AT&T 555-601-010ADD Bedienungsanleitung

Update toIntegrated Solution IIISystem Manager’s Guidefor MERLIN LEGEND®Communications SystemAT&T 555-601-010ADDMarch 1995AT&T

ContentsBAppendix B: Ordering Information ManualsB-1B-1CAppendix C: CAS Alarm NotificationC-1 CAS and HackerTracker AlarmsC-1Alarm StrategyC-2Suggeste

Maintaining IS-III3.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III4.At the User Maintenance Menu, move the cursor to Printer Restart andpress [ ENTER ↵ ].The Confirm Printer Restart screen is displa

Maintaining IS-IIIReconciling the Dial PlanWhen changes have been made to the switch’s dial plan, it is necessary to run thereconciliation program to

Maintaining IS-IIITo reconcile the dial plan, perform the following steps:1.Log in and access the lntegrated Solution III Main Menu.The Integrated Sol

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Reconcile Dial Planand press [ ENTER ↵ ].The Reconcile Dial Plan screen appears.R

Maintaining IS-IIISetting the Time and DateThe time and date for IS-III must be synchronized with the time and date for yourMERLIN LEGEND Communicatio

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Set Time and Dateand press [ ENTER ↵ ].The Set Time and Date screen appears. The

Maintaining IS-III4.To change a field, use [ TAB ➞❘ ], [ ↑ ], or [ ↓ ] to move to that field, and then press[ F2 ] (CHOICES) to display the choices f

Figures3 Accessing IS-III Applications3-13-1.SPM Main Menu3-17AAppendix A: Master Controller FeaturesA-1A-1.The Master Controller II+A-2A-2.Master Con

Maintaining IS-III7.After you have entered the correct information, press [ F3 ] (SAVE) to savethe information.The Confirm Time and Date screen appear

Maintaining IS-IIIShutting Down the SystemTo protect the data stored on the hard disk, this procedure must always beperformed before turning off power

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to System Shutdown andpress [ ENTER ↵ ].The Shutdown screen appears.ShutdownShutdown

Maintaining IS-IIIAccessing Voice System AdministrationThe Voice System Administration option appears if you have AUDIX Voice Powerinstalled. Choosing

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Voice SystemAdministration and press [ ENTER ↵ ].The Voice System Administration

Appendix A: Master Controller FeaturesAOverviewYour IS-III Master Controller hardware consists of the following components: Master Controller proce

Appendix A: Master Controller FeaturesFigure A-1. The Master Controller II+A-2

Appendix A: Master Controller FeaturesLeft SideFigure A-2. Master Controller II+ Front PanelFigure A-3. Master Controller IIIA-3

Screens2 Accessing IS-III2-12-1.Status Screen2-22-2.Integrated Solution III Main Menu2-52-3.Page 1 of the Help Screen for theIntegrated Solution III M

Appendix A: Master Controller Features3.5" Disk DriveReset ButtonCase LockPower LampTape DrivePower ButtonDisk LampFigure A-4. Master Controller

Appendix A: Master Controller FeaturesMaster Controller ProcessorThe Master Controller II+ is an 80386SX-based processor that is delivered with theUNI

Appendix A: Master Controller FeaturesDrive IndicatorsThe fixed-disk drive access indicator (located inside the door on the left) lights upwhen a fixe

Appendix A: Master Controller FeaturesTo insert the diskette, hold it by the edge and insert it (label side up) into the diskdrive until it clicks and

To load the tape cartridge, orient it with the metal plate down and with the long edgecontaining the write-protect screw to the left. Push the cartrid

Appendix A: Master Controller FeaturesAlt KeyThe keyboard has two [ ALT ] (alternate) keys (right and left). Use the [ ALT ] key inconjunction with th

Appendix A: Master Controller FeaturesIt is important to remember that these keys do not always perform the samefunctions, either within the same appl

Appendix B: Ordering InformationBManualsIn addition to the AT&T lntegrated Solution III for MERLIN LEGEND®Communications System System Manager’s G

Appendix B: Ordering Information AT&T Call Accounting System (CAS) Integrated Solution II Planning Guideand FormsDocument No. 585-247-050AT&am

Appendix C: CAS Alarm NotificationCCAS and HackerTracker AlarmsThe Call Accounting System sends alarms to the printer and, if AUDIX Voice Poweris inst

Screens4-12.4-13.4-14.4-15.4-16.4-17.4-18.4-19.4-20.4-21.4-22.4-23.4-24.4-25.4-26.4-27.4-28.4-29.4-30.4-31.4-32.4-33.4-34.4-35.4-36.4-37.4-38.4-39.4-4

Appendix C: CAS Alarm NotificationThe second column of the form should contain the extensions of the AUDIX VoicePower subscribers who will receive the

