AT&T Definity 6211 Bedienerhandbuch

Overview forAvaya™ Communication ManagerRelease 1.3555-233-767Issue 4May 2003

Contents555-233-76710 Issue 4 May 2003 Expected Wait Time (EWT) routing 64 Call center messaging 64 Holiday vectoring 64 Vector Directory Number (V

Localization555-233-767100 Issue 4 May 2003 Multi-Frequency Packet (MFP) signalingMulti-Frequency Packet (MFP) address signaling is provided in Russ

Issue 4 May 2003 101555-233-7679Message integrationAudible message waitingAudible message waiting places a stutter at the beginning of the dial tone

Message integration555-233-767102 Issue 4 May 2003 Embedded AUDIXWhile many voice messaging systems require separate equipment and connections, the

INTUITY AUDIXIssue 4 May 2003 103555-233-767 Name record by subscriber lets you record your own name on the system. Automatic message scan can pla

Message integration555-233-767104 Issue 4 May 2003 Turn off AUDIX call answering allows you to turn off call answering in order to conserve system

INTUITY AUDIXIssue 4 May 2003 105555-233-767The IA770 application consists of license file-activated software residing on the S8300 Media Server, an

Message integration555-233-767106 Issue 4 May 2003 The INTUITY AUDIX mezzanine card also provides the necessary DSP resources for messaging. This ha

INTUITY call accounting systemIssue 4 May 2003 107555-233-767The Interval For Applying Periodic Alerting Tone field is used to allow the switch admi

Message integration555-233-767108 Issue 4 May 2003 Hotel guests can leave messages for each other without going through the attendant. For incoming

Leave Word Calling (LWC)Issue 4 May 2003 109555-233-767Leave Word Calling (LWC)Leave Word Calling (LWC) allows internal system users to leave a shor

ContentsIssue 4 May 2003 11555-233-767 User-to-user information (UUI) over the public network 73 Voice Response Integration (VRI) 735 Collaborati

Message integration555-233-767110 Issue 4 May 2003 Display retrievalUsers having digital telephones with displays or a personal computer integrated

Voice messaging and call coverageIssue 4 May 2003 111555-233-767a different user’s messages can be retrieved only by a user at a telephone or attend

Message integration555-233-767112 Issue 4 May 2003

Issue 4 May 2003 113555-233-76710MobilityIP telephones or IP softphones allow you to access the features of Avaya™ Communication Manager without hav

Mobility555-233-767114 Issue 4 May 2003 ACTR works with the 2420 DCP telephone and the 6400 serialized telephones. The 6400 serialized phone is stam

Avaya Extension to CellularIssue 4 May 2003 115555-233-7673606 wireless VoIP telephoneThe 3606 wireless VoIP telephone solution is an IEEE 802.11b s

Mobility555-233-767116 Issue 4 May 2003 Extension to Cellular offers the following capabilities: XMOBILE station administration enhancements to inc

Personal Station Access (PSA)Issue 4 May 2003 117555-233-767 An optional timer can be included with an administered Extension to Cellular feature b

Mobility555-233-767118 Issue 4 May 2003 Terminal Translation Initialization (TTI)Communication Manager provides Terminal Translation Initialization

Issue 4 May 2003 119555-233-76711Networking and connectivityPrivate networking and connectivityCommunication device supportCircuit switchedAnalog 62

Contents555-233-76712 Issue 4 May 2003 6 Communication device support 85 2420 DCP telephones 85 Personalized labels 85 Voice mail retrieval butto

Networking and connectivity555-233-767120 Issue 4 May 2003 6400-series telephonesSee ‘‘6400-series DCP telephones’’ on page 87.6400 tip/ring interfa

WirelessIssue 4 May 2003 121555-233-767The single network connection between the PC and Communication Manager carries two channels, one for the sign

Networking and connectivity555-233-767122 Issue 4 May 2003 Port Network Connectivity (ATM-PNC)ATM Port Network Connectivity (ATM-PNC) provides an al

Circuit switchedIssue 4 May 2003 123555-233-767WAN Spare Processor (WSP)An ATM WAN Spare Processor (WSP) provides a disaster recovery option for a m

Networking and connectivity555-233-767124 Issue 4 May 2003 IP Port Network Connectivity (PNC)Communication Manager allows Control Channel Message Se

