AT&T CentreVu CMS Administration Spezifikationen

585–210–910Comcode 108501743Issue 1November 1999CentreVu® CMS Administration

About this information product CentreVu CMS AdministrationxTypographyCourier font designates input and output.• Input is something you type into

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing logout reason code names 3-44...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing logout reason code names 3-45Refe

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing or changing split/skill string values 3-46...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing or changing split/skill string values 3-47The Split/Sk

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing or changing split/skill string values 3-48OVERLOAD2 —

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing split/skill names 3-49.

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing split/skill names 3-50T

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing split/skill names 3-51I

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing CentreVu CMS database items 3-52...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing CentreVu CMS database items 3-53The Standard CMS Items

About this information product CentreVu CMS AdministrationxiOther useful informationThe information shipped with the following products may also b

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing trunk group names 3-54.

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing trunk group names 3-55.

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing or changing trunk string values 3-56...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing or changing trunk string values 3-57The Trunk String V

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing or changing trunk string values 3-58• MBUSY — the trun

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing or changing trunk string values 3-59• HIGH — the call

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing VDN names 3-60...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing VDN names 3-61The VDNs

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing VDN names 3-62If you as

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing vector names 3-63...

About this information product CentreVu CMS Administrationxii

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing vector names 3-64...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationRunning Dictionary reports 3-65...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationRunning Dictionary reports 3-66...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationRunning Dictionary reports 3-67...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationRunning Dictionary reports 3-68To run an agent groupmembers re

Task: running, printing, exiting, and restarting a report CentreVu CMS Administration4-14 Task: running, printing, exiting, and restarting a repor

Task: running, printing, exiting, and restarting a report CentreVu CMS AdministrationRunning a report 4-2...

Task: running, printing, exiting, and restarting a report CentreVu CMS AdministrationPrinting a report 4-3...

Task: running, printing, exiting, and restarting a report CentreVu CMS AdministrationSetting up a report page 4-4...

Task: running, printing, exiting, and restarting a report CentreVu CMS AdministrationSetting up a report page 4-5...

Task: startup and exit CentreVu CMS Administration1-11 Task: startup and exit...

Task: running, printing, exiting, and restarting a report CentreVu CMS AdministrationExiting and restarting a report 4-6...

Task: running, printing, exiting, and restarting a report CentreVu CMS AdministrationTask reference 4-7...

Task: running, printing, exiting, and restarting a report CentreVu CMS AdministrationTask reference 4-8Printing optionsThe margins, page numbers,

Task: automating your activities with scripting CentreVu CMS Administration5-15 Task: automating your activities with scripting...

Task: automating your activities with scripting CentreVu CMS AdministrationUsing Save as Script 5-2...

Task: automating your activities with scripting CentreVu CMS AdministrationUsing Save as Script 5-3...

Task: automating your activities with scripting CentreVu CMS AdministrationUsing Save as Script 5-4Error and warning messagesMessage Reason Respon

Task: automating your activities with scripting CentreVu CMS AdministrationUsing Save as Script 5-5

Task: automating your activities with scripting CentreVu CMS AdministrationScripting reports 5-6...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting reports 5-7The report’s output window opens...

Task: startup and exit CentreVu CMS AdministrationStarting CentreVu Supervisor on Windows 98 or NT 1-2...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting the export of report output 5-8...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting the export of report output 5-9...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting a report saved as HTML 5-10...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting a report saved as HTML 5-11...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting windows and actions 5-12...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting windows and actions 5-13...

Task: automating your activities with scripting CentreVu CMS AdministrationScripting windows and actions 5-14...

Task: automating your activities with scripting CentreVu CMS AdministrationTask reference 5-15...

Task: automating your activities with scripting CentreVu CMS AdministrationTask reference 5-16

Task: administering call center agents CentreVu CMS Administration6-16 Task: administering call center agents...

Task: startup and exit CentreVu CMS AdministrationLogging into CentreVu CMS 1-3...

Task: administering call center agents CentreVu CMS Administration6-2• To view a list of agents traced, you need read permission for the Agent Adm

Task: administering call center agents CentreVu CMS AdministrationStarting an agent trace 6-3...

Task: administering call center agents CentreVu CMS AdministrationStarting an agent trace 6-4On DEFINITY ECS/G3 without EAS, the Agent Administrat

Task: administering call center agents CentreVu CMS AdministrationStarting an agent trace 6-5The Activate Agent Trace input window opens...

Task: administering call center agents CentreVu CMS AdministrationStarting an agent trace 6-6...

Task: administering call center agents CentreVu CMS AdministrationListing agents traced 6-7...

Task: administering call center agents CentreVu CMS AdministrationListing agents traced 6-8The List Agents Traced input window opens...

Task: administering call center agents CentreVu CMS AdministrationChanging agent skills and extension split assignments 6-9...

