AT&T Merlin Bedienungsanleitung

AT&TMERLIN®PlusCOMMUNICATIONS SYSTEMTraining Manual

UNDERSTANDING RINGING PATTERNSEach type of call you receive produces a different sound:● An internal call (beep).● An outside call (a long ring).● A t

ActionResultTo decrease the volume:Slide the Volume Control leverWhen the phone rings, or whendown (LO) to decrease the volume.you hear a voice throug

Personalizing the Ring for Outside CallsYou can select any one of eight types of rings on your phone. Personalizing thering lets you know that your ph

To change the ring pattern:ActionResultSlide the T/P switch to P. (ThisYou’ll hear a ringing pattern.Test/Program switch allows you toDepending on the

Turning the Ring Off or Delaying the RingWhen your MERLIN Plus phone system was first installed, every phone with anoutside line rang immediately when

To change the line ringing (OFF/ON/DELAYED):ActionResultSlide the T/P switch to P.You’ll hear the ringing pattern. thered line light(s) come on and th

Basic Telephone FeaturesWith your MERLIN Plus system, basic telephone features are very easy to use.Your MERLIN Plus system has features that improve

PLACING AN OUTSIDE CALLWhen you lift the handset to place an outside call, the MERLIN Plus systemautomatically selects a free line for the call. You c

PLACING AN INTERNAL CALLWhen you want to call someone within the office, begin by touching the Intercombutton.On5-ButtonPhonesOn 10And34-DeluxePhonesI

To place an internal call:ActionResultTouch the Intercom button.The red light next to the Intercom(If the green light next to thebutton comes on.Inter

©1986 AT&TAll Rights ReservedPrinted in USAIssue 1December 1986NOTICEThe information in this document is subject to change without notice. AT&

ANSWERING A CALLAnswering a phone call, whether an internal or outside call, is easy—you lift thehandset.If you are busy on one call and receive anoth

JOINING ANOTHER CALL (BRIDGING)If you share an outside line with another person, you can join in a conversation bytouching the line button and picking

WAITING FOR A PARTICULAR LINE (LINE REQUEST)If you want to use a particular outside line and someone else is using it, you caninstruct the system to a

PLACING A CALL WITHOUT LIFTING THE HANDSET (ON-HOOK DIALING)Many people prefer not to lift the handset until their call has been answered. Forexample,

To place a call without lifting the handset:ActionResult1.2.3.4.Touch the Speaker button that isYou’ll hear a dial tone through thelocated below the d

LISTENING WITHOUT LIFTING THE HANDSETVarious kinds of information services are available as recorded messages: stockmarket reports, sports, medical/sc

SHARING A CONVERSATION WITH OTHERS IN THE SAME ROOM (GROUPLISTENING)You may want another person who is in your office to listen to a phone con-versati

PUTTING A CALL ON HOLDDuring the course of a conversation, you may have to interrupt the call to answeranother call, answer a co-worker’s question, or

To put a call on hold:ActionResult1.2.Touch the Hold button, locatedThe green light next to the line youabove the dial pad on the right are on begins

MONITORING A CALL WHEN YOU’RE ON HOLDIf someone puts you on hold, and you want to continue your work while you wait,you can hang up and listen on the

ContentsWelcomeGetting StartedUsing the Training ManualOther Training Aidsiiiiiiiii1233Your Merlin Plus PhoneUnderstanding Telephone LinesUnderstandin

ENDING A CALL AND BEGINNING ANOTHER WITHOUT HANGING UP(RECALL)Touching Recall is a convenient way to end a call and make another withouthanging up. Re

To end/begin a call (or to use a switchhook flash):ActionResult1. Touch the Recall button below theIf Recall was used to finish a call,dial pad.the ca

TRANSFERRING A CALLTransferring enables a caller to speak to several people in a company with onephone call. For example, if a sales representative ca

To transfer a call directly:ActionResultTouch the Transfer button aboveThis puts the call on hold. Thethe dial pad. Then, dial thegreen light flashes

To screen a call before you transfer it:ActionResultTouch Hold.The call is put on hold.Touch Intercom and dial theThe green Intercom light comes onInt

TEMPORARILY TURNING OFF THE SPEAKER (VOICE ANNOUNCEMENTDISABLE)The Speaker is a valuable tool that enables you to listen to an announcement, aconversa

CONDUCTING A CONFERENCE CALLA conference call enables you to speak with two outside callers at the same time.For example, if you are talking with a gr

ILLUSTRATION 11: CONFERENCE BUTTONTo setup a conference call:ActionResultConferenceIs Located InThe Same PlaceOn All Phones1.2.3.4.Advise the first pe

To bridge into the conference call (to include one or two internal people),each internal person should:ActionResult1.2.Lift the handset.Each internal

Dropping a Call from a ConferenceOnce you’ve touched Conference, you’ve begun a conference call. If the line youwant to add to the conference is busy

WelcomeWelcome to the “magic” of the AT&T MERLIN Plus Communications System. Yournew MERLIN Plus system will give you the “power” of efficient com

To drop a call from a conference:ActionResult1.2.Touch the Drop button, above thedial pad.Touch the line of the call you wantThe call is dropped from

RECEIVING A MESSAGE WAITING NOTICEIf you were away from your desk when a call came in for you, the Attendant took amessage for you. As a reminder s/he

Programmable FeaturesProgrammable features allow you to customize your MERLIN Plus system accord-ing to your specific needs. A programmable feature is

AUTO DIAL AND SPEED DIAL NUMBERSSetting up and using programmed phone numbers have two key benefits:You can quickly dial a number you frequently use.

