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Database Tables
CentreVu®
CMS Open Database Connectivity
VDN Database Items 3-104
BACKUPCALLS
The number of ACDCALLS that were
delivered to and answered by this split/skill
by a vector command other than "queue to
main" and the number of ACDCALLS that
were delivered to a split/skill by a “queue to”
vector command answered by an agent that
has neither reserve1 or reserve2 skill levels
assigned for that skill. This allows tracking of
calls answered by agents with a reserve1 or
reserve2 skill level assigned for a particular
skill. Calls answered in the main split/skill can
then be calculated as ACDCALLS -
BACKUPCALLS. However, this calculation
does not include direct agent calls.
BACKUPCALLS includes "messaging
split/skill" calls, "check backup" calls, and
calls that route to a split/skill or direct agent,
either by the "route to" vector command or by
adjunct routing. Calls that are redirected back
to the split/skill using the Redirection on No
Answer feature and then answered are also
counted as BACKUPCALLS.
NOTE: The Redirect on No Answer to VDN
routing feature is available on the
DEFINITY
ECS.
Available on Generic 2 and Generic 3
switches and the ECS with the vectoring
feature.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
BH_ABNCALLS The number of INCALLS that were
abandoned by callers during the busy hour.
B integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
BH_ACDCALLS The number of ACDCALLS that were
completed during the busy hour.
B integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
BH_ACDTIME The amount of talk time of ACDCALLS that
were completed during the busy hour.
B integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length
- CentreVu 1
- OpenLink 4
- Overview 0 9
- Organization of Document 0 9
- Audience 0 10
- Terminology 0 11
- Related Documents 0 12
- General Information 1 13
- ODBC Feature 1 13
- Additional 14
- Information on 14
- Permissions: 15
- Field Display: 15
- Definition 1 16
- Data Access 16
- Through ODBC 16
- Structured Query 17
- Language (SQL) 17
- CMS ODBC 17
- Uses for ODBC 18
- Requesting Data 18
- Using ODBC 18
- Overview 2 19
- ODBC Driver 2 20
- Introduction 2 22
- Requirements 22
- Installation 22
- Installing ODBC 23
- Version 3.0 23
- Version 3.2 27
- OpenLink Session Rules Book 30
- Configuration Utility 30
- Server Utilities 2 32
- Client Installation 2 33
- Procedure 34
- Test ODBC 36
- Connectivity 36
- Build an ODBC 37
- Application 37
- Windows NT 3.51 39
- Installation 2 39
- Windows 95, 98 39
- Windows NT 4.0 39
- Install Clients from 40
- ODBC Driver 41
- Administration 41
- Data Source 42
- Administrator 42
- Dialog Box—With 42
- Version 3.2 ODBC 42
- Define Data 43
- ODBC Data Source 43
- Windows 44
- Add System Data 45
- Sources Procedure 45
- Add Login ID 46
- Based Data 46
- Remove a Data 46
- Configure a New 47
- ODBC Data 47
- Input Fields 2 49
- Administer 51
- ODBC Options 51
- View Installed 52
- ODBC Drivers 52
- Connect to and 53
- Access Data 53
- Result 2 54
- Disconnect from 54
- Troubleshooting 2 55
- Client Trace 2 56
- Messages 56
- Troubleshooting 2-39 57
- Troubleshooting 2-40 58
- Chapter 3: Database Tables 59
- Database Item 60
- Index Database 60
- Data Types 3 61
- Call-Based Data 3 61
- Interval-Based 61
- Column Types 3 62
- Reference Tables 62
- Database Logic 63
- Structure 63
- Circular Structure 3 64
- Database Table Names 3 65
- Split/Skill Database Items 3 67
- Agent Database Items 3 99
- CentreVu® 100
- DEFINITY 115
- Informix 117
- ECS Cross 121
- Reference 121
- Trunk Group Database Items 3 125
- Trunk Group 126
- Database Items 126
- Trunk Database Items 3 139
- Trunk Database 140
- Vector Database Items 3 146
- Vector Database 147
- DEFINITY ECS R6 150
- VDN Database Items 3 158
- VDN Database 159
- Overview 3 177
- Call Work Codes 177
- Login/Logout 180
- Agent Trace Database Items 3 184
- Current Day 189
- Configuration 189
- Forecast 189
- Forecast Report 191
- Call Record Database Items 3 194
- Data Collection 205
- Period Database 205
- Archiver 206
- Execution Status 206
- Customer Log Database Items 3 208
- Agent Group Database Items 3 209
- Synonyms Database Items 3 210
- ACD Shifts Database Items 3 212
- Database Items 3 213
- Exceptions 214
- Disk Full 217
- Split/Skill 218
- VDN Exceptions 221
- Malicious Call 223
- Trace Exceptions 223
- Glossary 227
- Rolling ASA 232
- Basic Call Management System 232
- Basic Rate Interface 232
- Best Service Routing 232
- Microsoft 236
- No records found 236
- Expected Wait Time 239
- DEFINITY® 239
- Inbound Call Management 241
- Information Indicator 241
- Maintenance Busy 244
- Multiple Call Handling 244
- Outbound Call Management 246
- Open Database Connectivity 246
- Price Element Code 247
- Acceptable Service Level 247
- Commands 255
- VDN of Origin Announcement 256
- Voice Response Unit 257
- How Are We Doing? 267
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