Task: administering call center agents CentreVu CMS AdministrationChanging agent skills and extension split assignments 6-10The Change Agent Skill

Task: administering call center agents CentreVu CMS AdministrationChanging agent skills and extension split assignments 6-11...

Task: startup and exit CentreVu CMS AdministrationLogging into CentreVu CMS 1-4The Login Information window opens...

Task: administering call center agents CentreVu CMS AdministrationChanging agent skills and extension split assignments 6-12StepsTo change extensi

Task: administering call center agents CentreVu CMS AdministrationChanging agent skills and extension split assignments 6-13...

Task: administering call center agents CentreVu CMS AdministrationChanging agent skills and extension split assignments 6-14• On G3V4 and any DEFI

Task: administering call center agents CentreVu CMS AdministrationCreating or applying an agent template 6-15...

Task: administering call center agents CentreVu CMS AdministrationCreating or applying an agent template 6-16• To apply an existing template to a

Task: administering call center agents CentreVu CMS AdministrationMulti-agent skill change and moving extensions between splits 6-17...

Task: administering call center agents CentreVu CMS AdministrationMulti-agent skill change and moving extensions between splits 6-18...

Task: administering call center agents CentreVu CMS AdministrationMulti-agent skill change and moving extensions between splits 6-19ResultIf one o

Task: administering call center agents CentreVu CMS AdministrationMulti-agent skill change and moving extensions between splits 6-20Reference• To

Task: administering call center agents CentreVu CMS AdministrationMulti-agent skill change and moving extensions between splits 6-21• For DEFINITY

Task: startup and exit CentreVu CMS AdministrationLogging into CentreVu CMS 1-5Steps for manual login...

Task: administering call center agents CentreVu CMS AdministrationRunning a split members report 6-22...

Task: administering call center agents CentreVu CMS AdministrationRunning a split members report 6-23The Split Members input window opens...

Task: administering call center agents CentreVu CMS AdministrationRunning a split members report 6-24The Split Members report displays or prints.T

Task: administering your call center CentreVu CMS Administration7-17 Task: administering your call center...

Task: administering your call center CentreVu CMS Administration7-2• To view skill preference assignments, you need read permission for the Call C

Task: administering your call center CentreVu CMS AdministrationViewing, adding, or deleting call work codes 7-3...

Task: administering your call center CentreVu CMS AdministrationViewing, adding, or deleting call work codes 7-4The Call Work Codes input window o

Task: administering your call center CentreVu CMS AdministrationViewing, adding, or deleting call work codes 7-5• You can administer an exception

Task: administering your call center CentreVu CMS AdministrationChanging VDN skill preferences 7-6...

Task: administering your call center CentreVu CMS AdministrationChanging VDN skill preferences 7-7The Change VDN Skill Preferences input window op

Task: startup and exit CentreVu CMS AdministrationLogging into CentreVu CMS 1-6...

Task: administering your call center CentreVu CMS AdministrationChanging VDN skill preferences 7-8Reference• On DEFINITY ECS/Generic 3, selecting

Task: administering your call center CentreVu CMS AdministrationAdding, deleting, or changing split/skill call profiles 7-9...

Task: administering your call center CentreVu CMS AdministrationAdding, deleting, or changing split/skill call profiles 7-10...

Task: administering your call center CentreVu CMS AdministrationViewing trunk group assignments 7-11...

Task: administering your call center CentreVu CMS AdministrationViewing trunk group assignments 7-12...

Task: administering your call center CentreVu CMS AdministrationRunning a trunk group members report 7-13...

Task: administering your call center CentreVu CMS AdministrationRunning a trunk group members report 7-14An example of a Trunk Group Members repor

Task: administering your call center CentreVu CMS AdministrationRunning a trunk group members report 7-15ReferenceYou cannot create a custom repor

Task: administering your call center CentreVu CMS AdministrationChanging VDN-to-vector assignments 7-16...

Task: administering your call center CentreVu CMS AdministrationChanging VDN-to-vector assignments 7-17The VDN Assignments input window opens...

Task: startup and exit CentreVu CMS AdministrationAdding new servers 1-7...

Task: administering your call center CentreVu CMS AdministrationChanging VDN-to-vector assignments 7-18Reference• You can script the VDN Assignmen

Task: administering your call center CentreVu CMS AdministrationAdding, deleting, or changing VDN call profiles 7-19...

Task: administering your call center CentreVu CMS AdministrationAdding, deleting, or changing VDN call profiles 7-20The Call Center Administration

Task: administering your call center CentreVu CMS AdministrationAdding, deleting, or changing VDN call profiles 7-21...

Task: administering your call center CentreVu CMS AdministrationAdding, deleting, or changing VDN call profiles 7-22CentreVu CMS counts calls that

Task: administering your call center CentreVu CMS AdministrationRunning vector configuration reports 7-23...

Task: administering your call center CentreVu CMS AdministrationRunning vector configuration reports 7-24...

Task: administering exceptions CentreVu CMS Administration8-18 Task: administering exceptions...