Separation of Bearer and SignalingIssue 4 May 2003 125555-233-767Separation of Bearer and SignalingThe Separation of Bearer and Signaling (SBS) feat

Networking and connectivity555-233-767126 Issue 4 May 2003 The ISDN PUBLIC-UNKNOWN NUMBERING form must be correctly administered to map every SBS

Internet Protocol (IP)Issue 4 May 2003 127555-233-767T1See ‘‘T1’’ on page 136.Internet Protocol (IP)IP trunksIP trunk groups may be defined as a vir

Networking and connectivity555-233-767128 Issue 4 May 2003 Trunk types and signalingAuxiliary trunksAuxiliary trunks connect devices in auxiliary ca

Direct Inward Dialing (DID)Issue 4 May 2003 129555-233-767Communication Manager supports two versions of digital multiplexed interface, each differi

ContentsIssue 4 May 2003 13555-233-767 Suite check-in 95 VIP wakeup 95 Wake-up activation using confirmation tones 95 Xiox call accounting 958

Networking and connectivity555-233-767130 Issue 4 May 2003 E911 CAMA trunk groupThis form administers the Centralized Automatic Message Accounting (

ISDN trunksIssue 4 May 2003 131555-233-767ETSI functionalityThe full set of ETSI public-network and private-network ISDN features is officially supp

Networking and connectivity555-233-767132 Issue 4 May 2003 The ISDN-BRI Trunk circuit pack allows Communication Manager to support the T interface a

ISDN trunksIssue 4 May 2003 133555-233-767Figure 4. Communication Manager and ISDNMultiple subscriber number (MSN) - limitedThe ISDN standard MSN fe

Networking and connectivity555-233-767134 Issue 4 May 2003 NT interface on TN556CCommunication Manager supports the NT (network) side of the T inter

Release Link Trunks (RLT)Issue 4 May 2003 135555-233-767Release Link Trunks (RLT)Release Link Trunks (RLT) are used between switch locations to prov

Networking and connectivity555-233-767136 Issue 4 May 2003 DS1 trunk serviceBit-oriented signaling that multiplexes 24 channels into a single 1.544-

Local exchange trunksIssue 4 May 2003 137555-233-767Local exchange trunksLocal exchange trunks connect Communication Manager to a central office. Th

Networking and connectivity555-233-767138 Issue 4 May 2003 Distributed Communications System (DCS) protocolThe Distributed Communications System (DC

Electronic Tandem Network (ETN)Issue 4 May 2003 139555-233-767QSIG/DCS voice mail interworkingSee ‘‘QSIG/DCS voice mail interworking’’ on page 110.E

Contents555-233-76714 Issue 4 May 2003 Leave Word Calling (LWC) 109 Leave Word Calling (LWC) — QSIG/DCS 109 Manual message waiting 109 Message d

Networking and connectivity555-233-767140 Issue 4 May 2003 Internet Protocol (IP)The capabilities and applications of Communication Manager are exte

Internet Protocol (IP)Issue 4 May 2003 141555-233-767Alternate gatekeeper and registration addressesWhen an IP endpoint (including softphones, IP ph

Networking and connectivity555-233-767142 Issue 4 May 2003 Multiple location support for network regionsMultiple location support for network region

Internet Protocol (IP)Issue 4 May 2003 143555-233-767802.1p/QIEEE standard 802.1Q and 802.1p provide the means to specify both a Virtual LAN (VLAN)

Networking and connectivity555-233-767144 Issue 4 May 2003 QoS for call controlCommunication Manager allows QoS for the signaling packets coming fro

Internet Protocol (IP)Issue 4 May 2003 145555-233-767Shuffling and hairpinningShuffling and hairpinning can improve traffic handling performance and

Networking and connectivity555-233-767146 Issue 4 May 2003 QSIGBasicQSIG provides compliance to the International Standardization Organization (ISO)

QSIGIssue 4 May 2003 147555-233-767Call Independent Signaling Connections (CISC)Call Independent Signaling Connections (CISC) are used to pass QSIG

Networking and connectivity555-233-767148 Issue 4 May 2003 Attendant return callIf a call that is transferred by the attendant goes unanswered for a

QSIGIssue 4 May 2003 149555-233-767Manufacturer-specific supplementary services can be created using specific operations encoded with the manufactur

