Record messageUsed bySystem AdministratorParametersMessage LengthUp to two

Broadcast MessageProgrammingSending a Broadcast MessageTo send a Broadcast Message to every Call Answer Service mailbox in the system,use the followin

Bulletin BoardBulletin BoardAt a GlanceBulletin Board Activity Menu[ 3 ] Bulletin Board Message[ 1 ] Record message[ 0 ] Listen to message[ ★ ] [ D ]

Bulletin BoardMonolingual or Bilingual ModeIf the mail system is in bilingual mode, the mailbox owner should record the BulletinBoard message in both

Overview of System Servicesand Features1ContentsIntroductionPARTNER MAIL Services Automated Attendant ServiceInteractions with the Communications Sys

Bulletin BoardIf the mail system has multiple Automated Attendants, and the Dial 0 Destination is anAutomated Attendant Main Menu, the mailbox owner m

Bulletin BoardOr a Bulletin Board message could list the homework assignments for a class at aschool. In this case, the Dial 0 Destination might be th

Bulletin Board You create Bulletin Board mailboxes (see Mailbox). After you create a BulletinBoard mailbox, it can be assigned to a user, who acces

Bulletin BoardRecording or Deleting a Bulletin Board MessageInclude in the Bulletin Board message information about how to access options [ ★ ] [ 4 ],

Bulletin BoardActionYou Hear...Step 6Choose an option:[ 2 ] [ 3 ] to play back the new message.[ 2 ] [ 1 ] to re-record the new message.[ ★ ] [ D ] ([

Bulletin BoardSetting a Dial 0 DestinationActionYou Hear...Step 1Log in to Voice Mail using the BulletinBulletin Board Activity Menu.Board mailbox num

Business Schedule and Temporarily ClosedBusiness Schedule and TemporarilyClosedAt a GlanceSystem Administration Menu[ 2 ] Schedule[ 2 ] Automated Atte

Business Schedule and Temporarily ClosedWeekly Business ScheduleThese are the most common reasons for changing your regular weekly schedule: A change

Business Schedule and Temporarily ClosedYou can program the Temporary Closing up to six days in advance. For example, onMonday you can schedule a Temp

Business Schedule and Temporarily ClosedActionYou Hear...Step 3Enter System AdministrationSecurity message, then SystemPassword + [ # ]. Administratio

Overview of System Servicesand Features1This chapter describes the mail system and explains the responsibilities of theSystem Administrator. Features

Business Schedule and Temporarily ClosedActionYou Hear...Step 8Choose a day:Prompt to enter Open, Closed, or[ 1 ] SundayTemporarily Closed.[ 2 ] Monda

Business Schedule and Temporarily ClosedActionYou Hear...Step 13If System Administrator’s mailboxPrompt to choose a day.language is English or Spanish

Business Schedule and Temporarily ClosedActionYou Hear...Step 9Press [ 3 ] for Temporarily Closed.If you chose the current day, prompt toconfirm. Go t

Business Schedule and Temporarily ClosedStep 14Choose an option:[ 2 ] [ 3 ] to play back the new greeting.New Greeting, then Message EditingMenu. Repe

Call Answer Service OperatorCall Answer Service OperatorAt a GlanceSystem Administration Menu[ 1 ] System Parameters[ 5 ] Call Answer Service Operator

Call Answer Service OperatorRelated Mail System FeaturesCall Answer Service Operator can be used for the following: Dial 0 Destination for Bulletin Bo

Dial 0/Timeout Action (Automated Attendant)Dial 0/Timeout Action (AutomatedAttendant)At a GlanceSystem Administration Menu[ 3 ] Automated Attendant[ 1

Dial 0/Timeout Action (Automated Attendant)Each Automated Attendant has a Day and a Night Dial 0/Timeout Action. The defaultfor the Day Dial 0/Timeout

Dial 0/Timeout Action (Automated Attendant)ActionYou Hear...Step 9Choose a Dial 0/Timeout Action:[ 0 ] for Transfer to the Call AnswerConfirmation of

Dial 0/Timeout Action (Automated Attendant)ActionYou Hear...Step 12Choose an option:[ 2 ] [ 3 ] to play back the new prompt.New Main Menu prompt.Repea

PARTNER MAIL ServicesPARTNER MAIL ServicesThe mail system provides three services: Automated Attendant Service answers calls on specified lines and r

DirectoryDirectoryAt a GlanceCaller Options[ ★ ] [ A ] ([ ★ ] [ 2 ])Used byInternal or external callersDescriptionCallers and mail system subscribers

DirectoryProcedureUsing the Directory to Reach a SubscriberActionYou Hear...Step 1From an Automated Attendant Menu or Prompt to enter the first four l

Fax Extension and Fax Message ReceiverFax Extension and Fax Message ReceiverAt a GlanceSystem Administration Menu[ 1 ] System Parameters[ 4 ] Fax Exte

Fax Extension and Fax Message ReceiverWhen a call is transferred to a Fax Extension, a Fax Notification Message is sent tothe Fax Message Receiver and

Fax Extension and Fax Message ReceiverProgrammingCreating a Fax Extension or Fax Message ReceiverBefore creating a Fax Extension or a Fax Message Rece

Fax Extension and Fax Message ReceiverActionYou Hear...Step 9Choose an option:Enter Fax Message Receiver + [ # ].Confirmation of the Fax MessageReceiv

Fax Extension and Fax Message ReceiverActionYou Hear...Step 8Choose an option:[ 0 ] [ # ] to delete the Fax Extension (orConfirmation that there is no

General MailboxGeneral MailboxAt a GlanceSystem Administration Menu[ 1 ] System Parameters[ 6 ] General Mailbox OwnerProgrammable by System Administra

General MailboxConsiderations and ConstraintsIf the General Mailbox Owner also has a personal mailbox, or is the owner of anyother mailboxes (for exam

General MailboxAction You Hear...Step 4Press [ 1 ] for System Parameters. System Parameters Menu.Step 5Press [ 6 ] for General Mailbox.(Multiple Autom

PARTNER MAIL ServicesPARTNER MAIL SystemMonolingual/BilingualModeVoice Mail ServiceAutomated Attendant Service Call Answer Service Allows subs

General MailboxAction You Hear...Step 7Choose an option:[ 2 ] [ 3 ] to play back your comments.Your comments, then the MessageEditing Menu. Repeat Ste

General MailboxActionYou Hear...Step 10One of the following actions occurs:A match is found.The matching name and extensionnumber, then a statement th

Greetings (Personal)Greetings (Personal)At a GlanceVoice Mail Activity MenuProgrammable byFactory SettingActive greetingCapacitiesMaximum Number ofGre

Greetings (Personal)When callers reach a Call Answer Service mailbox, they hear the mailbox’s PersonalGreeting followed by a beep tone. For example: “

Greetings (Personal)ActionYou Hear...Step 3Press [ 1 ] to administer your greeting.Announcement of which greeting isactive, then menu of choices.Step

Greetings (Personal)Activating a Personal GreetingActionYou Hear...Step 1Log in to Voice Mail using yourName, number of new messages andextension numb

Greetings (Personal)ActionYou Hear...Step 5(Bilingual Mode Only)Choose an option:[ 1 ] to administer your personalPrompt to record, delete, or listen

Greetings (System)Greetings (System)At a GlanceSystem Administration Menu[ 7 ] System Greetings[ 1 ] Voice Mail Greeting[ 3 ] Automated Attendant Touc

Greetings (System)Automated Attendant Touch-Tone Gate GreetingThe Touch-Tone Gate Greeting is heard by any caller who reaches an AutomatedAttendant th

