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Telephone Features
34
Telephone Features
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Intercom — Dial
Allows multi-appearance telephone users to easily call others within an administered
group. The calling user lifts the handset, presses the Dial Intercom button, and dials the
one- or two-digit code assigned to the desired party. The called user’s telephone rings,
and intercom lamp, if provided, flashes. With this feature, a group of users who frequently
call each other can do so by pressing one button and dialing a one- or two- digit code
instead of dialing an extension number.
Manual Signaling
Allows one user to signal another user. The receiving user hears a two-second ring. The
signal is sent each time the button is pressed by the signaling user. The meaning of the
signal is prearranged between the sender and the receiver. Manual Signaling is denied if
the receiving telephone is already ringing from an incoming call.
Group Listen
Simultaneously activates your speakerphone in listen only mode and your handset or
headset in listen and speak mode. This allows you to serve as spokesperson for a group.
You can participate in a conversation while everyone else in the room is listening to what
is said.
Whisper Page
Allows an assistant or colleague to bridge onto your telephone conversation and give you
a message without being heard by the other party or parties you are talking to. Whisper
Page works only on certain types of telephones.
Loudspeaker Paging Access
Provides attendants and telephone users dial access to voice paging equipment. As
many as nine paging zones can be provided by the system and one zone can be provided
that activates all zones at the same time. (A zone is the location of the loudspeakers —
for example, conference rooms, warehouses, or storerooms.) A user can activate this
feature by dialing the trunk access code of the desired paging zone, or the access codes
can be entered into Abbreviated Dialing Lists. Once you have activated this feature, you
can simply speak into the handset to make the announcement.
Deluxe Loudspeaker Paging Access (called Deluxe Paging) provides attendants and
telephone users with integrated access to voice-paging equipment and Call Park
capabilities. When you activate Deluxe Paging, the call is automatically parked. The
parked call returns to the parking user with distinctive alerting when the time-out interval
expires.
233002_1.book Page 34 Monday, February 21, 2000 8:28 AM
- DEFINITY 1
- Table 1. Means of Connection 3
- ■ Low Voltage (73/23/EEC) 4
- How to get help 5
- How to order more copies 5
- Contents 6
- 2 — Telephone Features 15 7
- 5 — Hospitality Features 61 9
- 555-233-002 10
- April 2000 10
- 7 — Call Center Features 91 13
- 9 — Adjunct Systems 117 15
- Index 125 15
- About This Book 17
- Conventions Used in This Book 18
- Trademarks and Service Marks 18
- How Can I Order Other Books? 19
- This Book? 20
- 1 —System Overview 21
- Processor Port Network (PPN) 22
- Expansion Port Network (EPN) 22
- Center Stage Switch (CSS) 22
- Carriers and Cabinets 23
- Single-Carrier Cabinets 24
- Multi-Carrier Cabinets 25
- Hardware 26
- Survivable Remote EPN (SREPN) 28
- Public Telephone Network 29
- Private Telephone Networks 29
- TCP/IP Networks 30
- ATM Networks 30
- Typical Connections 31
- Public Network Call Priority 33
- World Class Tone Detection 33
- World Class Tone Generation 33
- Administrable Loss Plan 33
- Software 34
- 2 —Telephone Features 35
- IP SoftPhones 36
- Quorum A-28 Conference Bridge 37
- SoundStation EX 38
- Handling Incoming Calls 39
- Telephone Features 40
- Misoperation Handling 41
- Manual Message Waiting 41
- Conference 41
- Call Park 41
- Call Redirection 42
- Call Coverage 43
- Night Service 46
- Telephone 47
- Call Pickup 48
- Station Hunting 48
- Speed/Convenience Calling 49
- Telephone Displays 52
- Group Communication 53
- Intercom — Dial 54
- Manual Signaling 54
- Group Listen 54
- Whisper Page 54
- Loudspeaker Paging Access 54
- Special Ringing 55
- Messaging 56
- Voice Message Retrieval 57
- Demand Print 57
- Telecommuting 58
- Station Self Display 59
- Attendant Console 61
- Call Handling 62
- Attendant Features 63
- Making Calls 64
- Accessing the Attendant 65
- Monitoring Calls 65
- Trunk Group Access 66
- Attendant 66
- Centralized Attendant Service 67
- Attendant with DCS 67
- Inter-PBX Attendant Calls 68
- DCS With Reroute 68
- Enhanced DCS 68
- 4 —Computer-Related Calling 69
- Features 69
- Modem Pooling 70
- Alphanumeric Dialing 71
- Data Call Setup 71
- Data Hot Line 71
- Default Dialing 71
- Data Privacy 71
- Vectors and Stations 72
- Multimedia Call Handling 73
- Multimedia Calling 74
- Interface 76
- IP Solutions 76
- CallVisor ASAI 79
- 5 —Hospitality Features 81
- Hospitality Services 82
- Names Registration 82
- Property Management System 82
- Station Hunt Before Coverage 84
- Call Restrictions 85
- Class of Restriction (COR) 86
- Station Security Codes 86
- Restriction 87
- Restriction — Controlled 87
- Malicious Call Trace 87
- CAMA - E911 Trunk Group 88
- Authorization Codes 88
- Block Collect Call 88
- Power Failure Transfer 88
- Automatic Circuit Assurance 89
- Facility Busy Indication 90
- Facility Test Calls 90
- Packet Error History 90
- Variable Length Ping 91
- Recent Change History 91
- Service Observing 91
- Bulletin Board 92
- Call Detail Recording (CDR) 93
- Traffic Reports 93
- Recorded Announcement 94
- Music-on-Hold Access 94
- Announcement 94
- Tenant Partitioning 95
- Trunk Group Circuits 96
- Local Exchange Trunks 96
- Tie Trunks 96
- Auxiliary Trunks 97
- IP Trunks 97
- ISDN Trunks 98
- Full ETSI Functionality 100
- NT Interface on TN556C 100
- Wideband Switching 100
- ATM Trunks 101
- Trunk Management 102
- Miscellaneous Trunks 103
- Digital Interfaces 103
- Digital Multiplexed Interface 103
- Answer Detection 104
- Automatic Routing Features 105
- AAR/ARS Overlap Sending 106
- AAR/ARS Partitioning 106
- Time of Day Routing 106
- Facility Restriction Levels 107
- CAUTION: 107
- Generalized Route Selection 107
- Look-Ahead Routing 107
- Subnet Trunking 108
- External Device Alarming 108
- Alarm Assignments 109
- 7 —Call Center Features 111
- Agent Call Handling 115
- Intraflow and Interflow 116
- Abandoned Call Search 117
- Call Vectoring 117
- COR for VDN 118
- Applications 118
- Call Prompting 119
- Expert Agent Selection 119
- (CentreVu CMS) 121
- CentreVu Advocate 122
- Call Charge Information 123
- Interface (ASAI) 124
- CentreVu IP Agent 125
- ATM Trunking 126
- ATM WAN PNC 126
- Private Network Access 127
- Node Number Routing 127
- (ATM-PNC) 127
- Uniform Dial Plan (UDP) 129
- Over the Network 130
- DCS Over ISDN-PRI D-channel 131
- Call Completion 131
- Path Replacement 132
- Call Forwarding (Diversion) 132
- Call Transfer 133
- Called NAME ID 133
- Call Offer 133
- QSIG VALU 134
- QSIG Voice Mail Capabilities 135
- DEFINITY AUDIX 137
- INTUITY AUDIX 139
- INTUITY Lodging 140
- INTUITY Conversant 140
- Integration 141
- Other Supported Systems 141
- PassageWay 142
- Wireless 144
- Numerics 145
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