Task: administering exceptions CentreVu CMS Administration8-2Prerequisites • You can administer exceptions and generate reports for VDNs and vecto

Task: administering exceptions CentreVu CMS AdministrationChanging your exceptions notification 8-3...

Copyright © 1999 Lucent Technologies. All Rights Reserved.This material is protected by the copyright laws of the United States and other countries

Task: startup and exit CentreVu CMS AdministrationAdding new servers 1-8ResultsNote that with CentreVu Supervisor Release 8, you can connect to a

Task: administering exceptions CentreVu CMS AdministrationAdministering agent exceptions 8-4...

Task: administering exceptions CentreVu CMS AdministrationAdministering agent exceptions 8-5The Agent Exceptions Administration input window opens

Task: administering exceptions CentreVu CMS AdministrationAdministering agent exceptions 8-6...

Task: administering exceptions CentreVu CMS AdministrationAdministering agent exceptions 8-7Number of inbound ACW calls/agentThe total number of i

Task: administering exceptions CentreVu CMS AdministrationAdministering agent exceptions 8-8Logout attempt without valid reason codeIndication if

Task: administering exceptions CentreVu CMS AdministrationAdministering agent exceptions 8-9Time on direct agent call (maximum)The maximum number

Task: administering exceptions CentreVu CMS AdministrationAdministering agent exceptions 8-10Agent could not be logged inAn exception that is not

Task: administering exceptions CentreVu CMS AdministrationAdministering split/skill exceptions 8-11...

Task: administering exceptions CentreVu CMS AdministrationAdministering split/skill exceptions 8-12The Split/Skill Exception Administration input

Task: administering exceptions CentreVu CMS AdministrationAdministering split/skill exceptions 8-13...

Task: startup and exit CentreVu CMS AdministrationChoosing or changing your password 1-9...

Task: administering exceptions CentreVu CMS AdministrationAdministering split/skill exceptions 8-14Number intraflowed-out callsThe acceptable numb

Task: administering exceptions CentreVu CMS AdministrationAdministering split/skill exceptions 8-15Expected Wait Time (pri Low)An estimate of how

Task: administering exceptions CentreVu CMS AdministrationAdministering trunk group exceptions 8-16...

Task: administering exceptions CentreVu CMS AdministrationAdministering trunk group exceptions 8-17...

Task: administering exceptions CentreVu CMS AdministrationAdministering trunk group exceptions 8-18Time trunk in use (Exceptions per trunk) (minim

Task: administering exceptions CentreVu CMS AdministrationAdministering trunk group exceptions 8-19ReferenceThe Audio Difficulty exception is alwa

Task: administering exceptions CentreVu CMS AdministrationAdministering VDN exceptions 8-20...

Task: administering exceptions CentreVu CMS AdministrationAdministering VDN exceptions 8-21The VDN Exception Administration window input opens...

Task: administering exceptions CentreVu CMS AdministrationAdministering VDN exceptions 8-22In this field... Administer this exception type...Activ

Task: administering exceptions CentreVu CMS AdministrationAdministering VDN exceptions 8-23Number of calls abandoned while in vectorShows the numb

Task: startup and exit CentreVu CMS AdministrationClosing CentreVu Supervisor windows 1-10...

Task: administering exceptions CentreVu CMS AdministrationAdministering VDN exceptions 8-24Number of calls that flowed into VDNCounts an occurrenc

Task: administering exceptions CentreVu CMS AdministrationAdministering VDN exceptions 8-25ReferenceCentreVu CMS begins checking when a call conne

Task: administering exceptions CentreVu CMS AdministrationAdministering vector exceptions 8-26...

Task: administering exceptions CentreVu CMS AdministrationAdministering vector exceptions 8-27...

Task: administering exceptions CentreVu CMS AdministrationAdministering vector exceptions 8-28ReferenceCalls may generate some exceptions for a ve

Task: administering exceptions CentreVu CMS AdministrationAdministering vector exceptions 8-29Exceptions checking begins when a call enters the ve

Task: administering exceptions CentreVu CMS AdministrationRunning an agent exceptions report 8-30...

Task: administering exceptions CentreVu CMS AdministrationRunning an agent exceptions report 8-31...

Task: administering exceptions CentreVu CMS AdministrationRunning an agent exceptions report 8-32...

Task: administering exceptions CentreVu CMS AdministrationRunning an agent exceptions report 8-33An example of an agent exceptions report is shown

Task: startup and exit CentreVu CMS AdministrationLogging out of CentreVu CMS 1-11...

Task: administering exceptions CentreVu CMS AdministrationRunning a data collection report 8-34...

Task: administering exceptions CentreVu CMS AdministrationRunning a data collection report 8-35...

Task: administering exceptions CentreVu CMS AdministrationRunning a malicious call trace report 8-36...

Task: administering exceptions CentreVu CMS AdministrationRunning a malicious call trace report 8-37...

Task: administering exceptions CentreVu CMS AdministrationRunning a split/skill exceptions report 8-38...

Task: administering exceptions CentreVu CMS AdministrationRunning a split/skill exceptions report 8-39The Split/Skill Exceptions input window open

Task: administering exceptions CentreVu CMS AdministrationRunning a split/skill exceptions report 8-40...