Greetings (System)Main Menu, Primary LanguageFor sales, press [ 1 ].For customer service, press [ 2 ].If you know the extension of the person you are

PARTNER MAIL ServicesAutomated Attendant ServiceAutomated Attendant Service answers calls and plays a menu of options.Callers can press buttons to sel

Greetings (System)Related Mail System Features ProgrammingA Touch-Tone Gate Greeting is used only if the Touch-Tone Gate is On.The Day Touch-Ton

Greetings (System)ActionYou Hear...Step 6Choose an option:[ 1 ] to record a greeting.Prompt to record the greeting.Go to Step 7.[ 0 ] to listen to the

Greetings (System)ActionYou Hear...Step 8Choose an option:[ 2 ] [ 3 ] to play back the greeting.New greeting. Repeat Step 8.[ 2 ] [ 1 ] to re-record t

Greetings (System)ActionYou Hear...Step 6(Multiple Automated Attendant Only)Prompt to choose the Day or NightEnter Automated Attendant Number.Greeting

Group ListsGroup ListsAt a GlanceSystem Administration Menu[ 5 ] Group Lists[ 2 ] Scan Group Lists[ 4 ] Create a Group List[ 6 ] Modify or review a Gr

Group ListsSince only the System Administrator can create Group Lists, it is your responsibility tomaintain these lists and to provide information abo

Group ListsProgrammingCreating Group ListsBefore creating a Group List, complete mail system Planning Form L.ActionYou Hear...Step 1Log in to the mail

Group ListsAction You Hear...Step 5Press [ 2 ] for Scan Group Lists.Information about the first Group List.Step 6 Choose an option:[ ★ ] [ D ] ([ ★ ]

Group ListsActionYou Hear...Step 7Choose an option:[ ★ ] [ D ] ([ ★ ] [ 3 ]) to delete the entry“Deleted,” then the next entry.played.Repeat Step 7.[

Group ListsActionYou Hear...Step 6Enter Group List Number + [ # ]. Prompt to confirm that you want todelete the Group List.[ ★ ] [ # ] to return to th

PARTNER MAIL ServicesInteractions with the Communications SystemAutomated Attendant Service is used with the following communications systemfeatures:G

Group ListsAction You Hear...Step 7Choose an option:To address the message to anotherGroup List, press [ ★ ] [ 5 ].To address the message to anindivid

Group Mailbox OwnerGroup Mailbox OwnerAt a GlanceSystem Administration Menu[ 4 ] Mailboxes[ 7 ] Assign a Group Mailbox OwnerProgrammable bySystem Admi

Group Mailbox OwnerIf the Group Mailbox Owner also has a personal mailbox, or is responsible for anyother mailboxes (for example, a General Mailbox),

Group Mailbox OwnerActionYou Hear...Step 6Enter Group Mailbox Number ( 71–74,Mailbox number.771–776) + [ # ].If the mailbox has an owner:Name of the m

LanguageLanguageAt a GlanceSystem Administration Menu[ 1 ] System Parameters[ 9 ] System Language[ 1 ] Monolingual mode[ 1 ] English[ 2 ] French[ 3 ]

LanguageConsiderations and ConstraintsIf you change from bilingual to monolingual mode, the mail system retains allgreeting, menu, and Announcement re

LanguageChanging the Language Mode or the LanguageBefore changing the mode or the language, update mail system Planning Form A.ActionYou Hear...Step 1

Line AssignmentsLine AssignmentsAt a GlanceSystem Administration Menu[ 3 ] Automated Attendant[ 6 ] Line Assignments[ 1 ] Review line assignments[ 2 ]

Line AssignmentsRelated Communications System Features Line Assignments should be used only for lines that are assigned AutomatedAttendant Service us

Line AssignmentsActionYou Hear...Step 3 Enter System AdministrationSecurity message, then SystemPassword + [ # ].Administration Menu.Step 4 Press [ 3

Immediate Call HandlingIncoming CallsControl UnitPARTNER MAILReceptionistanswers onbacks upthe second ringPARTNER MAILDelayed Call HandlingReceptionis

Line AssignmentsActionYou Hear...Step 6Press [ 6 ] for Line Assignments.Line Assignment Menu.Step 7Press [ ★ ] [ D ] ([ ★ ] [ 3 ]) to delete a line.Pr

Line OwnershipLine OwnershipAt a GlanceSystem Administration Menu[ 6 ] Line Ownership[ 2 ] Scan Line Ownership[ ★ ] [ D ] ([ ★ ] [ 3 ]) Deallocate Lin

Line OwnershipConsiderations and ConstraintsIf you do not use line Ownership to asign owners to lines for which Group CallDistribution (#206) Setting

Line OwnershipActionYou Hear...Step 6Choose an option:If you know the line number, enter it +If a line owner is assigned:[ # ].The line number, then t

Line OwnershipActionYou Hear...Step 6 Enter a Iine number + [ # ].If the line number has an owner:The line owner’s name (or the mailboxnumber if no na

Line OwnershipDeallocating Line OwnershipBefore deallocating Line Ownership, update mail system Planning Form M. After LineOwnership is deallocated, t

MailboxMailboxAt a GlanceSystem Administration Menu[ 4 ] Mailboxes[ 2 ] Play a mailbox configuration[ 4 ] Create a mailbox[ ★ ] [ D ] ([ ★ ] [ 3 ]) De

MailboxDescriptionThe System Administrator’s Mailbox and the General mailboxes are factory-set. You,the System Administrator, must create all other ma

MailboxTable 5-1. Class of Service TableMailboxMessageGreeting TransferMailboxOutcallingCOS Storage LengthLengthPermitted *TypePermission123456151617*

MailboxMessage LengthMessages can be stored only in Call Answer Service mailboxes. The maximum lengthof an individual message that can be recorded by

PARTNER MAIL Services Case 3: The receptionist answers calls during the day; AutomatedAttendant Service answers calls at night.1.Use Group Call Distri

MailboxCall Answer Service mailboxes with Class of Service 5, 6, or 18 also can becreated for people who need to be able to receive messages, but who

MailboxMailboxes of any type (Call Answer Service, Automated Attendant, Bulletin Board, orTransfer-Only) can be created for Calling Groups (71, 72, 73

MailboxMailbox NameIf the mail system is to offer a Directory of subscribers, you should specify a nameas you create each Call Answer Service and Tran

MailboxConsiderations and Constraints For security reasons, the mail system will not transfer a call to any destinationthat does not have a mailbo

Mailbox For Release 4.0 and later communications system only, users with AutomaticVMS Cover (#310) assigned or with VMS Cover turned On can activate D

MailboxProgrammingPlaying a Mailbox ConfigurationActionYou Hear...Step 1Log in to the mail system as the SystemName, number of new messages andAdminis

MailboxCreating MailboxesBefore creating a mailbox, udate mail system Planning Form B.IMPORTANT:You must follow this procedure to the end (until you h

MailboxActionYou Hear...Step 9(Bilingual mode only).Choose an option:[ ★ ] [ # ] to approve the languagePrompt to enter the mailbox name.selected.Go t

MailboxDeleting a MailboxBefore deleting a mailbox, update mail system Planning Form B.ActionYou Hear...Step 1Log in to the mail system as the SystemN

MailboxActionYou Hear...Step 6 Enter Mailbox Number + [ # ].Mailbox number and mailbox name (ifrecorded), then the MailboxModification Menu.Step 7Pres

PARTNER MAIL Services A Transfer-Only mailbox allows transfer to an extension that does notneed message storage space, for example, the extension in a

