AT&T CentreVu CMS Administration Bedienungsanleitung PDF herunterladen (Seite 3)

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1 Introduction

The AVAYA Call Management System (CMS) lacks the capability to delegate password

management to a trusted user. If an application user (called Supervisor in CMS

terminology) has forgotten or lost his/her password, the system administrator (with root

permission) has to be contacted for a new password. With the number of users

exceeding a certain threshold, the administrator becomes more and more involved in

changing passwords. Doing so might also result in loss of security, as the root user is

kept logged into the system to perform password changes in an efficient manner. The

entire situation gets even worse, if the system administrator has been outsourced to an

external company. Then changing a users password might be a process of several days.

To circumvent these problems we have developed a small service utility called

pwdch,

which allows a trusted user to be designated as password manager. With our tool, this

trusted user is allowed to change passwords for selected users without knowing the

existing password. It is easily accessible through its text mode based windowing system

and may be used without UNIX knowledge. Similar to other system extensions

pwdch is

integrated with the CMS application and may be accessed from the main menu. System

security is kept to a maximum level due to the use of the open source utility

sudo, which

is part of the installed base in most of our customer installations.

2 Document Conventions

Any UNIX specific names, commands and parameters are presented in Courier

typesetting, whereas user inputs are typically shown in Bold face. Occasionally

some important text parts are also highlighted in Bold. Menu items available in graphical

user interfaces and menus are underlined. Underlined entries seperated by a →

represent a certain menu path to be followed. Navigation and Control keys are

surrounded by <> as in <PGDN>, <PGUP>, <ESC>, <CR>, <HOME>.

Throughout the entire document we assume, that your primary shell is a Bourne Shell or

derivate (e.g. BASH). If you are using CSH, TCSH or similar, you might have to adapt

some commands and settings mentioned in this document.

3 Licenses and Ordering Options

In order to keep the system at a moderate pricing level for everybody, our utility is

shipped in 3 licensing modes

− Small Business / Free Version : This version may be downloaded at no

charge from our website. The application allows management for up to 5 selected

users. There is not timing restriction or similar, pwdch may be used as long as

desired.

− Medium Business : This version may be ordered with us at a

lower price and is shipped via mail or email. The application allows management for

up to 35 selected users. For more information regarding pricing please consult our

website or contact us.

− Large Business / Unlimited : This version may be ordered with us and is

shipped via mail or email. There is user restriction as for the other versions. For

more information regarding pricing please consult our website or contact us.

Each version also features a special demo mode, which allows you to test the application

with larger user sizes, different user files and applications. In order to preserve security

the settings are not executed, only the parameters and commands are shown on the

screen. This allows for playing around with different options

pwdch offers. With your

order you may then include change requests according to your needs. The following

program customizations are performed at no additional charge when specified with the

order

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