AT&T MERLIN II Feature Module 2 Handbücher

Bedienungsanleitungen und Benutzerhandbücher für Telefone AT&T MERLIN II Feature Module 2.
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At t MERLIN II Feature Module 2 Bedienungsanleitung (224 Seiten)

Marke: At-t | Kategorie: Telefone | Größe: 0.94 MB |

Inhaltsverzeichnis

AT&T

Contents

How to Use the CMS Documents

What’s in This Manual

Documentation Conventions

Key Concepts

Key Concepts 2-3

2-4 Key Concepts

A Typical CMS Application

2-6 A Typical CMS Application

Key Facts and Considerations

3-2 Overview

● Your PC

Installing the CMS Software

Setting the Time and Date

Using Your PC with CMS

Entering and Editing Data

UM Answer Force Auto

↵ ] . The instructions

↵ ] , however

Using Your PC with CMS 3-13

4-2 Overview

Getting Started

4-4 Getting Started

● Shift 1

● Shift 2

● Night

● Weekend

[ F8 ] , (labeled “Admin

Editing a Shift Configuration

Administering Splits

● Answer Delay

● Force Delay

Administering Call Flow

Clearing a Configuration

Returning to Other Screens

Assigning Agent IDs

4-22 Assigning Agent IDs

Menu screen

[ F4 ] , labeled

Setting Options

Setting Options 4-29

4-30 Setting Options

Selecting Exceptions

4-32 Selecting Exceptions

Selecting Exceptions 4-33

Selecting Exceptions 4-35

4-36 Selecting Exceptions

Selecting Exceptions 4-37

Selecting Agent Exceptions

Selecting Split Exceptions

Selecting Exceptions 4-41

4-42 Selecting Exceptions

Selecting Exceptions 4-43

4-44 Selecting Exceptions

External Alert Checklist

4-46 Selecting Exceptions

↵ ↵ ] After each command

5-2 Overview

The Attendant Console

The Attendant Console 5-5

5-6 The Attendant Console

The Attendant Console 5-7

Startup Procedures

Startup Procedures 5-9

5-10 Startup Procedures

Key to System Status Data

Key to Split Status Data

Using the Line Status Screen

Monitoring Call Management

100

Key to Line Status Data

101

Using the Events Log Screen

102

[ F7 ] Config Screen

103

Dynamic Reconfiguration

104

5-28 Dynamic Reconfiguration

105

Reconfiguring Splits

106

5-30 Dynamic Reconfiguration

107

# 1 - DAILY

109

5-34 Dynamic Reconfiguration

111

Dynamic Reconfiguration 5-35

112

5-36 Dynamic Reconfiguration

113

Dynamic Reconfiguration 5-37

114

5-38 Dynamic Reconfiguration

115

Reconfiguring Call Flow

116

S On 5s

117

5-42 Dynamic Reconfiguration

119

5-44 Dynamic Reconfiguration

121

Day Service Now in Effect

123

Day-to-Day Operation of CMS

124

Overview

126

The Analog Voice Terminal

127

The Digital Voice Terminal

129

Programming a Voice Terminal

134

Types of CMS Reports

148

Agent Split Summary

149

7-4 Types of CMS Reports

150

Split Report

151

Types of CMS Reports 7-7

153

0 6 1:32 3:06 36 87

154

Line Group Report

156

Events Log Report

160

Types of CMS Reports 7-15

161

How to Generate Reports

162

7-18 How to Generate Reports

164

8-2 Overview

167

Overview 8-3

168

8-4 Overview

169

Startup Problems

171

Startup Problems 9-3

172

9-4 Startup Problems

173

Warning Messages

174

9-6 Startup Problems

175

Startup Problems 9-7

176

9-8 Startup Problems

177

Startup Problems 9-9

178

Call Management Problems

179

9-12 Call Management Problems

181

O error message appears on

182

System Errors

183

External Alert Problems

185

Printer Problems

186

9-18 Printer Problems

187

Agent Problems

188

9-20 Agent Problems

189

6300 WGS

195

↵ ↵ ] (the return key)

196

↵ ↵ ]

196

[ Insert ] to

197

CMS Terms

202

CMS Terms G-3

203

G-4 CMS Terms

204

CMS Terms G-5

205

G-6 CMS Terms

206

CMS Terms G-7

207

CMS Status Screens

208

CMS Status Screens G-9

209

G-10 CMS Status Screens

210

Split Status Screen

211

G-12 CMS Status Screens

212

Line Status Screen

213

G-14 CMS Status Screens

214

CMS Reports

215

G-16 CMS Reports

216

Daily Split Report

217

G-18 CMS Reports

218

CMS Reports G-19

219

Daily Line Group Report

220

CMS Reports G-21

221

G-22 CMS Reports

222

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AT&T MERLIN II Feature Module 2 Handbücher

At t MERLIN II Feature Module 2 Bedienungsanleitung (224 Seiten)

Inhaltsverzeichnis

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