Task: administering exceptions CentreVu CMS AdministrationRunning a trunk group exceptions report 8-41...

Task: administering exceptions CentreVu CMS AdministrationRunning a trunk group exceptions report 8-42The Trunk Group Exceptions input window open

Task: administering exceptions CentreVu CMS AdministrationRunning a trunk group exceptions report 8-43...

Task: startup and exit CentreVu CMS AdministrationExiting CentreVu Supervisor 1-12...

Task: administering exceptions CentreVu CMS AdministrationRunning a VDN exceptions report 8-44...

Task: administering exceptions CentreVu CMS AdministrationRunning a VDN exceptions report 8-45The VDN Exceptions input window opens...

Task: administering exceptions CentreVu CMS AdministrationRunning a VDN exceptions report 8-46...

Task: administering exceptions CentreVu CMS AdministrationRunning a vector exceptions report 8-47...

Task: administering exceptions CentreVu CMS AdministrationRunning a vector exceptions report 8-48The Vector Exceptions input window opens...

Task: administering exceptions CentreVu CMS AdministrationRunning a vector exceptions report 8-49...

Task: administering exceptions CentreVu CMS AdministrationTask reference 8-50...

Task: administering exceptions CentreVu CMS AdministrationTask reference 8-51can wait in the queue for 20 seconds. An exception occurs if, within

Task: administering exceptions CentreVu CMS AdministrationReference: interactions with other commands 8-52...

Task: administering exceptions CentreVu CMS AdministrationReference: interactions with other commands 8-53Custom/designer reports • You can create

Task: startup and exit CentreVu CMS AdministrationTask reference: general 1-13...

Task: administering exceptions CentreVu CMS AdministrationReference: real-time exceptions log 8-54...

Task: administering exceptions CentreVu CMS AdministrationReference: real-time exceptions log 8-55• Information about an activity that has fallen

Task: administering exceptions CentreVu CMS AdministrationTask reference: reports 8-56...

Task: assigning user permissions CentreVu CMS Administration9-19 Task: assigning user permissions...

Task: assigning user permissions CentreVu CMS Administration9-2 For example:You can give users any access permissions you consider necessary. Howe

Task: assigning user permissions CentreVu CMS AdministrationAssigning user data 9-3...

Task: assigning user permissions CentreVu CMS AdministrationAssigning user data 9-4...

Task: assigning user permissions CentreVu CMS AdministrationAssigning user data 9-5...

Task: assigning user permissions CentreVu CMS AdministrationAssigning user data 9-6• Do not allow users to share the same login ID because this qu

Task: assigning user permissions CentreVu CMS AdministrationAssigning user data 9-7Reports and timetables• You can refresh or update real-time rep

Task: startup and exit CentreVu CMS AdministrationTask reference: general 1-14on-network or off-network destinations; to queues in ACD splits; to

Task: assigning user permissions CentreVu CMS AdministrationAssigning user data 9-8Only the following characters are allowed in login IDs: !"

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing ACD access 9-9...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing ACD access 9-10The User Permissions ACD Acce

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing ACD access 9-11Reference• The default permis

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing feature access 9-12...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing feature access 9-13The User Permissions Feat

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing feature access 9-14Reference• You can put th

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, or changing main menu addition access 9-15...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, or changing main menu addition access 9-16...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing split/skill access 9-17...

Task: startup and exit CentreVu CMS AdministrationTask reference: general 1-15ODBCOpen Database Connectivity (ODBC) is an optional CentreVu CMS fe

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing split/skill access 9-18...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing split/skill access 9-19• When you give a use

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing trunk group access 9-20...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing trunk group access 9-21...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing trunk group access 9-22• To turn off a user&

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing vector access 9-23...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing vector access 9-24...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing VDN access 9-25...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing VDN access 9-26...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing VDN access 9-27• To turn off a user's a

Task: startup and exit CentreVu CMS AdministrationTask reference: CentreVu CMS specifications 1-16...

Task: assigning user permissions CentreVu CMS AdministrationViewing, assigning, deleting, or changing VDN access 9-28

Task: viewing and changing system setup values CentreVu CMS Administration10-110 Task: viewing and changing system setup values...

Task: viewing and changing system setup values CentreVu CMS Administration10-2PermissionsThese permissions apply to viewing and changing system se

Task: viewing and changing system setup values CentreVu CMS AdministrationTurning data collection on and off for real ACDs 10-3...

Task: viewing and changing system setup values CentreVu CMS AdministrationTurning data collection on and off for real ACDs 10-4The Data Collection

Task: viewing and changing system setup values CentreVu CMS AdministrationChanging the CentreVu CMS state 10-5...

Task: viewing and changing system setup values CentreVu CMS AdministrationChanging the CentreVu CMS state 10-6The CMS State input window opens...