Outside Auto Dial NumberIf you have a 10-, 34-, or 34-button Deluxe phone, you can program an outsidephone number in a programmable button. For exampl

To use an Outside Auto Dial Button:ActionResult1.2.Touch the button that has theThe system turns on the Speakernumber you want to dial.and dials the n

Personal Speed DialIf your phone has few programmable buttons, you can store frequently dialednumbers as 3-character Personal Speed Dial codes. Exampl

To use a Personal Speed Dial Number:ActionResult1.2.3.Touch the 3-character code thatThe system turns on the Speakercontains the number you want toand

Intercom Auto DialAlthough you can dial an intercom number by pressing Intercom and then touchingthe 2-digit intercom number, you may want to program

To use an Intercom Auto Dial Number:ActionResult1.2.Touch the Intercom Auto DialThe Speaker goes on and youbutton.hear a beep.When you hear the person

Getting StartedThis training manual introduces you to the MERLIN Plus features and leads youthrough the steps involved in the use of each feature. Tak

System Speed DialWhen your MERLIN Plus system was first installed, the Attendant may have pro-grammed System Speed Dial numbers that many people in th

To program a system speed dial number in a programmable button:ActionResultLabel the button you want toprogram.Copy CenterSlide the T/P switch to P.Yo

To use a system speed dial number:ActionResult1.2.Touch the 3-character code thatThe system turns on the Speakercontains the System Speed Dialand dial

Special Characters with Auto Dial and Speed DialYou can program the following special instructions in an outside Auto Dial button orSpeed Dial Number:

Manually Signaling a Co-workerManually signaling enables you to “buzz” a co-worker at any time—even while youare on the phone with someone else. The b

Returning to a Call (Hold Retrieve)If you have a 5-button phone that has no line assignments, you still can have anoutside call transferred to your ph

Using Account NumbersYour company may use account numbers to identify departments, projects, orclients to whom calls should be charged.There are two k

To program an account number button:ActionResultLabel a button“Account Number Entry,” aspecific account number, or aspecific System Speed DialAccount

To use an account number button:If you have an available programmable button and your company is printingphone records,Program an Account Number butto

PICKING UP ANOTHER’S CALL AT YOUR PHONE (CALL PICKUP)The Call Pickup feature allows you to answer another ringing phone from yourphone. For example, i

USING THE TRAINING MANUALThis training manual is designed to help you teach yourself. As you work with thetraining manual, you’ll notice that the feat

To use call pickup:ActionResult1.2.3.Lift the handset.The red and green lights for thefirst available outside line come on.Touch the “Call Pickup” but

RING OPTION OVERRIDEYou can set your phone so it:● Rings for all outside calls.● Rings for no outside calls (no ring).● Or, has a delayed ring.If you’

DO NOT DISTURBThe Do Not Disturb feature enable you to “turn off” your telephone ring temporarilyso you can work without phone interruptions. While yo

To use the do not disturb button:●●●ActionResultTouch the Do Not Disturb button.The green light next to Do NotDisturb comes on.An internal caller wil

PRIVACYThe Privacy feature prevents anyone who shares the same line from joining in onyour calls. For example, Privacy is particularly useful if you m

REDIALINGWhen you place outside calls, the number you dialed may be busy or unanswered.If the call is important to you, you will continue to dial the

Redialing the Last Number You Called (Last Number Redial)The Last Number Redial feature allows you to redial the number you most recentlydialed. For e

To use the last number redial feature:ActionResult1. Before you hang up from the call,touch the Last Number button.Or, touch #24.2. When you’re ready

Saving a Number to Redial (Saved Number Redial)The Saved Number Redial feature enables you to save any phone number that youdial so that you can autom

To use the saved number redial feature:ActionResult1.2.Touch the Save Number buttonThe system saves the number.before hanging up.Or, touch #23 before

Your Merlin Plus PhoneILLUSTRATION 1: MERLIN PLUS PHONESYour MERLIN Plus phone looks like one of these shown in Illustration 1. Eachphone has:●●●●●●●●

ENABLING TOUCH-TONEAlthough your MERLIN Plus system uses phones with Touch-Tone dial pads, yourcompany may have rotary phone lines. You can change to

AUTOMATICALLY ANSWERING INTERCOM CALLS(AUTO ANSWER-INTERCOM)If your phone has the optional Hands-Free unit, you can program a button to turnon the uni

To program an auto answer-Intercom button:ActionResult1. Label a lighted button“Auto Answer-lnt”.Auto Answer-Int2. Slide the T/P switch to P. You’ll h

AUTOMATICALLY ANSWERING ALL CALLS (AUTO ANSWER-ALL)If your phone has a modem, an answering machine, or a Hands-Free unit con-nected to it, you can pro

To use auto answer-all:ActionResultTouch the Auto Answer-AllIf the button has lights, the greenbutton.light will come on.The external unit is turned o

PAGING A GROUP THROUGH THE INTERCOM (GROUP PAGE)You can page several co-workers at one time through the Speaker. For example, ifa project leader wants

To program a group page button:ActionResult1. Label a button:“Page All,”“Page Group 1,”or “Page Group 2”.Page AllPage Grp 1Page Grp 22. Slide the T/P

To page a group:ActionResult1. Touch the appropriate Group PageYou’ll hear a beep in the Speakerbutton.and the Intercom and Speakerlights come on.2. L

PAGING THROUGH THE LOUDSPEAKER (LOUDSPEAKER PAGE)The Loudspeaker Page feature enables you to make an announcement over yourcompany’s existing loudspea

UNDERSTANDING TELEPHONE LINESYour System Administrator should have told you which phone lines you can accessfrom your phone and what kind of lines the

999-505-144

UNDERSTANDING INTERCOM LINESEach phone in the system is assigned a 2-digit Intercom Number. An IntercomNumber is what you use to call someone within t