MailboxChanging the Class of ServiceBefore changing a Class of Service, update mail system Planning Form B.IMPORTANT:You can only change a Class of Se

MailboxAction You Hear...Step 7Press [ 3 ] to initialize the password.Confirmation that the password hasbeen initialized, then the MailboxModification

Main Menus (Automated Attendant)Main Menus (Automated Attendant)At a GlanceSystem Administration Menu[ 3 ] Automated Attendant[ 1 ] Day Menu[ 2 ] Play

Main Menus (Automated Attendant)Menu PromptIf the system is in monolingual mode, each Main Menu has a prompt (up to twominutes long). If the system is

Main Menus (Automated Attendant)Main Menu, Primary Language:For sales, press [ 1 ].For customer service, press [ 2 ].If you know the extension of the

Main Menus (Automated Attendant)Action to meet the needs of your business. In the menu definition, each SelectorCode can be assigned one of the follow

Main Menus (Automated Attendant)For example, the Travel Agency has eighteen travel agents with extensionsranging from 11 to 29. The Travel Agency want

Main Menus (Automated Attendant)Both the Day and the Night Main Menus must be programmed, even if they areidentical.RECOMMENDATION:Although you can cr

Main Menus (Automated Attendant)ActionYou Hear...Step 4Press [ 3 ] for Automated Attendant.(Multiple Automated Attendant)Prompt to enter the Automate

Main Menus (Automated Attendant)Action You Hear...Step 6Choose an option:[ 1 ] Day MenuMenu Administration Menu.[ 2 ] Night MenuMenu Administration Me

Copyright © 1996, AT&TAT&T 585-322-516All Rights ReservedIssue 1Printed in U.S.A.June 1996NoticeEvery effort was made to ensure that the infor

PARTNER MAIL ServicesGroup Call Distribution (#206) Setting 3 and Line Coverage Extension(#208) differ from each other in the following ways:Group Cal

Main Menus (Automated Attendant)ActionYou Hear...Step 11Choose an option:[ 2 ] [ 3 ] to play back the new Main Menuprompt.[ 2 ] [ 1 ] to re-record the

Main Menus (Automated Attendant)Modifying a Day or Night Main MenuThe following procedure can be used to: Add, change, or delete Selector Codes.Cha

Main Menus (Automated Attendant)ActionYou Hear...Step 9Choose an option:[ 9 ] to confirmConfirmation of Selector Code, thenSelector Code Menu. Go to S

Main Menus (Automated Attendant)ActionYou Hear...Step 15Choose an option:[ 0 ] for Transfer to system operator.The selected Dial 0/Timeout Action,then

Main Menus (Automated Attendant)ActionYou Hear...Step 18Choose an option:[ 2 ] [ 3 ] to play back the new Main Menuprompt.[ 2 ] [ 1 ] to re-record the

Maximum Digit LengthMaximum Digit LengthAt a GlanceSystem Administration Menu[ 1 ] System Parameters[ 8 ] Maximum Digit Length[ 2 ] Two digits[ 3 ] Th

Maximum Digit LengthActionYou Hear...Step 6Enter Maximum Digit Length (2–4).Confirmation of the maximum digitlength, then the System ParametersMenu. P

Open or Closed for TodayOpen or Closed for TodayAt a GlanceSystem Administration Menu[ 2 ] Schedule[ 2 ] Automated Attendant Schedule Menu[ 3 ] Open o

Open or Closed for TodayClose for TodayWhen you change an Automated Attendant to Close for Today, callers hear theAutomated Attendant’s Night Main Men

Open or Closed for TodayDefault Temporary Closure GreetingsTouch-Tone Gate Off—MonolingualEnglishWelcome to PARTNER MAIL.Our business is temporarily c

System Administrator’s ResponsibilitiesIn addition, a subscriber with a Call Answer Service mailbox can: Create and send messages. The subscriber ca

Open or Closed for TodayFrench Primary/English SecondaryPARTNER MAIL vous souhaite la bienvenue.Nos bureaux sont temporairement fermés.Welcome to PART

Open or Closed for TodayRelated Mail System Features ProgrammingIf you want to program a closing in advance, you can use the TemporarilyClosed opti

Open or Closed for TodayActionYou Hear...Step 9Choose an option:[ 1 ] to use the regular Night Greeting Confirmation of Closed for Today, thenfor the

Open or Closed for TodayResuming the Regular ScheduleTo override Open for Today, Close for Today, or the Temporarily Closed option of theBusiness Sche

OutcallingOutcallingAt a GlanceVoice Mail Activity Menu[ 6 ] Outcalling Main Menu[ 1 ] On/Off[ 2 ] Review Outcalling List[ 3 ] Listen to Instructions[

OutcallingIf the designated Outcalling number is a telephone number or voice pager, the mailsystem dials the Outcalling number when the subscriber get

OutcallingUse the following examples as a guide.Example 1: For a standard telephone number, 1 800 555-2020.1.2.Enter [ 9 ] [ ★ ] [ 1 ][ 8 ][ 0 ][ 0 ][

OutcallingOutcalling CyclesThis is the maximum number of times the mail system will call all the numbers in theOutcalling list for a new message (fact

OutcallingProceduresTurning Outcalling On/OffActionYou Hear...Step 1 Log in to Voice Mail (the mailbox mustName, number of new messages andhave Outcal

OutcallingActionYou Hear...Step 3Press [ 4 ] to change your Outcalling list.Outcalling List Menu.Step 4 Enter the number ([ 1 ]–[ 5 ]) of the entrySta

System Administrator’s ResponsibilitiesHackers may pose as telephone company employees or employees of AT&T,Lucent Technologies, or your local aut

OutcallingSetting Up the Outcalling ScheduleActionYou Hear...Step 1 Log in to Voice Mail (the mailbox mustName, number of new messages andhave Outcall

OutcallingActionYou Hear...Step 7Choose an option:Enter ending time in hhmm formatwhere: hh=hour (01–12) or (00–23),mm=minute (00–59).If System Admini

OutcallingSetting the Number of Outcalling CyclesActionYou Hear...Step 1Log in to Voice Mail (the mailbox mustName, number of new messages andhave Out

PasswordsPasswordsAt a GlanceSystem Administration Menu[ 8 ] System Security[ 2 ] Minimum Password Length[ 4 ] System Administration PasswordProgramma

PasswordsIMPORTANT:If you change the System Administrator’s mailbox, the previously selectedSystem Administration Password becomes the System Administ

PasswordsTo protect the mailbox, as soon as its password is initialized, the subscriber shouldlog in to the mailbox and change the password. Failure t

PasswordsAction You Hear...Step 6Enter Minimum Password Length + [ # ]. Confirmation of password length, thenthe System Security Menu.If the password

PasswordsActionYou Hear...Step 4Re-enter the password + [ # ].Confirmation that the password ischanged.Changing a Bulletin Board Mailbox PasswordActio

Personal Mailbox AdministrationPersonal Mailbox AdministrationAt a GlanceVoice Mail Activity Menu[ 1 ] Record and send messages[ 2 ] Listen to message

Personal Mailbox AdministrationOld and New MessagesOnce a new message has been played, it becomes an old message. If only themessage header is played,

System Administrator’s ResponsibilitiesFor the extensions connected to the Outcalling ports (port 2 on a two-portsystem, port 4 on a four-port system

Personal Mailbox AdministrationOutcallingYou can assign a Class of Service to the subscriber’s mailbox that permitsOutcalling. This allows the mail sy

Personal Mailbox AdministrationRecording and Sending a MessageTo record and send a message to one or more subscribers, use the followingprocedure:Acti