Task: viewing and changing system setup values CentreVu CMS AdministrationChanging the CentreVu CMS state 10-7• To add or change data in the follo

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting up a pseudo-ACD 10-8...

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting up a pseudo-ACD 10-9The Pseudo ACD Setup input window opens...

Task: startup and exit CentreVu CMS AdministrationTask reference: CentreVu CMS specifications 1-17• For modem connection: – At least a 19.2-Kbps m

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting up a pseudo-ACD 10-10• User Permissions– all submenu items• CMS

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting up a pseudo-ACD 10-11• Verify that enough free space is availabl

Task: viewing and changing system setup values CentreVu CMS AdministrationLoading pseudo-ACD data 10-12...

Task: viewing and changing system setup values CentreVu CMS AdministrationLoading pseudo-ACD data 10-13The CMS System Setup selector window opens.

Task: viewing and changing system setup values CentreVu CMS AdministrationLoading pseudo-ACD data 10-14The Load Pseudo-ACD Data input window opens

Task: viewing and changing system setup values CentreVu CMS AdministrationLoading pseudo-ACD data 10-15...

Task: viewing and changing system setup values CentreVu CMS AdministrationLoading pseudo-ACD data 10-16• You can access the Load Pseudo-ACD Data v

Task: viewing and changing system setup values CentreVu CMS AdministrationSpecifying how CentreVu CMS stores data 10-17...

Task: viewing and changing system setup values CentreVu CMS AdministrationSpecifying how CentreVu CMS stores data 10-18The Free Space Allocation i

Task: viewing and changing system setup values CentreVu CMS AdministrationSpecifying how CentreVu CMS stores data 10-19...

Contents CentreVu CMS AdministrationiiiContentsAbout this information product . . . . . . . . . . . . . . . . .

Task: startup and exit CentreVu CMS AdministrationTask reference: switches 1-18...

Task: viewing and changing system setup values CentreVu CMS AdministrationArchiving data in the historical database 10-20...

Task: viewing and changing system setup values CentreVu CMS AdministrationArchiving data in the historical database 10-21...

Task: viewing and changing system setup values CentreVu CMS AdministrationArchiving data in the historical database 10-22• “Archiver started” disp

Task: viewing and changing system setup values CentreVu CMS AdministrationStarting or stopping external applications 10-23...

Task: viewing and changing system setup values CentreVu CMS AdministrationStarting or stopping external applications 10-24ReferenceThe status of a

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-25...

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-26The Data Storage Allocation input window o

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-27Steps to set field valuesThe following ste

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-28...

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-29...

Task: startup and exit CentreVu CMS AdministrationTask reference: terminals 1-19...

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-30Assuming that free space is available, the

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-31• Shift 1 (2, 3, or 4): CentreVu CMS round

Task: viewing and changing system setup values CentreVu CMS AdministrationAllocating storage space 10-32ScriptingYou can script the Data Allocatio

Task: viewing and changing system setup values CentreVu CMS AdministrationMigrating CentreVu CMS data 10-33...

Task: viewing and changing system setup values CentreVu CMS AdministrationMigrating CentreVu CMS data 10-34The R2 Migrate Data input window opens.

Task: viewing and changing system setup values CentreVu CMS AdministrationMigrating CentreVu CMS data 10-35The R3 Migrate Data input window opens.

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting storage intervals 10-36...

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting storage intervals 10-37The Storage Intervals input window opens.

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting storage intervals 10-38Use the following as a guide:• The defaul

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting storage intervals 10-39• If the start and stop day are the same

Task: startup and exit CentreVu CMS AdministrationTask reference: printers 1-20...

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting storage intervals 10-40ReferenceGuidelines for setting storage i

Task: viewing and changing system setup values CentreVu CMS AdministrationSetting storage intervals 10-41It is time-consuming...If you change your

Task: viewing and changing system setup values CentreVu CMS AdministrationViewing switch setup data 10-42...

Task: viewing and changing system setup values CentreVu CMS AdministrationViewing switch setup data 10-43The Switch Setup input window opens...

Task: viewing and changing system setup values CentreVu CMS AdministrationViewing switch setup data 10-44• The switch features (shows the purchase

Task: maintaining CentreVu® CMS CentreVu CMS Administration11-111 Task: maintaining CentreVu® CMS...

Task: maintaining CentreVu® CMS CentreVu CMS Administration11-2• To view the Archiving Status window, you need read permission for the Maintenance

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationViewing ACD status 11-3...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationViewing ACD status 11-4If your switch does not have EAS, the ACD Status window looks li

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationViewing ACD status 11-5If your switch has EAS, the ACD Status window looks like this:EN

Task: startup and exit CentreVu CMS AdministrationTask reference: CentreVu CMS support services 1-21...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationViewing ACD status 11-6For actions without EAS, note the following field descriptions•C

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationViewing archiving status 11-7...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationViewing archiving status 11-8...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a CMSADM file system backup 11-9...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a CMSADM file system backup 11-106) run_pkg: Turn a feature package on or off7)

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a CMSADM file system backup 11-11If the number of tapes required is one, the sy

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a CMSADM file system backup 11-12• A backup is done when your CentreVu CMS is p

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a maintenance backup 11-13...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a maintenance backup 11-14...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a maintenance backup 11-15...