ContentsIssue 4 May 2003 15555-233-767 Internet Protocol (IP) 120 4600-series IP telephones 120 Katakana character set 120 Voice mail retrieval but

Networking and connectivity555-233-767150 Issue 4 May 2003 QSIG/DCS voice mail interworkingQSIG/DCS Voice Mail Interworking is an enhancement to the

Uniform Dial Plan (UDP)Issue 4 May 2003 151555-233-767VALUCall coverageThis feature provides similar call coverage as DCS call coverage and Call Cov

Networking and connectivity555-233-767152 Issue 4 May 2003 Customers upgrading to Communication Manager can choose to migrate to the 6-digit or 7-di

Administered connectionsIssue 4 May 2003 153555-233-767Data interfacesAdministered connectionsAutomatically establishes an end-to-end connection bet

Networking and connectivity555-233-767154 Issue 4 May 2003 Data modulesData modules connect systems running Communication Manager with other communi

IP asynchronous linksIssue 4 May 2003 155555-233-767IP asynchronous links IP asynchronous links enable Communication Manager to transfer existing as

Networking and connectivity555-233-767156 Issue 4 May 2003 Figure 5. Modem pooling1 System running Communication Manager 7 Integrated pooled modem2

Multimedia application server interfaceIssue 4 May 2003 157555-233-767Multimedia application server interfaceThe Multimedia Application Server Inter

Networking and connectivity555-233-767158 Issue 4 May 2003 For an incoming call, Early Answer answers the dynamic service-link calls when the destin

Pass advice of charge information to world class BRI endpointsIssue 4 May 2003 159555-233-767Multimedia call redirection to multimedia endpointA dua

Contents555-233-76716 Issue 4 May 2003 Trunk types and signaling 128 Auxiliary trunks 128 Advanced Private Line Termination (APLT) 128 Central Off

Networking and connectivity555-233-767160 Issue 4 May 2003 Call routingAlternate facility restriction levelsAllows Communication Manager to adjust f

Generalized route selectionIssue 4 May 2003 161555-233-767Automatic Route Selection (ARS)Automatic Route Selection (ARS) selects carriers automatica

Networking and connectivity555-233-767162 Issue 4 May 2003 Look-ahead routingProvides an efficient way to use trunking facilities. It allows you to

Traveling class marksIssue 4 May 2003 163555-233-767Traveling class marksTraveling Class Marks are a mechanism for passing a caller’s facility restr

Networking and connectivity555-233-767164 Issue 4 May 2003

Issue 4 May 2003 165555-233-76712Reliability and survivabilityAlternate gatekeeperThe alternate gatekeeper enhancement can provide survivability bet

Reliability and survivability555-233-767166 Issue 4 May 2003 An LSP is a configuration used to provide redundancy of the Avaya call processing appli

Multiple network regions per C-LANIssue 4 May 2003 167555-233-767Multiple network regions per C-LANMultiple network regions per C-LAN enables a sing

Reliability and survivability555-233-767168 Issue 4 May 2003

Issue 4 May 2003 169555-233-76713Security, privacy, and safetySystem administratorAccess security gatewayAccess security gateway is an authenticatio

ContentsIssue 4 May 2003 17555-233-767 Local exchange trunks 137 800-service trunks 137 Central Office (CO) trunks 137 Digital Service 1 (DS1) trun

Security, privacy, and safety555-233-767170 Issue 4 May 2003 You might want to use this feature to disable most long-distance calling at night, for

Call restrictionsIssue 4 May 2003 171555-233-767Call restrictionsBy dialing an access code, administrators and attendants have the ability to restri

Security, privacy, and safety555-233-767172 Issue 4 May 2003 Data restrictionData restriction protects analog data calls from being disturbed by any

Restriction — controlledIssue 4 May 2003 173555-233-767Restriction — controlledAllows an attendant or telephone user, with console permission, to ac

Security, privacy, and safety555-233-767174 Issue 4 May 2003 End userBackup alertingNotifies backup attendants that the primary attendant cannot pic

Crisis alerts to a digital numeric pagerIssue 4 May 2003 175555-233-767Per line CPN restrictionUsers may block the calling party number when origina

Security, privacy, and safety555-233-767176 Issue 4 May 2003 Crisis alerts to an attendant consoleCrisis alert uses both audible and visual alerting

