PARTNER® Advanced Communications SystemQuick Reference Guide518-456-804Comcode 700313604Issue 6July 2004
1 Getting Acquainted10 System ComponentsQuick Reference GuideSystem ComponentsSystem ComponentsDescriptionProcessor Module Provides the software inte
100System Flow Chart—SystemSystem Date Dial # 1 0 1Dial the date (MMDDYY) System Time Dial # 1 0 3Dial the time (HHMM-24 hr. military time) Number
101System Flow Chart—System (Continued)Hold Reminder Tone Dial # 1 2 7Dial 0=Not Active1=10 seconds2=20 seconds3=30 seconds4=45 seconds5=60 seconds 6
102System Flow Chart—System Speed Dial NumbersSystem Flow Chart—LinesDial Mode Dial # 2 0 1Dial a system line numberDial 1=Touch-Tone 2=RotaryPress n
103System Flow Chart—ExtensionsLine Assignment Dial # 3 0 1Dial a system extension # To remove all existing line assignments, press r before selectin
104System Flow Chart—Extensions (Continued)Pool Extension Assignment Dial # 3 1 4Dial a system extension # to remove existing pool assignments, press
105System Flow Chart—Dialing Restrictions and PermissionsOutgoing Call Restriction Dial # 4 0 1Dial a system extension #Dial 1=No Restriction 2=Insid
106System Flow Chart—GroupsPickup Group Extension Dial # 5 0 1Dial a group # (1–4)Dial an extension # (10–57)Dial 1=Assigned to group2=Not Assigned t
107System Flow Chart—Auxiliary EquipmentFax Machine Extensions Dial # 6 0 1Dial a system extension # Dial 1=Assigned2=Not Assigned Press n to progra
108System Flow Chart—Auxiliary Equipment (Continued)Remote Administration Password Dial # 7 3 0No Password (8 dashes display)Active password (up to 8
109Centralized Telephone Programming Flow Chart—How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first:P
1 Getting Acquainted System Components 11Quick Reference GuideAuxiliary EquipmentThe following table provides a list of other equipment that is avai
110Centralized Telephone Programming Flow ChartAutomatic Line Selection Press * *Press the line/pool/intercom buttons in the desired orderPress * *Ke
111Centralized Telephone Programming Flow Chart—Continued Do Not Disturb Press a programmable button with lightsPress f 0 1 Direct Line Pickup— Idle
112Extension Telephone Programming Flow Chart—How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first:To Pr
113Extension Telephone Programming Flow ChartExtension Name Display Press i Enter the character codes for the name(See table “Valid Character Entries
114Extension Telephone Programming Flow Chart—Continued Do Not Disturb Press a programmable button with lightsPress f 0 1 Direct Line Pickup— Idle Li
115Extension Telephone Programming Flow Chart—Continued Touch-Tone Enable Press a programmable button Press f 0 8 VMS Cover Press a programmable butt
116
1 Getting Acquainted12 System ComponentsQuick Reference Guide
Overview 132 Installing Your SystemOverviewThis chapter explains how to install the PARTNER Advanced Communications System (ACS) Release 7.0.The inst
2 Installing Your System14 Evaluating the EnvironmentQuick Reference GuideEvaluating the EnvironmentBefore you begin the physical installation of the
2 Installing Your System Installing the Control Unit 15Quick Reference GuideFollow these steps to wall-mount the module(s):1 Using the enclosed temp
2 Installing Your System16 Installing the Control UnitQuick Reference GuideWall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier with
2 Installing Your System Installing the Control Unit 17Quick Reference GuideCAUTION:Do not force the module. Use the carrier shelf as a reference an
2 Installing Your System18 Installing the Control UnitQuick Reference GuideLabeling JacksAfter you have mounted the control unit on the wall, you mus
2 Installing Your System Installing the Control Unit 19Quick Reference GuideGrounding the SystemYou ground the system by running a solid copper wire
NoticeEvery effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is sub
2 Installing Your System20 Installing the Control UnitQuick Reference Guide4 Insert two new AAA-size standard alkaline batteries into the metal batte
2 Installing Your System Installing the Control Unit 21Quick Reference GuideInitializing the SystemBefore you initialize the system, you may insert
2 Installing Your System22 Installing the Control UnitQuick Reference GuideChecking the LEDsAfter you power up your system, check the green lights on
2 Installing Your System Connecting Lines and Extensions 23Quick Reference GuideConnecting Lines and ExtensionsIf the PARTNER system has a T1 module
2 Installing Your System24 Connecting Lines and ExtensionsQuick Reference Guide3 Route each cord through the wire manager on the front of the module.