Appendix C: CAS Alarm NotificationVoice Mail MessagesThe following voice mail messages are sent by the Call Accounting System andHackerTracker: H

Appendix C: CAS Alarm Notification Major Alarm—95% Inodes Used“This is an urgent warning from the Call Accounting System. Callaccounting has used up m

Appendix C: CAS Alarm NotificationCAS Alarm Notification FormCAS AlarmsAUDIX Voice Power Group Member ExtensionsUse this section of the form to send a

IndexA Daccess log,Date,viewing, 2-7setting, 4-53AUDIX Voice Power, 1-1dial plan,accessing, 3-2reconciling, 1-4, 3-17, 4-49exiting, 3-6Disk Usage Repo

IndexMaster Controller II,Hhardware, A-1MS-DOS floppy diskettes,formatting, 4-19hacker activity, monitoring, 1-9HackerTracker, 1-2, 3-10help,on-line,

IndexSPM, 1-1accessing, 3-15exiting, 3-17overview, 3-15status screen,accessing information, 2-2system manager,responsibilities, 1-3, 4-1tasks, 1-11Sys

viii

Introduction1Overview of Integrated Solution IIIIntegrated Solution III (IS-III) is a menu-driven software application that allows you toadminister an

Introduction Integrated Solution Call Accounting System (optional)With the Call Accounting System (CAS), you can track incoming and outgoingcalls so t

IntroductionSystem Manager’s ResponsibilitiesAs the IS-III System Manager, you are responsible for performing the following tasks: adding passwords in

Introduction During a reboot, the system performs the following tasks:—repairs any minor corruptions automatically, which, if left uncorrected,cou

IntroductionSecurityYour Integrated Solution III system has been carefully designed to be secure. As theSystem Manager, it is your responsibility to p

Copyright © 1995, AT&TAT&T 555-601-010ADDAll Rights ReservedPrinted in U.S.A.March 1995NoticeEvery effort was made to ensure that the informat

Introduction Subscriber PasswordsMake sure that subscribers understand the importance of password security to theirmailboxes and implement the follo

Introduction Create a system administration policy concerning employee turnover to ensurethat subscriber mailboxes are removed promptly from the syst

IntroductionBackupBack up all system data regularly to ensure a timely recovery, should it be required.Implement a regular offsite backup policy so th

IntroductionTo enhance security for the outcalling feature, you can turn off outcalling on a per-subscriber basis via the Subscriber Administration sc

IntroductionUsing this GuideAt the time you are ready to use this guide, your IS-III system will already have beeninstalled and initialized by AT&

IntroductionRefer to the following table for a list of the tasks contained in this guide and thechapter number where you will find these tasks.TOPICTA

IntroductionConventions Used in this GuideThe following conventions are used in this guide: Commands and text you should type appear in this style

Accessing IS-III2OverviewThis chapter provides the procedures that you will use to access IS-III. To administeran IS-III application or perform any on

Accessing IS-IIIStatus ScreenAvailable Disk Space: 94 Megabyte Disk, 58 AvailableConnection to Switch: LINK UPDatabase Reconciliation last run on: 06/

Accessing IS-IIIapproximately 2 KB of memory on the hard disk of the MasterController. For example, if your system stores approximately 90 minutes(tha

Update toIntegrated Solution IIISystem Manager’s Guidefor MERLIN LEGEND®Communications SystemTo diminish the risk of toll fraud occurrences, the Trans

Accessing IS-IIIIf you do not have enough disk space available, perform the followingsteps:— instruct users to delete old voice messages and fax messa

Accessing IS-IIIIntegrated Solution III>AUDIX Voice Power/FAX Attendant (AVP/FA)Call Accounting System (CAS)Extension DirectorySystem Programming &

Accessing IS-IIIUsing On-Line HelpFor most of the IS-III menus and screens, the system provides an on-line helpscreen. Whenever the system provides [

Accessing IS-IIIHelp on ISaccess the application by hitting <Enter> when the cursoris next to the application entry.User Maintenance: Another me

Accessing IS-IIIAccess Log06/02/92 10:34 fred06/02/92 10:45 bill06/02/92 11:21 steve06/02/92 11:53 bill06/02/92 13:02 sue06/02/92 13:25 sue06/02/92 14

Accessing IS-IIILogging Out of IS-IIIWhen you have completed your tasks on IS-III, you must log out of the system.Logging out prevents unauthorized us

Accessing IS-IIIConfirm ExitYou are about to exit MERLIN LEGEND Integrated Solution III.Strike CONT to exit or CANCEL to cancel the exit.Strike CONT t

Accessing IS-III Applications3OverviewThis chapter provides the procedures you will use to access the IS-III applicationsinstalled on your system. Usi