Privacy — manual exclusionIssue 4 May 2003 177555-233-767Privacy — manual exclusionAllows multi-appearance telephone users to keep other users with

Security, privacy, and safety555-233-767178 Issue 4 May 2003

Issue 4 May 2003 179555-233-76714Special applicationsSpecial applications are those custom features developed by the Avaya™ global rapid response te

Contents555-233-76718 Issue 4 May 2003 Variable length ping 145 Variable Length Subnet Mask (VLSM) 145 QSIG 146 Basic 146 Call completion 146 Call

Special applications555-233-767180 Issue 4 May 2003 Display incoming digits for ISDN trunk groups Night service on DID trunk group Display UUI i

Issue 4 May 2003 181555-233-767 Enhancement to QSIG rerouting for call forwarding - don’t strip ARS/AAR access code (9) when forwarding digits from

Special applications555-233-767182 Issue 4 May 2003

Issue 4 May 2003 183555-233-76715System managementAvaya™ Communication Manager system management provides the administrator powerful tools to mainta

System management555-233-767184 Issue 4 May 2003 AnnouncementsThe Announcements feature provides a recorded announcement to a variety of types of ca

Authorization codes — 13 digitsIssue 4 May 2003 185555-233-767Avaya Voice Announcement over LAN (VAL) ManagerAvaya™ Voice Announcement over LAN (VAL

System management555-233-767186 Issue 4 May 2003 Automatic transmission measurement systemMeasures voice and data trunk facilities for satisfactory

Call charge informationIssue 4 May 2003 187555-233-767Call charge informationProvides two ways to know the approximate charge for calls made on outg

System management555-233-767188 Issue 4 May 2003 Call restrictionsBy dialing an access code, administrators and attendants have the ability to restr

Classless Interdomain Routing (CIDR)Issue 4 May 2003 189555-233-767 Off-hook alert Console permission Client roomClassless Interdomain Routing (C

ContentsIssue 4 May 2003 19555-233-767 Modem pooling 155 Multimedia application server interface 157 Multimedia calling 157 Multimedia call early

System management555-233-767190 Issue 4 May 2003 DCS automatic circuit assuranceAllows a user or attendant at one node to activate or deactivate aut

Firmware downloadIssue 4 May 2003 191555-233-767Firmware downloadThe firmware download feature makes it possible to download an image from a remote

System management555-233-767192 Issue 4 May 2003 There is only one maintenance board, which is placed in carrier A. This is the only maintenance boa

Information and reportsIssue 4 May 2003 193555-233-767 Call coverage reportsThe call coverage report displays measurements of the distribution of t

System management555-233-767194 Issue 4 May 2003 Traffic reportsTraffic reports show measurements in the form of switch-based reports for local or

Restriction — controlledIssue 4 May 2003 195555-233-767For more information, see the Installation for Adjuncts and Peripherals for Avaya™ Communicat

System management555-233-767196 Issue 4 May 2003 Tenant partitioning Allows partitioning of the system in order to lease the system’s services and f

Trunk group circuitsIssue 4 May 2003 197555-233-767UNIX platformsCommunication Manager running on DEFINITY servers which use an Oryx/Pecos operating

System management555-233-767198 Issue 4 May 2003 ATM WAN Spare Processor (WSP) ManagerATM WAN Spare Processor (WSP) Manager can be a key part of you

Avaya voice announcement over LAN (VAL) managerIssue 4 May 2003 199555-233-767Avaya voice announcement over LAN (VAL) managerSee ‘‘Avaya Voice Annou

Copyright 2003, Avaya Inc.All Rights ReservedNoticeEvery effort was made to ensure that the information in this document was complete and accurate at

Contents555-233-76720 Issue 4 May 2003 13 Security, privacy, and safety 169System administrator 169 Access security gateway 169 Alternate facili

System management555-233-767200 Issue 4 May 2003 Avaya Directory Enabled ManagementAvaya Directory Enabled Management (DEM) is part of the Avaya Vis

Issue 4 May 2003 201555-233-76716Telecommuting and remote officeAvaya R300 remote office communicator (R300)The R300 feature offers a cost-effective

Telecommuting and remote office555-233-767202 Issue 4 May 2003 Coverage of calls redirected off-net (CCRON)Coverage of calls redirected off-net (CCR