2 Installing Your System Connecting the Loudspeaker Paging System 25Quick Reference GuideConnecting the Loudspeaker Paging SystemPerform the steps i
2 Installing Your System26 Connecting the Loudspeaker Paging SystemQuick Reference Guide2 Route the cord through the processor module’s wire manager.
2 Installing Your System Installing the Cover 27Quick Reference GuideInstalling the CoverIf you have a 5-slot carrier, it is important to install th
2 Installing Your System28 Connecting Auxiliary EquipmentQuick Reference GuideConnecting Auxiliary EquipmentYou can connect many types of telecommuni
Overview 293 Setting Up Your SystemOverviewThis chapter explains the basics of programming and the programming of features involved in the setup of t
Ordering InformationFor additional documents, refer to the PARTNER Customer Support Document.Customer SupportIf you need assistance when programming o
3 Setting Up Your System30 System Programming BasicsQuick Reference GuideSystem Programming BasicsAfter the control unit is installed, you set up the
3 Setting Up Your System System Programming Basics 31Quick Reference GuideEndeavor telephones are supported in PARTNER ACS Release 7.0 when an Endea
3 Setting Up Your System32 System Programming BasicsQuick Reference GuideProgramming Overlays To do System Programming, you place a Programming Overl
3 Setting Up Your System System Programming Basics 33Quick Reference GuideButton LocationsWhen you program from a PARTNER telephone at extension 10
3 Setting Up Your System34 System Programming BasicsQuick Reference GuideButton Locations on PARTNER TelephonesIntercom IntercomExt.MessageABCDMNOPQR
3 Setting Up Your System System Programming Basics 35Quick Reference GuideProgramming Mode When you are ready to program a system or telephone featu
3 Setting Up Your System36 System Programming BasicsQuick Reference GuideUsing Centralized Telephone ProgrammingUse Centralized Telephone Programming
3 Setting Up Your System Setting the Date and Time 37Quick Reference GuideSetting the Date and TimeAfter supplying power to the control unit, use th
3 Setting Up Your System38 Administering the Loudspeaker Paging SystemQuick Reference Guide3 Select another procedure, or exit programming mode.Autom
3 Setting Up Your System Assigning Lines 39Quick Reference GuideAssigning LinesUse the feature Number of Lines (#104) to determine in Key mode the n
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.DO NOT block or cover the ventilation slots or openings; they prevent the
3 Setting Up Your System40 Customizing ExtensionsQuick Reference GuideCustomizing Extensions Use the following features to customize an extension:• C
3 Setting Up Your System Customizing Extensions 41Quick Reference Guide• Call Waiting (#316), to identify tip/ring telephone extensions that can rec
3 Setting Up Your System42 Changing Settings to Support PBX or Centrex ServicesQuick Reference GuideChanging Settings to Support PBX or Centrex Servi
3 Setting Up Your System Emergency Phone Number List (#406) 43Quick Reference GuidePBX or Centrex system and PARTNER system restrictions apply. Howe
3 Setting Up Your System44 Voice Messaging SystemsQuick Reference Guide5 Do one of the following:• To enter other telephone numbers, press n to selec
3 Setting Up Your System Voice Messaging Systems 45Quick Reference GuideProgramming for Voice Messaging SystemsPARTNER Messaging requires programmin
3 Setting Up Your System46 Voice Messaging SystemsQuick Reference Guide• If Automated Attendant Service will be used at night, make sure a Night Serv