Personal Mailbox AdministrationActionYou Hear...Step 6 Enter the first four letters of the name.Example: To find the extension forJohn Conlin if subsc

Personal Mailbox AdministrationListening to MessagesActionYou Hear...Step 1Log in to Voice Mail.Name, number of new messages andold messages, then the

Personal Mailbox AdministrationReplying to a MessageAfter listening to a message, you may want to reply. You can record a response andsend it. (To for

Personal Mailbox AdministrationActionYou Hear...Step 9Enter the first four letters of the name.Example: To find the extension forJohn Conlin if subscr

Personal Mailbox AdministrationActionYou Hear...Step 4After the message plays, press [ 1 ] toPrompt to reply or forward therespond to the message.mess

Personal Mailbox AdministrationRecording a Mailbox NameActionYou Hear...Step 1Log in to Voice Mail.Name, number of new messages andold messages, then

Personal OperatorPersonal OperatorAt a GlanceVoice Mail Activity Menu[ 4 ] Personal OperatorOperator’s No. + [ # ]: Add Personal Operator[ 0 ] + [ # ]

Personal OperatorAn employee on vacation wants callers to be able to reach a person covering for her:The employee’s Personal Greeting says, “Hello, th

System Administrator’s ResponsibilitiesSecurity Policy and User EducationAs a safeguard against toll fraud, establish policies and educate all mail sy

Schedule ControllerSchedule ControllerAt a GlanceSystem Administration Menu[ 2 ] Schedule[ 2 ] Automated Attendant Schedule[ 1 ] Schedule Controller[

Schedule ControllerFollow the PARTNER MAIL Business ScheduleYou use Business Schedule to enter your normal hours of operation. If you setthe Schedule

Schedule ControllerProgrammingSetting the Schedule ControllerBefore setting the Schedule Controller, complete mail system Planning Form D.Action You H

Security Violation NotificationSecurity Violation NotificationAt a GlanceSystem Administration Menu[ 8 ] System Security[ 3 ] Security Violation Notif

Security Violation NotificationUnsuccessful Login AttemptsMailbox UnlockAn attempt to log in is counted when a person enters the mailbox numberfollowe

Security Violation Notification You are responsible for establishing a systemwide Minimum PasswordLength.Users are responsible for their own mailbox

Single/Multiple Automated AttendantSingle/Multiple Automated AttendantAt a GlanceSystem Administration Menu[ 1 ] System Parameters[ 1 ] Single or Mult

Single/Multiple Automated AttendantOn the mail system, create an Automated Attendant mailbox and useLine Ownership to assign the Automated Attendant m

Single/Multiple Automated AttendantOn Release 4.0 or later communications systems, you can use Line CoverageExtension (#208) and an Automated Attendan

Submenus (Automated Attendant)Submenus (Automated Attendant)At a GlanceSystem Administration Menu[ 3 ] Automated Attendant[ 3 ] Submenus[ 2 ] Play men

System Administrator’s Responsibilities —Callers claiming to be the “phone” company. Ask for a callbacknumber.—Callers trying to obtain sensitiv

Submenus (Automated Attendant)There can be up to 99 Submenus. Each Submenu can have up to nine optionson it. The same submenu can be assigned to more

Submenus (Automated Attendant)Other Submenu OptionsIn addition to the Selector Codes, the following options are available from theSubmenu:[ ★ ] [ 4 ][

Submenus (Automated Attendant)If an extension, Calling Group, Hunt Group, Bulletin Board, Guest mailbox, orAutomated Attendant is deleted, it may be n

Submenus (Automated Attendant)Action You Hear...Step 8Submenu number + [ # ].Prompt to select the Submenu promptor the Submenu definition.Step 9Choose

Submenus (Automated Attendant)ActionYou Hear...Step 10 Choose an option:[ 1 ] for Selector Code Transfer.Prompt to enter the extension.Go to Step 11.[

Submenus (Automated Attendant)ActionYou Hear...Step 16Choose an option:[ 2 ] [ 3 ] to play back the SubmenuSubmenu prompt, then the Messageprompt.Edit

Submenus (Automated Attendant)ActionYou Hear...Step 6Press [ 3 ] for Submenus.Submenu Administration Menu.Step 7Press [ 6 ] to modify the Submenu.Prom

Submenus (Automated Attendant)Modifying a SubmenuThe following procedure can be used to: Add, change, or delete Selector Codes. Change Selec

Submenus (Automated Attendant)ActionYou Hear...Step 10 Choose an option:[ 9 ] to confirm.Confirmation of Selector Code, thenSelector Code Menu. Go to

Submenus (Automated Attendant)ActionYou Hear...Step 15Choose an option:[ 9 ] to confirm deletion.Confirmation that the Selector Code isnot used, then

System Administrator’s Responsibilities Changing greetings, menus, and announcements to accommodatechanges in personnel, your company’s operations and

Submenus (Automated Attendant)Deleting a SubmenuWhen you delete a Submenu, all Selector Codes that refer to the Submenu areautomatically removed from

System Administrator’s MailboxSystem Administrator’s MailboxAt a GlanceSystem Administration MenuProgrammable byFactory SettingsSystem Administrator M

System Administrator’s MailboxIf the System Administrator’s Mailbox or System Administration is lockedbecause of too many unsuccessful Iogin attempts,

System Administrator’s MailboxProgrammingRe-assigning the System Administrator’sMailboxBefore re-assigning the System Administrator’s mailbox, update

System Date and TimeSystem Date and TimeAt a GlanceSystem Administration Menu[ 2 ] Schedule[ 1 ] Update System Date and TimeProgrammable bySystem Admi

System Date and TimeActionYou Hear...Step 4Press [ 2 ] for Schedule.Schedule Administration Menu.Step 5Press [ 1 ] for System Date and Time.Current da

System LanguageSystem LanguageFor information about System Language, see Language.5-172 System Language

Touch-Tone GateTouch-Tone GateAt a GlanceSystem Administration Menu[ 3 ] Automated Attendant[ 5 ] Touch-Tone Gate[ 6 ] Deactivate[ 9 ] ActivateProgram

Touch-Tone Gate When the mail system is in bilingual mode, the Touch-Tone Gate Greetingmust prompt the caller to press [ 1 ] to indicate that the c

Touch-Tone Gate If you have Multiple Automated Attendants, each Automated Attendanthas its own Touch-Tone Gate setting. See Single/Multiple AutomatedA

Installation2ContentsIntroductionPreparing for Installation Mail System Hardware Communications System Hardware Mail System Site RequirementsInstalli

Verifying System Operationand Troubleshooting6ContentsVerifying System OperationVoice Mail ServiceVerify Mail Service GreetingAutomated Attendant Serv

Contents A message light on a single telephone is not turned On andOff in a timely mannerMessage lights on multiple telephones are not turned Onan

Verifying System Operationand Troubleshooting6Verifying System OperationThe procedures in this section can be used to verify that the mail system isop

Verifying System OperationAutomated Attendant ServiceIf Automated Attendant Service is used, perform the following procedures asapplicable. If there

Verifying System OperationDay MenuIf the communications system VMS Hunt Schedule is set to Always or Day Only,use this procedure to verify the correct

Verifying System OperationResume Regular ScheduleAfter verifying the Day Menu and/or Night Menu functions, return the mailsystem to its normal schedul

TroubleshootingTroubleshootingIf you have a problem with your system, you may be able to solve it by followingthe appropriate troubleshooting procedur

TroubleshootingThe mail system does not answer immediately—ContinuedPossible CauseCorrective ActionThe modular cords connecting the Check the modular