Task: startup and exit CentreVu CMS AdministrationTask reference: using the Helpline 1-22...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a maintenance backup 11-16• ACD-specific administration data: includes Forecast

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a maintenance backup 11-17• Timetables for full and incremental backups are alr

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationAssigning a name and description to a device 11-18...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationAssigning a name and description to a device 11-19...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationMonitoring connection status 11-20...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationMonitoring connection status 11-21Reference: Application fieldThe Application field sho

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationMonitoring connection status 11-22Reference: Connection fieldThe Connection field shows

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationAdministering a printer 11-23...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationAdministering a printer 11-24The Printer Administration input window opens...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationAdministering a printer 11-25...

Task: startup and exit CentreVu CMS AdministrationTask reference: CentreVu CMS training classes 1-23...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a restore 11-26...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a restore 11-27The Restore Data input window opens. The Status field shows the

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a restore 11-28...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a restore 11-29The Restore Data input window opens. The Status field shows the

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationRunning a restore 11-30Note: the start/stop date fields for this procedure only accept

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationUsing the maintenance error log 11-31...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationUsing the maintenance error log 11-32...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationUsing the maintenance error log 11-33• You can use the maintenance error log to get the

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationUsing the maintenance error log 11-34Maintenance error codes and related messages are l

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationTask reference 11-35...

Task: startup and exit CentreVu CMS AdministrationTask reference: CentreVu CMS training classes 1-24

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: full backup 11-36...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: incremental backup 11-37...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: incremental backup 11-38Set up a scheduleThe next table shows how the tapes

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: complex backup 11-39...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: complex backup 11-40Set up a scheduleThe next table shows how the tapes that

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: recovery kit 11-41...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: recovery kit 11-42– Runtime Enhanced SQL (ESQL) 9.14– International Language

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: labeling the backup volume 11-43...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: labeling the backup volume 11-44How to interpret backupinformationDecode bac

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: results of daily, weekly, and monthly data summaries 11-45...

Navigating CentreVu® Supervisor CentreVu CMS Administration2-12 Navigating CentreVu® Supervisor...

Task: maintaining CentreVu® CMS CentreVu CMS AdministrationReference: results of daily, weekly, and monthly data summaries 11-46

Task: learning and using Solaris CentreVu CMS Administration12-112 Task: learning and using Solaris...

Task: learning and using Solaris CentreVu CMS AdministrationLogging into Solaris 12-2...

Task: learning and using Solaris CentreVu CMS AdministrationUsing Solaris 12-3...

Task: learning and using Solaris CentreVu CMS AdministrationViewing a Solaris system file 12-4...

Task: learning and using Solaris CentreVu CMS AdministrationChanging a user’s password 12-5...

Task: learning and using Solaris CentreVu CMS AdministrationReturning to CentreVu CMS 12-6...

Task: learning and using Solaris CentreVu CMS AdministrationAdministering a printer 12-7...

Task: learning and using Solaris CentreVu CMS AdministrationAdministering a printer 12-8...

Task: learning and using Solaris CentreVu CMS AdministrationAdministering a printer 12-9...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the controller window before you log into the server 2-2...

Task: learning and using Solaris CentreVu CMS AdministrationStopping or starting the Scheduler utility 12-10...

Task: learning and using Solaris CentreVu CMS AdministrationRestore files in Solaris 12-11...

Task: learning and using Solaris CentreVu CMS AdministrationRestore files in Solaris 12-12

Task: using timetables and shortcuts CentreVu CMS Administration13-113 Task: using timetables and shortcuts...

Task: using timetables and shortcuts CentreVu CMS Administration13-2• Adding tasks to a shortcut• Copying shortcut tasks• Deleting tasks from a sh

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating and scheduling a timetable 13-3...

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating and scheduling a timetable 13-4• Daily to run the timetable on the same d

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating and scheduling a timetable 13-5Reference• You can create more than one ti

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating a timetable without scheduling it 13-6...

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating a timetable without scheduling it 13-7• Daily to run the timetable on the

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the controller window before you log into the server 2-3...

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating a timetable without scheduling it 13-8...

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying a timetable 13-9...

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying a timetable 13-10END OF STEPS...

Task: using timetables and shortcuts CentreVu CMS AdministrationDeleting a timetable 13-11...

Task: using timetables and shortcuts CentreVu CMS AdministrationEditing a timetable 13-12...

Task: using timetables and shortcuts CentreVu CMS AdministrationAdding tasks to a timetable 13-13...

Task: using timetables and shortcuts CentreVu CMS AdministrationAdding tasks to a timetable 13-14...

Task: using timetables and shortcuts CentreVu CMS AdministrationAdding tasks to a timetable 13-15Reference• Only the owner of the timetable and th

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying timetable tasks 13-16...