Off-premises stationIssue 4 May 2003 203555-233-767Off-premises stationA trunk-data module connects off-premises private-line trunk facilities and C

Telecommuting and remote office555-233-767204 Issue 4 May 2003

Issue 4 May 2003 205555-233-76717TelephonyAbbreviated Dialing (AD)Abbreviated Dialing (AD) provides lists of stored numbers you can use to: Place l

Telephony555-233-767206 Issue 4 May 2003 Abbreviated dialing on-hook programmingOn-hook programming allows users of the 2420 DCP telephone, as well

Automatic holdIssue 4 May 2003 207555-233-767Automatic Call Back (ACB) for analog telephonesWhen a person, using an analog telephone, places a call

Telephony555-233-767208 Issue 4 May 2003 Bridged call appearance — single-line telephoneAllows single-line telephones users to have a bridged appear

Call redirectionIssue 4 May 2003 209555-233-767Call redirectionCall forward busy/don’t answerAllows calls to be forwarded when the called extension

ContentsIssue 4 May 2003 21555-233-76714 Special applications 17915 System management 183 Administration Without Hardware (AWOH) 183 Alternate

Telephony555-233-767210 Issue 4 May 2003 Call pickupAlong with directed call pickup, allows you to answer calls for other telephones within your spe

Coverage callbackIssue 4 May 2003 211555-233-767Coverage callbackAllows a covering user to leave a message for the called party to call back the per

Telephony555-233-767212 Issue 4 May 2003 Enhanced abbreviated dialingSupplements abbreviated dialing by providing one enhanced number per system. En

Internal automatic answerIssue 4 May 2003 213555-233-767Internal automatic answerAllows specific telephones to answer incoming internal calls automa

Telephony555-233-767214 Issue 4 May 2003 Misoperation handlingDefines how calls are handled when a misoperation occurs. A misoperation is when calls

Night serviceIssue 4 May 2003 215555-233-767Night serviceThere are five night service features: Hunt group night service allows an attendant or a s

Telephony555-233-767216 Issue 4 May 2003 Personalized ringingAllows users of certain telephones to uniquely identify their own calls. Each user can

Pull transferIssue 4 May 2003 217555-233-767Pull transferAllows either the party who was originally called, or the party to whom the held call will

Telephony555-233-767218 Issue 4 May 2003 Ringer cutoffAllows the user of a multi-appearance telephone to turn audible ringing signals on and off. Vi

Station huntingIssue 4 May 2003 219555-233-767Station huntingRoutes calls made to a busy extension to another extension. To use station hunting, you

Contents555-233-76722 Issue 4 May 2003 Music-on-hold 194 Local music-on-hold 194 Multiple music sources 195 Restriction — controlled 195 Schedul

Telephony555-233-767220 Issue 4 May 2003 Users may select any of the following as the display message language: English (default), French, Italian,

Timed call disconnection for outgoing trunk callsIssue 4 May 2003 221555-233-767Timed call disconnection for outgoing trunk callsThis feature provid

Telephony555-233-767222 Issue 4 May 2003 Transfer recallReturns the unanswered transfer calls back to the person who transferred the call. Transfer

Issue 4 May 2003 223555-233-767IndexNumerics2420 DCP digital telephone, 85, 119personalized labels, 85, 119voice mail retrieval button, 86, 110, 119

Index555-233-767224 Issue 4 May 2003API. See Application Programming Interface (API)APLT. See Advanced Private Line Termination (APLT)Application Pr

IndexIssue 4 May 2003 225555-233-767Avaya business advocate, 60enhancements, 60auto reserve agents, 60call selection override per skill, 60dynamic p

Index555-233-767226 Issue 4 May 2003call distribution based on skill, 68call forwardingall calls,209busy/don’t answer, 209diversion, 146of 18-digits

IndexIssue 4 May 2003 227555-233-767conferencing, (continued)conference/transfer display prompts,76dial intercom, 82group listen, 76group paging, 82

Index555-233-767228 Issue 4 May 2003dial access to attendant, 43Dial Plan Expansion (DPE), 125, 151dial-by-name, 93Dialed Number Identification Serv

IndexIssue 4 May 2003 229555-233-767Expansion Port Network (EPN), 122Expansion Services Module (ESM), 79, 81, 157, 159Expected Wait Time (EWT), 64Ex