TroubleshootingCalls are not transferred properlyPossible CauseCorrective ActionAutomated Attendant Service isMake sure the menu promptnot administere

TroubleshootingTouch-tones are entered but not detectedPossible CauseCorrective ActionThe system is not able to interpret touch-tones while a prompt o

The exclamation point in an equilateral triangle is intended to alert the user to thepresence of important operating and maintenance (servicing) instr

TroubleshootingA caller is cut off while leaving a message in amailboxPossible Cause Corrective ActionThe message exceeded the time See Appendix C for

TroubleshootingA subscriber is unable to log in to Voice Mail—ContinuedPossible CauseCorrective ActionIf the Security Violation Notification You can

TroubleshootingA message light on a single telephone is notturned On and Off in a timely mannerPossible CauseCorrective ActionIt takes about 30 second

TroubleshootingMessage lights on multiple telephones are notturned On and Off in a timely mannerPossible CauseCorrective ActionThere is heavy call tra

TroubleshootingMessage lights on multiple telephones are notturned On and Off in a timely manner—ContinuedPossible CauseCorrective ActionThe mail syst

TroubleshootingOutcalling is delayedPossible CauseCorrective ActionThere is heavy call traffic and Reduce Outcalling volume. If theOutcalling volume o

TroubleshootingOutcalling is not working—continuedPossible CauseCorrective ActionThe Outcalling number is not Check that the Outcalling number isprogr

TroubleshootingOutcalling is not working—continuedPossible CauseCorrective ActionThe communications system Check the communications systemextension co

TroubleshootingWhile programming, you find yourself in alanguage that you do not understandPossible CauseCorrective ActionYou inadvertently changed th

Upgrading the System7ContentsIntroduction7-1Disconnecting the Mail System7-2Removing the Cover7-4Adding a Voice Processing Card7-5Putting the System U

Installation2IntroductionThis chapter explains how to install the mail system hardware. It is intended forqualified installers only.WARNING:Installati

Upgrading the System7IntroductionCustomers with a two-port or four-port mail system may want to upgrade to afour-port or six-port system to support mo

Disconnecting the Mail SystemDisconnecting the Mail System1.2.3.4.CAUTION:Attach a grounded wrist-strap to the bare skin of your body beforehandling a

Disconnecting the Mail System5. Carefully lift the cabinet from the bracket (see Figure 7-2). Place thecabinet on a sturdy, flat tabletop with the bra

Removing the CoverRemoving the Cover1.Using a Phillips®-head screwdriver, loosen the four cover screws (seeFigure 7-3).Cover ScrewsCover ScrewsFigure

Adding a Voice Processing CardAdding a Voice Processing Card1.Set the bank of eight DIP switches (switch S1) and the bank of four DIPswitches (switch

Adding a Voice Processing Card2.Remove the slot plate from the slot where the new voice processing cardwill be placed. Save the screw for use in Step

Putting the System Unit Back TogetherPutting the System Unit Back Together1.2.3.4.5.6.7.8.9.Replace the cover, first lowering it over the chassis and

Putting the System Unit Back Together10.11.12.Security Alert:Outcalling introduces the risk of toll fraud abuse. Outgoing CallRestriction, Allowed Lis

Mail System PlanningAContents IntroductionPlanning ResponsibilitiesWhen to Fill Out the FormsHow to Fill Out the FormsInformation for the Installe

Mail System PlanningAIntroductionThis appendix contains the mail system Planning Forms and providesinformation about filling them out. The forms are u

ContentsAbout This Bookv Purpose and AudiencevTermsvHow to Use This BookviTypographical ConventionsviSafety LabelsviiRelated Documentsvii1Overvie

Preparing for InstallationMail System HardwareThe mail system includes the following hardware components:Mail system cabinetWall mount and cable manag

Planning ResponsibilitiesPlanning ResponsibilitiesAs part of the planning process for the mail system, the customer should identifya person in the com

Planning ResponsibilitiesInformation for the InstallerBecause it is necessary to program Announcements and Submenus before thehigher-level menu option

Form A: System Parameters—Part 1 DescriptionForm A: System Parameters—Part 1 Description1.2.3.System Language ( ✔ = Monolingual English)The mail syste

Form A: System Parameters—Part 1 Description For Multiple Automated Attendants, different VMS-AA Lines are answered by differentAutomated Attendants.

Form B: Mailboxes DescriptionForm B: Mailboxes DescriptionThe mail system comes with the following factory-set mailboxes.General Mailbox for Automated

Form B: Mailboxes Description Mailbox Type identifies the function that the mailbox performs:————A Call Answer Service mailbox provides message storag

Form B: Mailboxes DescriptionInstructions5. Fill in a row of the table on Form B for each mailbox to be created, as follows:Description: Write the n

Form B: Mailboxes Descriptione.Mailbox Name: The name is used to create a directory that callers and subscribers canaccess when they do not know the e

Form C: System Parameters—Part 2 DescriptionForm C: System Parameters—Part 2 Description6.7.8.9.Fax Extension and Fax Message ReceiverFax Extension is

Form D: Schedule DescriptionForm D: Schedule Description 10.11.12.13.System Date and TimeThe installer must set the date and the time for the mail sy

Preparing for Installation A sufficient number of touch-tone receivers on the communicationssystem modules. Each 206 and 200 module has one touch-tone

Form E: Touch-Tone Gate DescriptionForm E: Touch-Tone Gate Description14.15.16.Multiple Automated Attendant ONLYIf there are Multiple Automated Attend

Form E: Touch-Tone Gate Description In bilingual mode, both day and night greetings first must tell callers in the SecondaryLanguage to press [ ★ ] [

Form F: Voice Mail Greeting DescriptionForm F: Voice Mail Greeting Description17.Voice Mail GreetingAlthough the Voice Mail Greeting can be changed, i

Form G: Main Menu Prompt DescriptionForm G: Main Menu Prompt DescriptionCreating a Main Menu consists of multiple tasks.18.19.20. Form G must be

Form G: Main Menu Prompt Description If desired, include an option for callers who send faxes from older-model fax machines that donot send the indu

Form H: Main Menu Definition DescriptionForm H: Main Menu Definition Description21.22.23.Multiple Automated Attendant ONLYIf there are Multiple Automa

Form H: Main Menu Definition Description24.25.Multiple Automated Attendant ONLYIf there are Multiple Automated Attendants, check one of the three boxe

Form I: Submenu Prompt DescriptionForm I: Submenu Prompt Description26.27.28.A Submenu provides callers with additional options when there are more op

Form J: Submenu Definition DescriptionForm J: Submenu Definition Description29.30.31.Submenu NumberThe number for a Submenu that is invoked from a Mai

Form K: Announcement DescriptionForm K: Announcement Description32.33.34.An Announcement provides up to two minutes of frequently requested informatio

Preparing for InstallationWARNING:If there is not sufficient room on the existing wood mounting surface,either secure a new surface (a piece of plywoo

Form L: Group List DescriptionForm L: Group List Description35.36.37.If there are groups of subscribers who frequently need to be sent the same messag

Form M: Line Ownership DescriptionForm M: Line Ownership Description 38.Complete this form only if VMS-Mail Lines specified on communications system

Form N: System Security DescriptionForm N: System Security Description 39.40.There are two programmable system security features that are designed to

Form O: Security Checklist DescriptionForm O: Security Checklist DescriptionForm O is a security checklist. It should be completed as the last step of

Customer Name:Contact Name:Phone:PARTNER MAIL Voice Messaging System Release 3.0Form A: System Parameters—Part 1PAGE1 of 1Instructions:✔ indicates the

