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DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
About This Document
xxiiTrademarks
■ GuideBuilder™
■ INTUITY™
■ MERLIN Legend
®
■ MERLIN Magix™
■ PassageWay
®
■ ProLogix™
■ TransTalk
®
The following are trademarks or registered trademarks of other companies used
in this document:
■ Adobe and Acrobat are registered trademarks of Adobe Systems Inc.
■ DATAPHONE and MEGACOM are registered trademarks of AT&T.
■ FastCall is a registered trademark of Aurora Systems, Inc.
■ Hayes is a registered trademark of Hayes Microcomputer, Inc.
■ IBM is a registered trademark of International Business Machines.
■ Intel is a registered trademark of Intel, Inc.
■ Macintosh is a registered trademark of Apple Computer, Inc.
■ Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft
Corporation.
■ NOVELL is a registered trademark of Novell, Inc.
■ PhoneLine is a registered trademark of CCOM Information Systems.
■ SNAP! Middleware is a product of Algo Communications, Inc.
manufactured for Lucent Technologies.
■ SoundStation and SoundStation EX are registered trademarks of Polycom,
Inc.
■ UNIX is a registered trademark of The Open Group in the United States
and other countries, licensed exclusively through X/Open Company
Limited.
- DEFINITY 1
- Contents 3
- 3 Industry Applications 3-1 4
- 4 Desktop Solutions 4-1 5
- 5 Mobility Solutions 5-1 6
- 7 Hospitality Solutions 7-1 7
- 9 Networking Solutions 9-1 7
- 11 Video Solutions 11-1 9
- A Features A-1 10
- C Related Documents C-1 17
- IN Index IN-1 17
- About This Document 19
- How to use this document 21
- Trademarks 21
- CAUTION: 23
- New Features for Issue 6 25
- Introduction 27
- The system’s advantages 28
- How the system communicates 29
- ECS Administrator’s Guide 31
- Software 32
- Hardware 32
- Center-Stage Switch 33
- Carriers and Cabinets 33
- Compact Modular Cabinets 34
- Single-Carrier Cabinets 35
- 2-10Hardware 36
- Multicarrier Cabinets 37
- Standard configurations 38
- 2-13Hardware 39
- Direct-Connect configurations 40
- Standard reliability 41
- High reliability 41
- Connections to the system 44
- Adjunct connections 46
- Telephone connections 47
- Network connections 47
- Industry Applications 49
- cost of other services 50
- Financial services 52
- Government 54
- Health Care 55
- 3-8Health Care 56
- 3-9Health Care 57
- 3-10Health Care 58
- 3-11Health Care 59
- Hospitality 60
- Enhance guest services 61
- Specialized solutions 62
- Legal/Professional 63
- Manufacturing 64
- Real estate 65
- 3-18Retail 66
- Wholesale distribution 67
- 3-20Wholesale distribution 68
- Desktop Solutions 69
- DCP telephones 70
- ISDN BRI telephones 70
- 6200-Series telephones 71
- 6400-Series telephones 72
- Voice features 73
- Abbreviated Dialing 74
- Bridged Call Appearance 74
- Coverage paths for a manager 75
- 4-8Voice features 76
- Conference 77
- Directory 77
- Integrated Announcements 77
- Messaging services 79
- Teleconferencing products 80
- SoundStation speakerphone 82
- SoundStation EX speakerphone 82
- Mobility Solutions 83
- Dual-Zone mobility solution 85
- Multi-Zone mobility solutions 86
- Solutions 91
- PassageWay Direct Connection 92
- Solution 92
- System Requirements 96
- Hospitality Solutions 97
- GuestWorks 98
- ECS Hospitality Operations 98
- NTUITY/PMS link integration 99
- 555-231-208 100
- April 2000 100
- 7-4Overview 100
- Hospitality enhancements 101
- NTUITY Lodging 102
- Language options 103
- Call accounting 103
- Xiox Call Accounting 104
- 7-9Xiox Call Accounting 105
- 7-10Xiox Call Accounting 106
- Data Management Solutions 107
- Data management features 108
- Digital interfaces 109
- ISDN-PRI 110
- World-Class BRI 110
- Data modules 111
- 8400B Plus data module 111
- 7400A Data Module 111
- 7500B Data Module 111
- 8-6Digital interfaces 112
- Networking Solutions 113
- QSIG global networking 114
- World Class Routing 114
- Network management features 115
- Automatic Route Selection 116
- Automatic Alternate Routing 116
- Time-of-Day Routing 116
- Subnetwork Trunking 117
- Generalized Route Selection 117
- Facility Restriction Levels 118
- Bearer-Capability Class 118
- Authorization Codes 118
- Trunk group circuits 119
- Local exchange trunks 119
- Tie trunks 120
- Auxiliary trunks 120
- Digital trunks 120
- E1 interface 120
- T1 interfaces 120
- 9-10ISDN 122
- 9-11ISDN 123
- 9-12ISDN 124
- 9-13ISDN 125
- IP Trunks 126
- Electronic Tandem Network 126
- Voice Messaging Solutions 129