ContentsIssue 4 May 2003 23555-233-76717 Telephony 205 Abbreviated Dialing (AD) 205 Abbreviated dialing labeling 205 Abbreviated dialing on-hook

Index555-233-767230 Issue 4 May 2003inter-PBX attendant calls, 45intrusion (call offer), 46INTUITYAUDIX,103call accounting system, 107Conversant®, 1

IndexIssue 4 May 2003 231555-233-767misoperation handling, 214MMCH. See Multimedia Call Handling (MMCH)MMCX. See Multimedia Communications Exchange

Index555-233-767232 Issue 4 May 2003Personal Station Access (PSA), 117name/number permanent display, 117personalized labels, 85, 119personalized rin

IndexIssue 4 May 2003 233555-233-767redirection of calls, 209call forward busy/don’t answer, 209call forwarding all calls, 209call forwarding overri

Index555-233-767234 Issue 4 May 2003select line appearance conferencing, 77selective conference mute, 47, 78selective conference party display and d

IndexIssue 4 May 2003 235555-233-767transfer, 221abort, 221outgoing trunk to outgoing trunk, 221recall, 222trunk-to-trunk, 222upon hang-up, 222Trans

Index555-233-767236 Issue 4 May 2003VLSM. See Variable Length Subnet Mask (VLSM)VMON. See VoIP Monitoring Manager (VMON)Voice Announcement over LAN

Contents555-233-76724 Issue 4 May 2003 Last number dialed 213 Local call timer automatic start/stop 213 Long hold recall 213 Manual originating

Issue 4 May 2003 25555-233-767About this bookWhat is the purpose of this book?This book provides general information about the features and capabili

555-233-76726 Issue 4 May 2003 Conventions used in this bookBecome familiar with the following terms and conventions. They help you use this book wi

TrademarksIssue 4 May 2003 27555-233-767AdmonishmentsAdmonishments in this book have the following meanings:Tip:Draws attention to information that

555-233-76728 Issue 4 May 2003 How to obtain Avaya books on the WebIf you have internet access, you can view and download the latest version of Avay

How to get helpIssue 4 May 2003 29555-233-767How to get helpIf you suspect that you are being victimized by toll fraud and you need technical assist

Safety Requirements for Customer Equipment, ACA Technical Standard (TS) 001 - 1997One or more of the following Mexican national standards, as applicab

555-233-76730 Issue 4 May 2003

Issue 4 May 2003 31555-233-7671Overview of Avaya Communication ManagerAvaya™ Communication Manager organizes and routes voice, data, image and video

Overview of Avaya Communication Manager555-233-76732 Issue 4 May 2003 Communication Manager basic offering and advanced offeringCommunication Manage

Avaya Installation Wizard (AIW)Issue 4 May 2003 33555-233-767To view the system capacity limits:1. Go to http://www.avaya.com/support.2. Type securi

Overview of Avaya Communication Manager555-233-76734 Issue 4 May 2003 The Installation Wizard for Communication Manager has these features: The Ins

Avaya Media Servers and Media GatewaysIssue 4 May 2003 35555-233-767Avaya Media Servers and Media GatewaysThe following hardware products are compon

Overview of Avaya Communication Manager555-233-76736 Issue 4 May 2003 Avaya S8700 Media Server configurationsThe following hardware products are com

Avaya Media Servers and Media GatewaysIssue 4 May 2003 37555-233-767The IP Connect control network is comprised of the customer LAN, and the IP Serv

Overview of Avaya Communication Manager555-233-76738 Issue 4 May 2003 S8700 Media Server supports 250 G700 Media GatewaysWith Communication Manager,

MultiTech gateway supportIssue 4 May 2003 39555-233-767MultiTech gateway supportCommunication Manager supports a voice over IP (VoIP) gateway from M

Means of ConnectionConnection of this equipment to the telephone network is shown in the following tables.For MCC1, SCC1, G600, and CMC1 Media Gateway

Overview of Avaya Communication Manager555-233-76740 Issue 4 May 2003

Issue 4 May 2003 41555-233-7672Application programming interface (API)An application programming inteface (API) allows numerous software application

Application programming interface (API)555-233-76742 Issue 4 May 2003 JTAPIJava telephony application programming interface (JTAPI) is an open API s

