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Issue 1 October 1997 8-1
8
Optional Feature Administration
Overview
This chapter describes how to assign Automated Attendant, Call Transfer, Switch
Recorded Announcement, and Switch Multiple Coverage Paths on Generic 2 or
System 85.
Purpose
Use this chapter to enable on the switch features available to your copy of
I
NTUITY™ Messaging Solutions.
Automated Attendant Administration
Automated Attendant is an INTUITY™ AUDIX® system feature that provides a
caller with menu options. The caller can request a department or extension by
pressing a touch-tone key. Use the following procedures to administer
Automated Attendant at the switch.
The following administration is for customers with DID Service. If DID Service is
not provided, consult the AUCC or a Lucent certified services provider for an
alternative arrangement.
1. Assign an Automated Attendant extension as a dummy extension.
Enter a [COS] with Call Forwarding enabled.
2. Activate Call Forwarding—All Calls to the I
NTUITY AUDIX system ACD
group number.
- Integration with System 85 1
- Communications System 1
- Generic 2 1
- Contents 10
- About This Book 11
- Terminology 12
- Conventions Used in This Book 13
- Issue 1 October 1997 13
- Screen with a Command Line 13
- Keyboard and Telephone Keypad 14
- Representations 14
- Screen Displays 15
- Data Entry Conventions 15
- Trademarks and Service Marks 16
- Related Resources 18
- How to Comment on This Book 19
- Voice Messaging 21
- Switch Administration 22
- Restrict Toll Areas 24
- NTUITY AUDIX Administration 26
- Enhanced Call Transfer 27
- Detecting Voice Mail Fraud 28
- Call Detail Recording 29
- Call Traffic Report 29
- Trunk Group Report 30
- ARS Measurement Selection 30
- Automatic Circuit Assurance 30
- Busy Verification 30
- Direction 31
- BCS Products 32
- Security Handbook 32
- BCS Products Security 32
- Handbook 32
- AUDIX Help Line 800 562-8349 33
- UCENT INTUITY System Switch 37
- 1-6 Issue 1 October 1997 40
- Switch Integration Planning 41
- 2-2 Issue 1 October 1997 42
- 2-4 Issue 1 October 1997 44
- NTUITY AUDIX Split 46
- 2-8 Issue 1 October 1997 48
- Subscribers 48
- DCS Worksheets 49
- 2-10 Issue 1 October 1997 50
- 2-12 Issue 1 October 1997 52
- Remote Subscribers 53
- 2-14 Issue 1 October 1997 54
- AUDIX System ACD Split 56
- NTUITY AUDIX System ACD 57
- 3-4 Issue 1 October 1997 58
- 3-6 Issue 1 October 1997 60
- 000 Word 1 60
- 000 Word 2 60
- 3-8 Issue 1 October 1997 62
- 026 Word 1 62
- 001 Word 1 63
- 3-10 Issue 1 October 1997 64
- 026 Word 2 64
- Assign a Data Link 65
- 3-12 Issue 1 October 1997 66
- 3-14 Issue 1 October 1997 68
- 275 Word 1 68
- 275 Word 3 69
- 258 Word 1 69
- 3-16 Issue 1 October 1997 70
- Assign a Link 70
- 256 Word 1 70
- 256 Word 2 71
- 256 Word 3 71
- 3-18 Issue 1 October 1997 72
- 257 Word 5 72
- 257 Word 2 73
- INTUITY system 74
- 258 Word 2 75
- 3-22 Issue 1 October 1997 76
- 350 Word 2 76
- 261 Word 1 76
- 3-24 Issue 1 October 1997 78
- External Loop Test 78
- DCS Administration 79
- Data Link Administration 80
- Assign a DCS Remote Node 81
- 4-4 Issue 1 October 1997 82
- 4-6 Issue 1 October 1997 84
- 257 Word 1 84
- 261 Word 2 85
- Save New Translations 86
- 4-10 Issue 1 October 1997 88
- Voice Port Access Procedures 88
- 4-12 Issue 1 October 1997 90
- Assign a Hop Channel 91
- 4-14 Issue 1 October 1997 92
- Hop Channel Procedures 92
- Remote Node 94
- 4-18 Issue 1 October 1997 96
- 063 Word 2 97
- 4-20 Issue 1 October 1997 98
- NTUITY System 100
- NTUITY System for a Non-DCS 101
- NTUITY system 101
- NTUITY System for a DCS 103
- 5-6 Issue 1 October 1997 104
- Overview 105
- Preparation 105
- AUDIX System Subscribers 106
- 6-4 Issue 1 October 1997 108
- 010 Word 1 108
- 010 Word 2 108
- 011 Word 1 109
- NTUITY AUDIX voice ports 110
- Assign AMW 111
- 063 Word 1 111
- 6-8 Issue 1 October 1997 112
- Cut-to-Service Administration 113
- AUDIX® System Subscribers 114
- NTUITY AUDIX® System 115
- NTUITY AUDIX split 115
- 7-4 Issue 1 October 1997 116
- Assign a New COS and New Call 116
- Add the Subscriber Stations 117
- 7-8 Issue 1 October 1997 120
- Strategies 122
- NTUITY AUDIX 123
- 1. Optional step 123
- Field 7 124
- NTUITY AUDIX Test 125
- 8-6 Issue 1 October 1997 126
- 100 Word 1 126
- 150 Word 1 127
- 027 Word 1 127
- Field 2) 128
- 8-10 Issue 1 October 1997 130
- NTUITY Lodging System 131
- Voice Mail Administration 133
- Call Coverage Path 134
- Do Not Disturb 135
- Cut to Service 135
- A-6 Issue 1 October 1997 136
- One-Step Cut to Service 136
- Glossary 137
- GL-2 Issue 1 October 1997 138
- GL-4 Issue 1 October 1997 140
- GL-6 Issue 1 October 1997 142
- GL-8 Issue 1 October 1997 144
- GL-10 Issue 1 October 1997 146
- GL-12 Issue 1 October 1997 148
- GL-14 Issue 1 October 1997 150
- GL-16 Issue 1 October 1997 152
- GL-18 Issue 1 October 1997 154
- GL-20 Issue 1 October 1997 156
- GL-22 Issue 1 October 1997 158
- GL-24 Issue 1 October 1997 160
- GL-26 Issue 1 October 1997 162
- GL-28 Issue 1 October 1997 164
- GL-30 Issue 1 October 1997 166
- GL-32 Issue 1 October 1997 168
- IN-2 Issue 1 October 1997 170
- IN-4 Issue 1 October 1997 172
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