Overview 474 Programming SystemFeaturesOverviewThis chapter describes the programming of a few of the most commonly used system-wide features:• Syste
4 Programming System Features48 Dialing Restrictions and PermissionsQuick Reference GuideTo program System Speed Dial numbers:1 Press f00 at extensio
4 Programming System Features Dialing Restrictions and Permissions 49Quick Reference GuideSECURITY ALERT:While procedures that restrict dialing are
ContentsTable of Contents 51 Getting AcquaintedWelcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Programming System Features50 Dialing Restrictions and PermissionsQuick Reference Guide6 Do one of the following:• To change the telephone number y
4 Programming System Features Dialing Restrictions and Permissions 51Quick Reference GuideDisallowed Phone Number Lists (#404)Use this feature to sp
4 Programming System Features52 Dialing Restrictions and PermissionsQuick Reference GuideDisallowed List Assignments (#405)Use this feature to assign
4 Programming System Features Dialing Restrictions and Permissions 53Quick Reference GuideThis procedure is the most extreme way to restrict dialing
4 Programming System Features54 Dialing Restrictions and PermissionsQuick Reference GuideOutgoing Call Restriction (#401) Use this feature to specify
4 Programming System Features Groups of Extensions 55Quick Reference GuideGroups of ExtensionsPlacing extensions into groups allows users to help ea
4 Programming System Features56 Groups of ExtensionsQuick Reference Guide
Overview 575 Programming TelephoneFeaturesOverviewAs the System Administrator, you should program telephones at individual extensions with certain fe
5 Programming Telephone Features58 Automatic Line SelectionQuick Reference GuideAutomatic Line SelectionThis feature determines the line or pool a us
5 Programming Telephone Features Extension Name Display 59Quick Reference Guide4 Press the line, pool, or i buttons in the desired order. The valid
6 Table of ContentsTable of Contents Quick Reference Guide5 Programming Telephone FeaturesOverview . . . . . . . . . . . . . . . . . . . . . . . . . .
5 Programming Telephone Features60 Extension Name DisplayQuick Reference GuideTo assign a name to an extension:1 Press f00ssc at extension 10 or 11.2
5 Programming Telephone Features Line Ringing 61Quick Reference GuideLine Ringing This feature determines how each outside line or pool assigned to
5 Programming Telephone Features62 Line RingingQuick Reference Guide
Overview 636 Maintaining Your SystemOverviewOnce you have set up your system, you will need to maintain it. For example, changes in your business may
6 Maintaining Your System64 Backup and RestoreQuick Reference GuideBackup and RestoreYou should back up the system programming periodically especiall
6 Maintaining Your System Backup and Restore 65Quick Reference GuideBackup Programming—Automatic (#123)Use this feature to set up the automatic back
6 Maintaining Your System66 Backup and RestoreQuick Reference GuideBackup Programming—Manual (#124)Use this feature to manually back up all the progr
6 Maintaining Your System Backup and Restore 67Quick Reference GuideRestore Programming (#125) Use this feature to reinstate your system and telepho
6 Maintaining Your System68 Backup and RestoreQuick Reference Guide4 Press e to start the restore.If the system detects an error before beginning the
6 Maintaining Your System Battery Replacement 69Quick Reference GuideBattery ReplacementThe processor module uses two user-replaceable AAA alkaline
Welcome 71 Getting AcquaintedWelcomeThis quick reference is designed to help you program the PARTNER® Advanced Communications System (ACS) Release 7.