Issue 4 May 2003 43555-233-7673Attendant featuresAvaya™ Communication Manager contains many exciting features that provide easy ways to communicate

Attendant features555-233-76744 Issue 4 May 2003 Attendant backupThe attendant backup feature allows you to access most attendant console features f

Call handlingIssue 4 May 2003 45555-233-767Inter-PBX attendant callsInter-PBX attendant calls allows attendants for multiple branches to be concentr

Attendant features555-233-76746 Issue 4 May 2003 Backup alertingThe backup alerting feature notifies backup attendants that the primary attendant ca

Call handlingIssue 4 May 2003 47555-233-767Override of diversion featuresThe override of diversion feature allows an attendant to bypass diversion f

Attendant features555-233-76748 Issue 4 May 2003 Timed reminder and attendant timersAttendant timers automatically alert the attendant after an admi

Monitoring callsIssue 4 May 2003 49555-233-767Auto start and don’t splitThe auto start feature allows the attendant to make a telephone call without

European Union Declarations of ConformityAvaya Inc. declares that the equipment specified in this document bearing the “CE” (Conformité Europeénne) ma

Attendant features555-233-76750 Issue 4 May 2003 Direct extension selection with busy lamp fieldThis feature allows the attendant to keep track of e

Monitoring callsIssue 4 May 2003 51555-233-767Visually Impaired Attendant Service (VIAS)Visually Impaired Attendant Service (VIAS) provides voice fe

Attendant features555-233-76752 Issue 4 May 2003

Issue 4 May 2003 53555-233-7674Call centerThe Avaya call center provides a fully integrated telecommunications platform that supports a powerful ass

Call center555-233-76754 Issue 4 May 2003 Adjunct Switch Application Interface (ASAI)Adjunct Switch Application Interface (ASAI) allows adjunct appl

Adjunct Switch Application Interface (ASAI)Issue 4 May 2003 55555-233-767For more information on co-resident DLG and the G700 Media Gateway, see cha

Call center555-233-76756 Issue 4 May 2003 User-to-User Information (UUI) propagationduring manual transfer/conference operationsThis feature enables

Adjunct Switch Application Interface (ASAI)Issue 4 May 2003 57555-233-767A hunt group is especially useful when you expect a high number of calls to

Call center555-233-76758 Issue 4 May 2003 Figure 2. A basic example of automatic call distributionAbandoned call searchAbandoned call search allows

Auto-Available Split (AAS)Issue 4 May 2003 59555-233-767Auto-Available Split (AAS)Auto-Available Split (AAS) allows members of an Automatic Call Dis

Call center555-233-76760 Issue 4 May 2003 Historical reports, such as:— Agent— Agent summary—Split— Split summary— Trunk group— Vector directory n

Avaya Business AdvocateIssue 4 May 2003 61555-233-767Dynamic threshold adjustmentDynamic threshold adjustment allows the system to compare actual le

Call center555-233-76762 Issue 4 May 2003 Avaya virtual routingAvaya™ virtual routing (formerly known as Look-Ahead Interflow or LAI) balances the l

Call vectoringIssue 4 May 2003 63555-233-767Data collectionData collection allows the calling party to enter data that can then be used by a host co

Call center555-233-76764 Issue 4 May 2003 Best service routing (BSR)Best service routing (BSR) distributes the call to the best local or remote spli

Call vectoringIssue 4 May 2003 65555-233-767A VDN can be accessed in almost any way that an extension can be accessed. When answering a call, the an

Call center555-233-76766 Issue 4 May 2003 VDN return destinationVDN return destination is an optional feature that re-routes a call that has been pr

Direct agent callingIssue 4 May 2003 67555-233-767Direct agent callingDirect agent calling lets the customer’s callers automatically go directly to

Call center555-233-76768 Issue 4 May 2003 Expert Agent Selection (EAS)Expert Agent Selection (EAS) enables certain skill types to be assigned to a c

Multiple call handling (forced)Issue 4 May 2003 69555-233-767Multiple call handling (forced)This feature allows agents to receive an ACD call while

ContentsIssue 4 May 2003 7555-233-767About this book 25 What is the purpose of this book? 25 Who should read this book? 25 What is in this book?