PARTNER MAIL Voice Messaging System Release 3.0Form B: MailboxesPAGE1 of 1Instructions:If necessary, make copies of this form for additional mailboxes

PARTNER MAIL Voice Messaging System Release 3.0Form C: System Parameters—Part 2PAGE1 of 1Instructions:✔ indicates the factory setting.To indicate your

PARTNER MAIL Voice Messaging System Release 3.0Form D: SchedulePAGE1 of 1Instructions:If necessary, make copies of this form for additional Automated

PARTNER MAIL Voice Messaging System Release 3.0Form E: Touch-Tone GatePAGE1 of 1Instructions:If necessary, make copies of this form for additional Aut

PARTNER MAIL Voice Messaging System Release 3.0Form F: Voice Mail GreetingPAGE1 of 1Instructions:Programming Path is for the installer. Ignore when fi

Installing the Mail SystemInstalling the Mail SystemInstallation involves the following activities: Mounting the system unit.Connecting the system u

PARTNER MAIL Voice Messaging System Release 3.0Form G: Main Menu Prompt1 of 1PAGEInstructions:If necessary, make copies of this form for additional Ma

PARTNER MAIL Voice Messaging System Release 3.0Form H: Main Menu DefinitionPAGE1 of 2Instructions:If necessary, make copies of this form for additiona

PARTNER MAIL Voice Messaging System Release 3.0Form H: Main Menu DefinitionPAGE2 of 2Instructions:If necessary, make copies of this form for additiona

PARTNER MAIL Voice Messaging System Release 3.0Form I: Submenu PromptPAGE1 of 1Instructions:If necessary, make copies of this form for additional Subm

PARTNER MAIL Voice Messaging System Release 3.0Form J: Submenu DefinitionPAGE1 of 1Instructions:If necessary, make copies of this form for additional

PARTNER MAIL Voice Messaging System Release 3.0Form K: AnnouncementPAGE1 of 1Instructions:If necessary, make copies of this form for additional Announ

PARTNER MAIL Voice Messaging System Release 3.0Form L: Group ListPAGE1 of 1Instructions:If necessary, make copies of this form for additional mailboxe

PARTNER MAIL Voice Messaging System Release 3.0Form M: Line OwnershipPAGE1 of 1Instructions:Programming Path is for the installer. Ignore when filling

PARTNER MAIL Voice Messaging System Release 3.0Form N: System SecurityPAGE1 of 1Instructions:✔ indicates the factory setting.Programming Path is for

PARTNER MAIL Voice Messaging System Release 3.0Form O: Security ChecklistPAGE1 of 1Instructions:To complete this security checklist, for each item, ch

Installing the Mail System3.4.Screw the bracket securely to the wall, using the screws provided or theirequivalents. For mounting to wall studs throug

Communications SystemPlanningBContentsIntroductionForm A: System Configuration, Page 1Form A: Page 1 DescriptionForm A: System Configuration, Page 2Fo

Communications SystemPlanningBIntroductionThis appendix provides information about the communications system planning forms. It describes thefeatures

Form A: System Configuration, Page 11314Form A: System Configuration, Page 1Form A: System Configuration1 of 3PAGERequired for PARTNER II System and P

Form A: System Configuration, Page 1VMS Hunt Delay (#506) determines whether Automated Attendant Service answers callsimmediately (on the second ring)

Form A: System Configuration, Page 1The following table summarizes the interactions between the VMS Cover button and the DoNot Disturb button.Do Not D

Form A: System Configuration, Page 2Form A: System Configuration, Page 2Form A: System ConfigurationPAGE2 of 3Required for PARTNER II System and PARTN

Form A: System Configuration, Page 2VMS Cover Rings (#117) ( ✔ = 3)Release 4.0 and later communications systems ONLYThe number of times that calls rin

Form B1: System Extensions1622Form B1: System ExtensionsForm B1: System Extensions1 of 4PAGERequired for PARTNER II System and PARTNER Plus System.For

Form B1: System ExtensionsPARTNER MAILFor PARTNER II Release 3 systems, this column heading is VMS.The extensions to which the mail system unit is to

Form B2: Customized Extension SettingsForm B2: Customized Extension SettingsForm B2: Customized Extension SettingsPAGE1 of 2Required if you want to ch

Installing the Mail SystemConnecting to the Communications System1.Route the telephone cords through the slots on the bracket and connectthem to the a

Form B2: Customized Extension SettingsAutomatic VMS Cover (#310) ( ✔ = Not Assigned)There should be an “A” (Assigned) in this column for each extensio

Form B2: Customized Extension SettingsDisallowed List Assignment (#405)If the mail system permits Outcalling, this column can identify the Disallowed

Form C: PhoneForm C: PhoneForm C1: PARTNER-34D PhonePAGE1 of 8Make as many copies as you need. Use template and/or checklist. For additionalinstructio

Form C: PhoneOn communications systems Release 4.0 or later, if Do Not Disturb is on at the same time asAutomatic VMS Cover (#310) is Active or VMS Co

Form D: Number ListsForm D: Number ListsForm D: Number ListsPAGE1 of 2Required if Form B1 identifies External Hotlines, or if Form B2identifies Disall

Form D: Number ListsIt is recommended that List 4 be used for Outcalling restrictions. Using Disallowed List Assignment(#405) (see Form B2), the List

Mail SystemFactory SettingsCContentsIntroductionFactory SettingsDefault GreetingsAutomated Attendant Touch-Tone Gate GreetingTouch-Tone Gate On—Monoli

Mail SystemFactory SettingsCIntroductionThis appendix contains: A table of features showing the factory setting and valid entries.A table of mail sys

Mail System Factory SettingsFeatureFactory Setting Valid EntriesSystem Parameters (continued)Fax Message Receiver—AA1NoneAny Call Answer ServiceMailbo

Mail System Factory SettingsFeatureFactory SettingValid EntriesAutomated Attendant ServiceMain Menu Selector Codes 1–5Action 5—Direct[ 1 ] Selector Co

Installing the Mail System4.Plug the power cord into the system unit’s AC power socket (seeFigure 2-5).Serial ComcodeNumber LabelLabelPorts 1 &

Mail System Factory SettingsFeatureFactory SettingValid EntriesLine OwnershipNoneAny valid mailboxSecurity SystemMinimum Password Length 6 digits0-15

Mail System Factory SettingsTable D-2. Mail System CapacitiesMail SettingValueAutomated Attendant ServiceNumber of Automated Attendants3 maximumSubmen

Mail System Default GreetingsDefault GreetingsThe greetings that are heard depend on whether the system is in monolingual orbilingual mode, what langu

Mail System Default GreetingsTouch-Tone Gate On—BilingualEnglish Primary/French SecondaryWelcome to PARTNER MAILPARTNER MAIL vous souhaite la bienvenu

Mail System Default GreetingsTemporary Closure GreetingsTouch-Tone Gate Off—MonolingualEnglishWelcome to PARTNER MAIL.Our business is temporarily clos

Mail System Default GreetingsTouch-Tone Gate Off—BilingualEnglish Primary/French SecondaryWelcome to PARTNER MAIL.Our business is temporarily closed.P

Mail System Default GreetingsFrench Primary/English SecondaryPARTNER MAIL vous souhaite la bienvenue.Welcome to PARTNER MAIL.Our business is temporari

Mail System Default GreetingsPersonal Mailbox GreetingsBilingual English/FrenchYour call is being answered by PARTNER MAIL.Pour le français, appuyez s