6 Maintaining Your System70 Using a PC CardQuick Reference GuideUsing a PC CardFollow these steps to upgrade your system’s software with a PC card:CA
6 Maintaining Your System Using a PC Card 71Quick Reference Guide5 Power up the system:a Reconnect the power cord.CAUTION:The power cord should hang
6 Maintaining Your System72 Using a PC CardQuick Reference Guide7 Do not remove the PC card. The card automatically converts to a backup/restore and
6 Maintaining Your System Upgrading 1600 DSL and 012E Module Firmware 73Quick Reference GuideUpgrading 1600 DSL and 012E Module FirmwarePARTNER ACS
6 Maintaining Your System74 Upgrading T1 Module FirmwareQuick Reference GuideUpgrading T1 Module FirmwarePARTNER ACS Release 7.0 provides a firmware
6 Maintaining Your System Adding New Modules 75Quick Reference GuideAdding New ModulesAdding new modules to an existing 5-slot carrier is very simil
6 Maintaining Your System76 Adding New ModulesQuick Reference Guide5 Before you insert the new module, make sure that the T1 module (if used) or 1600
6 Maintaining Your System Replacing Modules 77Quick Reference Guide12 Perform the following steps to replace the cover:a Position the carrier cover
6 Maintaining Your System78 Replacing ModulesQuick Reference Guide4 For a 2-slot carrier configuration, do the following:a Remove the long screw at t
6 Maintaining Your System Replacing Modules 79Quick Reference GuideReplacing Modules in a 5-Slot CarrierReplacing a module in a 5-slot carrier invol
1 Getting Acquainted8 System OverviewQuick Reference GuideUsing these lines and extensions, you can add various devices and telephones to configure y
6 Maintaining Your System80 Replacing ModulesQuick Reference Guide7 If you are replacing a module with one of a different type, make sure that the T1
6 Maintaining Your System Replacing Modules 81Quick Reference Guide10 Reconnect the power cord.CAUTION:The power cord should hang straight down from
6 Maintaining Your System82 Changing System SettingsQuick Reference GuideChanging System SettingsIf you are upgrading PARTNER ACS Release 7.0 to a ne
6 Maintaining Your System Adding Lines, Pools, and Extensions 83Quick Reference GuideAdding Lines, Pools, and ExtensionsAs your business grows or ch
6 Maintaining Your System84 Adding Lines, Pools, and ExtensionsQuick Reference Guide• The system automatically assigns the new line as the last line
6 Maintaining Your System Adding Lines, Pools, and Extensions 85Quick Reference GuideAdding New PoolsYou can create new pools if your system is oper
6 Maintaining Your System86 Adding Lines, Pools, and ExtensionsQuick Reference Guide
Overview 877 If Something Doesn’t WorkOverviewThis chapter gives you some tips for fixing common problems fast.Your Release NumberThe software versio
7 If Something Doesn’t Work88 Clearing a Backup-Failure AlarmQuick Reference GuideClearing a Backup-Failure AlarmIf you use Backup Programming—Automa
7 If Something Doesn’t Work 012E Module Power Management 89Quick Reference Guide012E Module Power ManagementThe power supply used in the 012E module
1 Getting Acquainted System Capacity 9Quick Reference GuideSystem CapacityThe PARTNER ACS release you have, the carrier you use, and the combination
7 If Something Doesn’t Work90 Telephone ProblemsQuick Reference GuideTelephone ProblemsTelephone ProblemsProblem... Check this...Telephone doesn’t ri
7 If Something Doesn’t Work Telephone Problems 91Quick Reference GuideIntercom Autodialer doesn’t workIs the telephone cord plugged into the right j
7 If Something Doesn’t Work92 Calling ProblemsQuick Reference GuideCalling ProblemsCalling ProblemsProblem... Check this...Can’t make outside callsIs
7 If Something Doesn’t Work Calling Problems 93Quick Reference GuideCalls are answered automaticallyIf Automatic System Answer and/or Direct Extensi
7 If Something Doesn’t Work94 System ProblemsQuick Reference GuideSystem ProblemsSystem ProblemsProblem... Check this...Call rings continuously, but
7 If Something Doesn’t Work T1 Module Problems 95Quick Reference GuideT1 Module ProblemsRefer to the PARTNER ACS R7.0 PC Administration online help.
7 If Something Doesn’t Work96 1600 DSL Module ProblemsQuick Reference Guide1600 DSL Module Problems1600 DSL Module ProblemsProblem... Check this...Th
7 If Something Doesn’t Work Tip/Ring Device Problems 97Quick Reference GuideTip/Ring Device ProblemsTip/Ring Device ProblemsProblem... Check this...
7 If Something Doesn’t Work98 Tip/Ring Device ProblemsQuick Reference Guide
99System Programming Flow Chart—How to Use8 System Programming Flow ChartsTo use the following sets of Flow Charts, follow these instructions first:P
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