Call center555-233-76770 Issue 4 May 2003 Site statistics for remote port networksThe site statistics for remote port networks feature forwards loca

Caller Information Forwarding (CINFO)Issue 4 May 2003 71555-233-767The call center capabilities found in either optional software package (Deluxe or

Call center555-233-76772 Issue 4 May 2003 Network call redirection 2B-channel transferThis enhancement adds support for the 2-B Channel Transfer PST

User-to-user information (UUI) over the public networkIssue 4 May 2003 73555-233-767Service observing by CORService observing by class of restrictio

Call center555-233-76774 Issue 4 May 2003

Issue 4 May 2003 75555-233-7675CollaborationAvaya™ Communication Manager contains a variety of features aimed at providing easy ways to collaborate

Collaboration555-233-76776 Issue 4 May 2003 Conference/transfer display promptsConference/transfer display prompts are based on the user’s class of

Meet-me conferenceIssue 4 May 2003 77555-233-767Meet-me conferenceThe meet-me conference feature allows a person to set up a dial-in conference of u

Collaboration555-233-76778 Issue 4 May 2003 Selective conference party display, drop, and muteThe selective conference party display, drop, and mute

Multimedia Application Server Interface (ASI)Issue 4 May 2003 79555-233-767Selective conference mute only applies to trunk lines on the conference c

Contents555-233-7678 Issue 4 May 2003 3 Attendant features 43 Accessing the attendant 43 Dial access to attendant 43 Individual attendant access

Collaboration555-233-76780 Issue 4 May 2003 Voice mail integration — You can access your embedded AUDIX or INTUITYAUDIX voice messaging system fro

Multimedia data conferencing (T.120) through an ESMIssue 4 May 2003 81555-233-767Multimedia data conferencing (T.120) through an ESMThe data confere

Collaboration555-233-76782 Issue 4 May 2003 Group pagingGroup paging allows a user to make an announcement to a group of people using speakerphones.

Loudspeaker paging accessIssue 4 May 2003 83555-233-767Loudspeaker paging accessLoudspeaker paging access provides attendants and telephone users di

Collaboration555-233-76784 Issue 4 May 2003

Issue 4 May 2003 85555-233-7676Communication device support2420 DCP telephonesThe 2420 Digital Communications Protocol (DCP) telephone is a digital

Communication device support555-233-76786 Issue 4 May 2003 Voice mail retrieval buttonAvaya™ Communication Manager supports the voice mail retrieval

6200-series analog telephonesIssue 4 May 2003 87555-233-767This feature requires 4620 firmware version 1.72 or later to work. You can obtain the lat

Communication device support555-233-76788 Issue 4 May 2003 6400 tip/ring interface moduleThis module provides a two-wire analog interface for the 64

Avaya IP Softphone for pocket PCIssue 4 May 2003 89555-233-767Avaya IP Softphone for pocket PCAvaya™ IP Softphone for pocket PC extends the level of

ContentsIssue 4 May 2003 9555-233-7674 Call center 53Computer Telephony Integration (CTI) 53 Adjunct Switch Application Interface (ASAI) 54 Co-re

Communication device support555-233-76790 Issue 4 May 2003 DEFINITY AnyWhereDEFINITY® AnyWhere gives you remote access to the powerful voice and dat

Issue 4 May 2003 91555-233-7677HospitalityAlphanumeric dialingAlphanumeric dialing allows you to place data calls by entering an alphanumeric name r

Hospitality555-233-76792 Issue 4 May 2003 Automatic wakeupThe automatic wakeup feature allows attendants, front desk users, and guests to request th

Dial-by-nameIssue 4 May 2003 93555-233-767Dial-by-nameThe dial-by-name feature allows callers to the system to access guest rooms simply by dialing

Hospitality555-233-76794 Issue 4 May 2003 Names registrationThe names registration feature automatically sends a guest’s name and room extension fro

Single-digit dialing and mixed station numberingIssue 4 May 2003 95555-233-767Single-digit dialing and mixed station numberingThis feature provides

Hospitality555-233-76796 Issue 4 May 2003

Issue 4 May 2003 97555-233-7678LocalizationAdministrable language displaysThis feature allows messages that appear on telephone display units to be

Localization555-233-76798 Issue 4 May 2003 Bellcore calling name IDThis feature allows the system to accept calling name information from a Local Ex

Country-specific localizationIssue 4 May 2003 99555-233-767Country-specific localizationItalyDistributed Communications Systems (DCS) protocolEnhanc