Mail System Default MenusGeneral Mailbox GreetingsEnglish Default Mailbox Name: General MailboxEnglish Default Greeting: At the tone, please record yo

Mail System Default MenusDay/Night Main MenuThe Day/Night Main Menus offer callers choices on how their calls should behandled.Touch-Tone Gate On—Mono

Installing the Mail SystemConnecting to the Remote Maintenance Device(Front View)(Back View)REMOTE MAINTENANCE DEVICE Mk IIIDC On/Off RS–232–C

Mail System Default MenusTouch-Tone Gate Off—BilingualEnglish Primary/French Secondary–English Day/Night MenuWelcome to PARTNER MAIL.PARTNER MAIL vous

Letter Key and Class of ServiceTableDContentsLetter KeyClass of Service TableD-1D-2Letter Key and Class of Service Table D-i

Letter Key and Class of ServiceTableDLetter KeyTable D-1 should be used to convert letters of the alphabet into numbers. Thenumbers must be used to pr

Class of Service TableClass of Service TableTable D-2 summarizes the Classes of Service of mailboxes.Table D-2. Class of ServiceMailboxMessage Greetin

GlossaryAAnnouncementAn informative message that provides frequentlyrequested information. It is recorded by the SystemAdministrator and plays to call

GlossaryDDelayed Call HandlingMode in which the communications systemreceptionist (or other extensions) is the principalhandler for incoming (external

GlossaryGroup Mailbox OwnerThe System Administrator can assign an Owner foreach Group Mailbox that is a Call Answer Servicemailbox. The message light

GlossaryOutcalling listThe programmed numbers that the mail systemdials when Outcalling is On and a new message isreceived in the subscriber’s mailbox

GlossarySystem AdministratorThe person who updates and maintains the mailsystem to meet the company’s requirements.System Administration PasswordA pas

IndexAAbout This Bookhow to use, vipurpose, vsafety labels, viiterms used, vtypographical conventions used, viAllowed List Assignments, 4-7, 5-123Allo

Mail System InitialProgramming3ContentsIntroductionBefore You Begin Completing Planning Forms Preparing the Communications SystemHunt Group Extensions

IndexClass of Service, 5-83, 5-89creating, 5-18, 5-92deleting, 5-94description 1-7, 5-86Dial 0 Destination, 5-15password, 5-16, 5-130transfer type Not

IndexAuto Dial button, 5-90Automatic Extension Privacy, 3-5, 4-4Automatic VMS Cover, 1-8, 4-9, 5-39, 5-89, 5-90Calling Group Extensions, 5-68, 5-89Dis

IndexUsing the Directory to Address a Message,5-37Using the Directory to Reach a Subscriber,5-37Disallowed List Assignments, 5-123Disallowed Phone Num

Indexwait for, not necessary to, 1-15Greetingscut off, troubleshooting, 6-10factory setting forTemporary Closure Greeting, C-8Touch-Tone Gate Greeting

IndexHunt Groupbusy, definition of, 5-67, 5-87numbers available, 5-67Hunt Group 7, the VMS Hunt Group, 3-2Hunt Group Extensions, programming, 3-2, 5-6

IndexLine Ringing, setting for Fax Extension, 5-38Remote Maintenance Device, for, 3-4Line Assignmentsadding lines, 5-74communications system, related

Indexnumber recommended, 5-89port availability, 5-89required, 5-89total number possible, 5-89total Transfer-Only possible, 5-89creatingby system, 5-83

Indexmenu prompt maximum length, 5-99Night Main Menu, 5-99overview, 5-98Planning Form G, using, 5-104, 5-107, A-15Planning Form H, using, 5-107, A-17P

Indexcycles, 5-123default setting, 5-87delayed, troubleshooting, 6-14description, 5-87, 5-120factors that end, 5-121factory setting, 5-87impact on sys

IndexPersonal Identification Number (PIN)Outcalling pager, for, 5-122Personal Mailbox Administrationdescription, 5-134factory-set greetings, 5-134, C-

ContentsGeneral Mailbox OwnerSystem Administrator’s Mailbox Programming the ScheduleSystem Date and TimeSchedule ControllerBusiness Schedule Setting

IndexPlay an Announcement (Selector Code Action 3),5-101, 5-156Programming Quick Reference, 3-9Programming, initial (required). See also Initial mails

Indexoverview, 5-146Planning Form D, using, 5-146, 5-148, A-11programmingSetting the Schedule Controller, 5-148setting optionsFollow the Business Sche

IndexPlanning Form I, mail system, updating, 5-157Planning Form J, mail system, updating, 5-157Planning Form J, using, 5-9, A-20playing, 5-158programm

IndexSystem Greetings. See Greetings (System)System Language. See Languagetroubleshooting, 6-17System operation, verifyingAutomated Attendant ServiceD

Indextroubleshooting, 6-8Transfer permissiondescription, 5-85typesNot Permitted, 5-85Permitted, 5-85Transfer problems, troubleshooting, 6-7Transfer Re

Nota:Las opciones en los cuadros en guiones están disponibles únicamentesistema está configurado para funcionamiento de varias operadorasautomáticas.

Remarque:Les options ligurant dans les boîtes en pointillé ne sont disponiblesque si le systéme a été configuré pour l’opération standardisteautomatis

Note:Options in dashed boxes are available only if system is set up for MultipleAutomated Attendant Operation. The Line Assignments option is availabl

AT&T 585-322-516Comcode 107747503Issue 1June 1996Graphics © AT&T 1988

Contents Call Answer Service4-8 Telephone Button Programming4-10 After Initial Programming 4-125 Understanding the Mail System Features5-1

Mail System InitialProgramming3IntroductionThis chapter provides programming procedures for the installer of the mailsystem. These procedures are requ

Before You BeginPreparing the Communications SystemYou must program a few communications system features before you programthe mail system. The follow

Before You BeginLine Access ModeNOTE:This procedure applies only to PARTNER II systems in Hybrid mode.If communications system Planning Form B2 indica

Before You Begin6.If additional PARTNER MAIL extensions are specified on Form B1, repeatSteps 4 and 5 for each one.7.Repeat Steps 4 and 5 for each ext

Logging In to System Administration2.3.4.At the Extension:prompt, enter the extension number where the RemoteMaintenance Device (VMS-RMD) is installed

Logging In to System AdministrationEnter the System Administrator’s mailbox number + [ # ].NOTE:Until you change it, the System Administrator’s mailbo

Logging In to System AdministrationEnter SystemAdministrator’sMailboxNumber + [ # ]Enter SystemAdministrator’sMailboxPassword + [ # ]Voice MailActivit

Programming the Mail SystemProgramming the Mail SystemAll of the procedures in this chapter are shown in short form. For more detailedinstructions, se

Programming the Mail SystemInitial Programming Quick ReferenceFrom the SystemGo to MailAdministration Menu, Select...System Planning...1 System Parme

Programming the Mail SystemFrom the SystemGo to MailAdministration Menu, Select...System Planning...7 System Greetings[ 3 ] Touch-Tone Gate Greeting[

Contents System Date and Time5-170System Language5-172Touch-Tone Gate5-1736Verifying System Operation and Troubleshooting6-1 Verifying System Opera

Programming the Mail SystemProgramming System ParametersFollowing is a list of the factory settings for the system parameters covered inthis section:P

Programming the Mail SystemSystem LanguageUse this procedure to specify whether the mail system operates in monolingualor bilingual mode, and to ident

Programming the Mail SystemAutomated Attendant Line AssignmentsFigure 3-3 shows the options available from the Automated Attendant Menu.SystemAdminist