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying timetable tasks 13-17...

Contents CentreVu CMS AdministrationivChanging generic string values synonyms . . . . . . . . . . . . . . 3-35Search

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the controller window after you log into the server 2-4...

Task: using timetables and shortcuts CentreVu CMS AdministrationDeleting tasks from a timetable 13-18...

Task: using timetables and shortcuts CentreVu CMS AdministrationDeleting tasks from a timetable 13-19...

Task: using timetables and shortcuts CentreVu CMS AdministrationEditing a timetable globally 13-20...

Task: using timetables and shortcuts CentreVu CMS AdministrationEditing a timetable globally 13-21...

Task: using timetables and shortcuts CentreVu CMS AdministrationEditing a timetable globally 13-22...

Task: using timetables and shortcuts CentreVu CMS AdministrationChanging timetable tasks 13-23...

Task: using timetables and shortcuts CentreVu CMS AdministrationChanging timetable tasks 13-24...

Task: using timetables and shortcuts CentreVu CMS AdministrationListing all the timetables in your database 13-25...

Task: using timetables and shortcuts CentreVu CMS AdministrationUsing timetables with the system clock 13-26...

Task: using timetables and shortcuts CentreVu CMS AdministrationUsing timetables with the system clock 13-27...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the controller window after you log into the server 2-5...

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating a shortcut 13-28...

Task: using timetables and shortcuts CentreVu CMS AdministrationCreating a shortcut 13-29...

Task: using timetables and shortcuts CentreVu CMS AdministrationRunning a shortcut 13-30...

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying a shortcut 13-31...

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying a shortcut 13-32...

Task: using timetables and shortcuts CentreVu CMS AdministrationDeleting a shortcut 13-33...

Task: using timetables and shortcuts CentreVu CMS AdministrationEditing a shortcut 13-34...

Task: using timetables and shortcuts CentreVu CMS AdministrationAdding tasks to a shortcut 13-35...

Task: using timetables and shortcuts CentreVu CMS AdministrationAdding tasks to a shortcut 13-36...

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying shortcut tasks 13-37...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the controller window after you log into the server 2-6Reference Default toolbar

Task: using timetables and shortcuts CentreVu CMS AdministrationCopying shortcut tasks 13-38Choosing the Add following task field causes the copie

Task: using timetables and shortcuts CentreVu CMS AdministrationDeleting tasks from a shortcut 13-39...

Task: using timetables and shortcuts CentreVu CMS AdministrationChanging shortcut tasks 13-40...

Task: using timetables and shortcuts CentreVu CMS AdministrationChanging shortcut tasks 13-41...

Task: using timetables and shortcuts CentreVu CMS AdministrationTask Reference 13-42...

Task: using timetables and shortcuts CentreVu CMS AdministrationTask Reference 13-43• Tasks associated with different ACDs can be on the same time

Task: using timetables and shortcuts CentreVu CMS AdministrationTask Reference 13-44• A timetable print job is automatically sent to your default

Task: using timetables and shortcuts CentreVu CMS AdministrationTask Reference 13-45Shortcuts • Each user can create up to 10 shortcuts. • Once a

Task: using timetables and shortcuts CentreVu CMS AdministrationTask Reference 13-46Shortcuts and permissions• If you delete a CentreVu CMS user I

Glossary CentreVu CMS AdministrationGL-1Glossary...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the controller window after you log into the server 2-7 Status bar messagesAny of

Glossary CentreVu CMS AdministrationGL-2acknowledgment A window that requires you to confirm an action or acknowledge a system message. You cannot

Glossary CentreVu CMS AdministrationGL-3agent position (non-EAS) The combination of agent login ID and split the agent logged into. Agents logged

Glossary CentreVu CMS AdministrationGL-4ASA See average speed of answer.ASAI See Adjunct/Switch Applications Interface.auto-available split An ACD

Glossary CentreVu CMS AdministrationGL-5...

Glossary CentreVu CMS AdministrationGL-6Call Prompting A switch feature that routes incoming calls based on information supplied by the caller, su

Glossary CentreVu CMS AdministrationGL-7...

Glossary CentreVu CMS AdministrationGL-8database A group of files that store ACD data according to a specific time period. This can be current and

Glossary CentreVu CMS AdministrationGL-9...

Glossary CentreVu CMS AdministrationGL-10...

Glossary CentreVu CMS AdministrationGL-11...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the controller window after you log into the server 2-8This message... Displays

Glossary CentreVu CMS AdministrationGL-12...

Glossary CentreVu CMS AdministrationGL-13...

Glossary CentreVu CMS AdministrationGL-14message windowsTemporary windows used for displaying information such as syntactical field errors. Messag

Glossary CentreVu CMS AdministrationGL-15...

Glossary CentreVu CMS AdministrationGL-16...

Glossary CentreVu CMS AdministrationGL-17...

Glossary CentreVu CMS AdministrationGL-18...

Glossary CentreVu CMS AdministrationGL-19...