- Reliability and security 131
- Improved clarity 131
- The best solution worldwide 132
- NTUITY AUDIX voice messaging 134
- Mode Code interface 136
- Mode Codes 136
- Octel 100 Messaging 137
- 10-10Octel 100 Messaging 138
- Video Solutions 139
- Group Video System 140
- MultiPoint Conferencing Unit 141
- Hunt Group Solutions 143
- Automatic Call Distribution 144
- Call Vectoring 147
- Applications 148
- Night Treatment 148
- Attendant Vectoring 148
- Call Prompting 149
- Basic Call Management System 149
- DEFINITY Extender 150
- Telecommuting Solutions 151
- Personal Station Access 153
- Station Security Codes 153
- Priority Outcalling 154
- System Management Solutions 155
- DEFINITY Site Administration 156
- DEFINITY Management Terminal 157
- Concurrent user sessions 158
- Telephone Administration 158
- 14-5Telephone Administration 159
- Traffic reports 160
- 14-7Traffic reports 161
- Call-Charge Information 162
- Call Detail Recording 163
- Call Detail Recording devices 164
- 14-11Call Detail Recording 165
- Call Detail Recording Unit/SE 166
- Other management capabilities 167
- Call Restrictions 168
- Reporting Capabilities 168
- System-Based Reports 168
- Features 171
- Automatic Routing features 172
- Look-Ahead Routing 174
- Subnet Trunking 174
- Basic features 175
- Administered Connections 176
- Administrable Loss Plan 176
- Alphanumeric Dialing 176
- Answer Detection 177
- Attendant Backup 177
- A-8Basic features 178
- A-9Basic features 179
- Attendant Serial Calling 180
- Attendant Split Swap 180
- Audible Message Waiting 180
- Auto Start and Don’t Split 181
- Automated Attendant 181
- Automatic Callback 181
- Automatic Circuit Assurance 181
- A-12Basic features 182
- A-13Basic features 183
- Call Coverage 184
- Call Forwarding 184
- Call Park 185
- Call Pickup 185
- Call Pickup — Group 185
- Call Timer 185
- A-16Basic features 186
- A-17Basic features 187
- Crisis Alert 188
- Data Call Setup 188
- Data Hot Line 188
- A-19Basic features 189
- A-20Basic features 190
- Enhanced Night Service 191
- External Device Alarming 191
- Facility Busy Indication 192
- Facility Test Calls 192
- Fiber Link Administration 192
- Go to Cover 192
- Group Listen 192
- Group Paging 193
- Hold — Automatic 193
- Hunt Groups 193
- Individual Attendant Access 194
- Interface 194
- Intercept Treatment 194
- Intercom — Automatic 194
- Intercom — Dial 195
- Internal Automatic Answer 195
- Last Number Dialed 195
- Leave Word Calling 195
- Line Lockout 195
- Listed Directory Number 196
- Long Hold Recall Warning 196
- Loudspeaker Paging Access 196
- Malicious Call Trace 196
- Manual Message Waiting 197
- Manual Signaling 197
- Message Retrieval 197
- Misoperation Handling 197
- Music-on-Hold Access 198
- Night Service 198
- Class BRI Endpoints 199
- Personalized Ringing 199
- A-30Basic features 200
- A-31Basic features 201
- A-32Basic features 202
- A-33Basic features 203
- Station Self Display 204
- Telephone Self Administration 204
- Temporary Bridged Appearance 204
- Terminating Extension Group 204
- Transfer 205
- Transfer Abort 205
- Transfer — Outgoing Trunk 206
- Transfer Recall 206
- Trunk Flash 206
- Trunk-to-Trunk Transfer 207
- Voice Message Retrieval 207
- Voice Terminal Display 208
- Whisper Page 208
- Hospitality features 209
- Attendant Room Status 210
- Numbers for Guest Rooms 210
- Automatic Wakeup 210
- Check-In/Check-Out 210
- Check In 211
- Check Out 211
- Housekeeping Status 212
- Names Registration 212
- Insert/Delete 212
- Numbering 213
- Suite Check-In 213
- VIP Wakeup 213
- Hunt Group features 214
- Intraflow and Interflow 216
- Queue Status Indications 216
- Redirection on No Answer 216
- Private Networking features 217
- Inter-PBX Attendant Service 218
- Private Network Access 218
- QSIG Basic 218
- Number Identification 218
- Trunk Group features 219
- CAMA - E911 Trunk Group 220
- DS1 Trunk Service 220
- ETSI Functionality 220
- ICLID on Analog CO Trunk 221
- ISDN — General 221
- A-52Trunk Group features 222
- Dial by Name 223
- User operation 224
- Considerations 225
- Administration 226
- A-57Dial by Name 227
- Required hardware 228
- Features Not Supported 229
- Related Documents 233
- C-2Reference documents 234
- Service documents 235
- C-4Service documents 236
- User documents 237
- C-6User documents 238
- Glossary and Abbreviations 239
- Preferred 246
- Numerics 275
- We’d like your opinion 289
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