Programming the Mail System6.7..8.Repeat Step 5 until finished.Press [ ★ ] [ # ] to quit.If you need to assign lines for another Automated Attendant,

Programming the Mail SystemConsiderations for Creating MailboxesRemember the following as you create mailboxes: You can create a combined total of

Programming the Mail System10.Press one of the following: [ ★ ] [ # ] to approve. Then go to Step 11. [ 2 ] [ 3 ] to play back. Then repeat Step 10. [

Programming the Mail SystemSpecifying Fax Extensions and System MailboxesThe following system parameters are covered in this section:Parameter Factory

Programming the Mail SystemCall Answer Service OperatorUse this procedure to identify the Call Answer Service Operator as specified onmail system Plan

Programming the Mail SystemAfter initial programming is complete, the System Administrator should changethe System Administrator’s Mailbox password an

Programming the Mail SystemSystem Date and TimeUse this procedure to set the date and time for the mail system. For moreinformation, see System Date a

ContentsBCommunications System PlanningIntroductionForm A: System Configuration, Page 1Form A: System Configuration, Page 2Form B1: System ExtensionsF

Programming the Mail System5.6.Press [ 1 ] for Follow the Switch Mode or [ 2 ] for Follow the PARTNER MAILBusiness Schedule.Multiple Automated Attenda

Programming the Mail System10.11.12.13.If the System Administrator’s mailbox language is English or Spanish, press[ 1 ] for a.m. or [ 2 ] for p.m.If y

Programming the Mail SystemUse this procedure to specify whether the Touch-Tone Gate for an AutomatedAttendant is On or Off as specified on mail syste

Programming the Mail SystemSystemAdministrationExtension9SystemGreetings7VoiceMailGreeting1Touch-ToneGateGreeting3Figure 3-7. System Greetings Adminis

Programming the Mail System [ ★ ] [ D ] ([ ★ ] [ 3 ]) to delete the new greeting and use the previousgreeting.If you need to record another greeting f

Programming the Mail SystemProgramming the Automated Attendant MenusFollowing is a list of the factory settings for the Automated Attendant menufeatur

Programming the Mail SystemRecording AnnouncementsUse this procedure to record Announcements that callers hear when they selectthem from Automated Att

Programming the Mail System5.6.7.8.9.10.11.1.2.3.Enter the Submenu Number + [ # ].Enter a Selector Code.Enter the corresponding Action as follows:Sele

Programming the Mail System3.4.5.6.7.8.9.10.11.12.13.14.Press [ 1 ] for day; if you do not need to record a Day Menu, skip to Step 16.Press [ 6 ] to m

Programming the Mail System15.16.17.18.Press [ ★ ] [ # ] to program the Night Main Menu and continue with Step 16;otherwise, skip to Step 18.Press [ 2

About This BookPurpose and AudienceThis book explains how to install, program, use, and upgrade the PARTNERMAIL® Voice Messaging System. It also expla

Programming the Mail SystemEnter the Mailbox No. + [ # ].NOTE:If you make a mistake, press [ ★ ] [ D ] ([ ★ ] [ 3 ]) to delete the entry. Thenenter th

Programming the Mail System1.2.3.4.5.6.From the System Administration Menu, press [ 6 ] for Line Ownership.Press [ 4 ] to assign Line Ownership.Enter

Programming the Mail SystemMinimum Password LengthSecurity Alert:A minimum password length of at least six digits is stronglyrecommended. The shorter

After Initial ProgrammingAfter Initial ProgrammingWhen initial programming is completed, notify the System Administrator of thepasswords you have assi

After Initial Programming2.3.4.5.Press [ 8 ] for System Security.Press [ 4 ] for System Administration Password.Enter a new password + [ # ]. This pas

Communications SystemInitial ProgrammingIntroduction4-1Before You Begin4-1Entering Programming Mode4-2 Automated Attendant ServiceGroup Ca

Contents VMS Cover Rings (Communications System Release 4.0 orlater)4-9Exiting Programming Mode4-9Telephone Button Programming4-10VMS Cover4-10Do

Communications SystemInitial ProgrammingIntroductionThis chapter contains procedures for communications system features that must beprogrammed for pro

Entering Programming ModeEntering Programming ModeTo enter programming mode, at extension 10 or 11, press[ Feature ] [ 0 ] [ 0 ] [ System Program ] [

Automated Attendant ServiceFax Machine ExtensionsTo assign Fax Machine Extensions specified on communications system PlanningForm B1:1.2.3.4.Press [ #

How to Use This BookHow to Use This BookAs System Administrator of the mail system, you will be the primary user of thisbook. To gain a general unders

Automated Attendant ServicePress each line button until the green light signifies No Ring.Press [ Central Tel Program ].Repeat Steps 2 through 4 for e

Automated Attendant ServiceNight ServiceCheck communications system Planning Form C for extension 10. If a Night Servicebutton is specified, follow th

Automated Attendant ServiceDisallowed Phone NumbersIf Outcalling is permitted, a Disallowed Phone Number List (#404) can be created torestrict calls.C

Automated Attendant ServiceAllowed Phone NumbersIf Outcalling is permitted, an Allowed Phone Number List (#407) can be created toidentify numbers to w

Call Answer ServiceCall Answer ServiceBefore you begin, locate communications system Planning Forms A and B2.Line CoverageCheck communications system

Call Answer ServiceRepeat Steps 4 and 5 for each VMS-Mail line for which an extension number iswritten in the VMS-Mail column.Automatic VMS CoverCheck

Telephone Button ProgrammingTelephone Button ProgrammingBefore you begin, locate communications system Planning Form C. Be sure you havea version of t

Telephone Button Programming At this point, do one of the following:Go to Step 3 of the next procedure to program another button for thisextension.P

After Initial ProgrammingAfter Initial ProgrammingWhen initial programming for the mail system and communications system iscomplete, you should perfor

Understanding the MailSystem FeaturesContentsAdministering FeaturesLogging In to Voice MailLogging In to System AdministrationAnnouncements (Automated

Safety LabelsSafety LabelsToll fraud security hazards are indicated by an exclamation point inside atriangle and the words Security Alert.Security Ale

ContentsBusiness Schedule and Temporarily Closed Weekly Business Schedule Temporarily Closed Playing the Business Schedule Creating or Changing the

Contents Group ListsGroup Lists and Broadcast MessagesCreating Group ListsScanning Group ListsModifying or Reviewing a Group

ContentsMain Menus (Automated Attendant)Menu PromptMonolingual Mode Example with Touch-Tone Gate OnBilingual Mode Example with Touch-Tone Gate On (Pri

ContentsPasswords System Administrator’s PasswordsMinimum Password LengthPassword CautionsPassword InitializationIniti

ContentsSubmenus (Automated Attendant) Selector Codes and Selector Code ActionsOther Submenu OptionsSubmenu CreationSubmenu Modificatio

Understanding the MailSystem FeaturesAdministering FeaturesThis chapter contains PARTNER MAIL features, arranged alphabetically. Thefollowing sections

Administering FeaturesLogging In to Voice MailTo log in to voice mail:Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ].The Voice Mail greeting plays. The system p

Announcements (Automated Attendant)Announcements (Automated Attendant)At a GlanceSystem Administration Menu[ 3 ] Automated Attendant[ 4 ] Announcement

Announcements (Automated Attendant)Announcement OptionsA caller plays an Announcement by selecting its Selector Code from a Main Menu orSubmenu. The c

Announcements (Automated Attendant)ApplicationsAnnouncements can provide callers with frequently requested information.For example, an Announcement co