Accessing IS-III ApplicationsAccessing AUDIX Voice PowerAUDIX Voice Power (AVP) is a software application that provides business-oriented,computerized

Accessing IS-III Applications Automated Attendant ServiceThe Automated Attendant directs callers through a series of menu selectionsto reach a desir

AT&T 555-601-010Issue 2September, 1993AT&TIntegrated Solution IIIFor MERLIN LEGEND® Communications SystemSystem Manager’s Guide

Accessing IS-III ApplicationsTo access AUDIX Voice Power, perform the following steps:1.Log into the system and access the Integrated Solution III Mai

Accessing IS-III Applications2.At the Integrated Solution III Main Menu, move the cursor to AUDIX VoicePower/FAX Attendant (AVP/FA) and press [ ENTER

Accessing IS-III ApplicationsNOTE:If FAX Attendant is not present, the AUDIX Voice Power Menu appears.AUDIX Voice Power>Automated Attendant Adminis

Accessing IS-III ApplicationsAccessing FAX AttendantAT&T FAX Attendant is a software application that enhances the capabilities of allfax machines

Accessing IS-III ApplicationsTo access FAX Attendant, perform the following steps:1.Log into the system and access the Integrated Solution III Main Me

Accessing IS-III Applications2.At the Integrated Solution III Main Menu, move the cursor to AUDIX VoicePower/FAX Attendant (AVP/FA) and press [ ENTER

Accessing IS-III ApplicationsAccessing Call Accounting SystemCall Accounting System (CAS) is a software application that allows you to administertelep

Accessing IS-III ApplicationsNOTE:Before you administer any changes to CAS, be sure you have synchronizedthe time and date settings for IS-III and the

Accessing IS-III Applications2.At the Integrated Solution III Main Menu, move the cursor to CallAccounting System (CAS) and press [ ENTER ↵ ].A Call A

Accessing IS-III ApplicationsAccessing Integrated AdministrationIntegrated Administration provides an easy-to-use interface that allows both switchsys

Copyright © 1993 AT&TAll Rights ReservedPrinted in the USA555-601-010Issue 2September, 1993NOTICE:While reasonable effort was made to ensure that

Accessing IS-III Applications2.At the Integrated Solution III Main Menu, move the cursor to ExtensionDirectory and press [ ENTER ↵ ].The Extension Dir

Accessing IS-III ApplicationsAccessing System Programming& Maintenance UtilitySystem Programming & Maintenance Utility (SPM) emulates a system

Accessing IS-III ApplicationsTo access System Programming & Maintenance Utility (SPM), perform the followingsteps:1.Log into the system and access

2.At the Integrated Solution III Main Menu, move the cursor to SystemProgramming & Maintenance Utility (SPM) and press [ ENTER ↵ ].The System Prog

Maintaining IS-III4OverviewThis section provides the procedures that you will use to maintain IS-III on a regularbasis. These procedures include:

Maintaining IS-III Reconciling the dial planYou can run an immediate reconciliation program between the MERLINLEGEND Communications System’s dial p

Maintaining IS-IIIBacking Up the SystemThe information saved during a backup can be used to restore IS-III in the unlikelyevent of a catastrophic fail

Maintaining IS-IIITo back up the system, perform the following steps:1.Log in and access the Integrated Solution III Main Menu.The Integrated Solution

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Backup Files andpress [ ENTER ↵ ].The Backup Files Menu appears.Backup Files>A

ORDERING INFORMATIONTo order copies of this manual:Contact:Your AT&T Account Team or your AT&T Authorized Dealer.orCall:AT&T at 1-800-432-

Maintaining IS-III Backing Up Administrative Files to DiskettesWhen you back up administrative files to diskette, the system stores the followingfiles

Maintaining IS-III3.4.5.Insert a diskette and then press [ ENTER ↵ ].The system displays the following message:Formatting diskette - do not removeAfte

Maintaining IS-III6.7.8.9.10.11.Press [ ENTER ↵ ]. The system calculates the number of diskettes needed to dothe Voice System backup.The system lists

Maintaining IS-IIIBacking Up the Entire System to TapeWhen you back up the entire system to tape, the system stores the following files ontape cartrid

Maintaining IS-III3.Insert the tape you will use to back up the application and system files, andpress [ ENTER ↵ ].The light on the tape drive goes on

Maintaining IS-III8.After the light on the tape drive goes out, remove the tape, write protect it,and then label it “Voice Files.”9.Press [ ENTER ↵ ]

Maintaining IS-IIIBacking Up the Integrated AdministrationFiles to DisketteWhen you back up the Integrated Administration files to diskette, the syste

Maintaining IS-III3.Insert the diskette you will use to back up the administrative files associatedwith the Extension Directory, and press [ ENTER ↵ ]