Glossary CentreVu CMS AdministrationGL-20...

Index CentreVu CMS AdministrationIN-1IndexNumerics3B2 computermigrating data from 10-33Aaccess permissionsACD 9-3feature 9-3split/skill 9-3tru

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the features common to all CentreVu Supervisor windows 2-9...

Index CentreVu CMS AdministrationIN-2backup, (continued)recovery kit 11-41status of, in maintenance error log 11-33to save data 11-35while arch

Index CentreVu CMS AdministrationIN-3default toolbar buttons 2-6DEFINITY ECS with EAS 6-3, 6-9, 6-13DEFINITY ECS without EAS 6-3devicesnami

Index CentreVu CMS AdministrationIN-4login ID names, (continued)viewing 3-40Login Identifications input window 3-41login IDsagent 3-40names 3-

Index CentreVu CMS AdministrationIN-5Reports selector window 2-4, 2-6, 3-65, 4-2Reports tab 2-10reports window 2-10RESERVE 3-20restore

Index CentreVu CMS AdministrationIN-6switch setup dataviewing 10-42switch setup values 10-42Switch Setup window 10-43switches 1-14certified fo

Index CentreVu CMS AdministrationIN-7vector namesadding 3-63changing 3-63deleting 3-63viewing 3-63Vectors input window (Dictionary) 3-63Wwork

Index CentreVu CMS AdministrationIN-8

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the selector windows 2-10...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the selector windows 2-11...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the input windows 2-12...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the input windows 2-13Input window optionsThese additional steps may further help

Contents CentreVu CMS AdministrationvAdministering agent exceptions . . . . . . . . . . . . . . . . . . 8-4

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the input windows 2-14ReferenceRules for input fields:CentreVu CMS has three clas

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the input windows 2-15Pattern-matchingHere are some guidelines for using CentreVu

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the browse buttons 2-16...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the browse buttons 2-17StepsIf your input is for multiple value instances of a va

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the browse buttons 2-18...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationUsing the history list 2-19...

Navigating CentreVu® Supervisor CentreVu CMS AdministrationTask reference 2-20...

Task: naming your call center entities in the Dictionary CentreVu CMS Administration3-13 Task: naming your call center entities in the Dictionary.

Task: naming your call center entities in the Dictionary CentreVu CMS Administration3-2• Viewing CentreVu® CMS database items• Viewing, adding, d

Task: naming your call center entities in the Dictionary CentreVu CMS Administration3-3• To add, delete, or change an agent group, you need write

Contents CentreVu CMS AdministrationviRunning a restore . . . . . . . . . . . . . . . . . . . . . . .

Task: naming your call center entities in the Dictionary CentreVu CMS Administration3-4• To add, delete, or modify Location IDs or agent names, yo

Task: naming your call center entities in the Dictionary CentreVu CMS Administration3-5• To list assigned vector names, you need read permission f

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationAdding, deleting, or changing ACDs 3-6...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationAdding, deleting, or changing ACDs 3-7The ACDs input window op

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationCreating or copying agent groups 3-8...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationCreating or copying agent groups 3-9StepsTo copy an agent grou

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationCreating or copying agent groups 3-10The Agent Groups-Copy win

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, listing, adding, or deleting agents in an agent group

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, listing, adding, or deleting agents in an agent group

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, listing, adding, or deleting agents in an agent group

About this information product CentreVu CMS AdministrationviiAbout this information productPurposeIf you are a CentreVu® CMS administrator with a

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, listing, adding, or deleting agents in an agent group

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, listing, adding, or deleting agents in an agent group

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationChanging agent string values 3-16...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationChanging agent string values 3-17The Agent String Values input

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationChanging agent string values 3-18• DACD — the agent is on a di

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationChanging agent string values 3-19...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationChanging agent string values 3-20• BACKUP — the agent helps to

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing announcement synonyms 3-21...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing announcement synonyms 3-22...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing AUX reason code names 3

About this information product CentreVu CMS AdministrationviiiSafety labelsActions or inactions that may cause difficulties are labeled as follows

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing AUX reason code names 3

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing AUX reason code names 3

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or creating calculations 3-26...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or creating calculations 3-27The Calculations

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or creating calculations 3-28...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing call work codes 3-29...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing call work codes 3-30...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationAdding constants to the database 3-31...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationAdding constants to the database 3-32...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationDefining your own database items 3-33...

About this information product CentreVu CMS AdministrationixConventions usedThe following conventions are used in this information product.Product

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationDefining your own database items 3-34...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationChanging generic string values synonyms 3-35...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationSearching the Dictionary globally 3-36...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationSearching the Dictionary globally 3-37Global search output win

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing location IDs 3-38...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, deleting, or changing location IDs 3-39...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing login ID names 3-40...

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing login ID names 3-41The Login Iden

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing login ID names 3-42ReferenceIf yo

Task: naming your call center entities in the Dictionary CentreVu CMS AdministrationViewing, adding, or changing logout reason code names 3-43...