Maintaining IS-IIIDisplaying the Disk Usage ReportThe Disk Usage Report provides information on the available disk space for systemand voice partition

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Contents1Introduction Overview of Integrated Solution IIISystem Manager’s ResponsibilitiesSecurityPasswordsSubscriber PasswordsAdministrative Passwo

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Maintenance Log andpress [ ENTER ↵ ].The Maintenance Log Menu appears.Maintenance

Maintaining IS-III4.At the Maintenance Log Menu, move the cursor to Disk Usage Report andpress [ ENTER ↵ ].The Disk Usage Report appears.Disk Usage Re

Maintaining IS-IIIFormatting MS-DOS Floppy DiskettesThrough IS-III, you can format 1.44 MB (high density) and 720 KB (double density)MS-DOS floppy dis

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Maintenance Log andpress [ ENTER ↵ ].The Maintenance Log Menu appears.Maintenance

Maintaining IS-III4.At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppyand press [ ENTER ↵ ].The Format MS-DOS Floppy Menu appears.Fo

Maintaining IS-III5.Move the cursor to Format 1.44 MB MS-DOS Floppy Disk and press[ ENTER ↵ ].The Format 1.44 MB MS-DOS Floppy Diskette screen appears

Maintaining IS-III6.Insert the blank diskette and press [ F3 ] (CONT).The system displays the following message:Formatting of 1.44 MB diskette in prog

Maintaining IS-IIIFormatting a 720 KB Floppy DisketteTo format a 720 KB (double density) MS-DOS floppy diskette, perform the followingsteps:1.Log in a

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Contents3Accessing IS-III Applications3-1 Overview3-1Accessing AUDIX Voice Power3-2Accessing FAX Attendant3-7Accessing Call Accounting System3-10

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Maintenance Log andpress [ ENTER ↵ ].The Maintenance Log Menu appears.Maintenance

Maintaining IS-III4.At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppyand press [ ENTER ↵ ].The Format MS-DOS Floppy Menu appears.Fo

Maintaining IS-III5.Move the cursor to Format 720 KB MS-DOS Floppy Disk and press[ ENTER ↵ ].The Format 720 KB MS-DOS Floppy Diskette screen appears.

Maintaining IS-III6.Insert the blank diskette and press [ F3 ] (CONT).The system displays the following message:Formatting of 720 KB diskette in progr

Maintaining IS-IIIAdding or Changing PasswordsIf you wish to limit access to IS-III applications and the IS-III user Iogin (is), you mayadd or change

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, select Password Protection and press[ ENTER ↵ ].The Password Protection Menu appears showing all ins

Maintaining IS-III4.At the Password Protection Menu, move the cursor to the item you want, andthen press [ ENTER ↵ ].The Change/Add Password screen ap

Maintaining IS-III5.At the Change/Add Password screen, press [ ENTER ↵ ].— If a password exists and you are changing it, the system displays thefollow

Maintaining IS-IIICAS and HackerTracker AlarmsThe Call Accounting System sends alarms to the printer and, if AUDIX Voice Poweris installed, also sends

Contents Shutting Down the System4-58Accessing Voice System Administration4-61AAppendix A: Master Controller Features OverviewMaster Controller P

Maintaining IS-IIICreating and Changing Group ListsNOTE:To change a group owner extension, skip this section and proceed to “SettingCAS Alarm Notifica

Maintaining IS-IIIAs another example, if you are changing group list ID 123456 and it alreadyhas three extensions (201, 202, and 203), the system says

Maintaining IS-III11.12.13.14.Review the list that you just created or changed by pressing [ * ] [ 1 ].The system announces the first extension in the

Maintaining IS-IIITo configure a new CAS alarm group list or a changed group owner extension,perform the following steps:1.Log in and access the Integ

Maintaining IS-III2.At the Integrated Solution III Main Menu, move the cursor to UserMaintenance and press [ ENTER ↵ ].The User Maintenance Menu appea

Maintaining IS-III3.At the User Maintenance Menu, move the cursor to Maintenance Log andpress [ ENTER ↵ ].The Maintenance Log Menu appears.Maintenance

Maintaining IS-III4.At the Maintenance Log Menu, move the cursor to Administer CAS AlarmLevels and press [ ENTER ↵ ].The CAS Alarm Configuration scree

Maintaining IS-III5.Make sure that the cursor is in the CAS Alarm Level field, and then press[ F2 ] (CHOICES).The CAS Alarm Levels screen appears.CAS

Maintaining IS-III6.Move the cursor to the alarm you want to set from the CAS Alarm NotificationForm and press [ ENTER ↵ ].The CAS Alarm Configuration

Maintaining IS-IIIRestarting thePrinter Scheduler/SpoolerTo restart the printer scheduler/spooler (for example, when it has run out of paper orhas bee