AT&T MERLIN Attendant Bedienerhandbuch Seite 163
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Glossary
Main Menu
A list of options presented to the caller from which the caller selects an option by
entering the corresponding Selector Code. Based on predefined associations between
menu options and Selector Codes, Automated Attendant Service routes the call to a
specific extension, submenu, or an announcement. The system administrator can
program Day and Night Main Menus for Automated Attendant Service that play when
your business is open or closed. See also Selector Code.
Main Menu Script
The list of options that plays after the Day or Night Greeting. It describes to callers what
is available on the Main Menu and can provide a list of Selector Codes that callers can
enter to get to the extension, submenu, or announcement they want.
Message-Waiting Receiver
An extension designated to receive message-waiting indications for calls directed to a
Calling Group. See also Fax Message-Waiting Receiver.
Monolingual Mode
MERLIN MAIL—ML system operation in which a single language is used for system
prompts, menus, and announcements. The available languages are English, French,
and Spanish. Contrast with Bilingual Mode.
N
Night Greeting
The Automated Attendant Service greeting that plays during the hours that a company
is closed.
Night Service
MERLIN LEGEND feature that causes calls to ring at specially assigned stations in
addition to where calls would normally ring.
No Transfer
A MERLIN MAIL—ML transfer type that is normally used for the mailboxes of visitors,
guests, or employees who need to receive messages but do not have a phone
assigned to them. Messages can be left in voice mailboxes assigned this transfer type
by: selecting an Automated Attendant Service menu option that transfers to the voice
mailbox, pressing [ * ] [ T ] (or [ * ] [ 8 ]) and entering the mailbox number from any MERLIN
MAIL—ML service, or by addressing a message to the voice mailbox from within Voice
Mail Service. See also Supervised Transfer, Unsupervised Transfer, and Guest Mailbox.
GL-6
- AT&T 1
- Contents 10
- About This Guide 12
- Terms and Conventions 13
- Related Guides 13
- Overview 15
- Secondary Language 18
- Call Handling Methods 24
- Immediate Call Handling 25
- Delayed Call Handling 26
- Night Only Call Handling 27
- Fax Call Handling 27
- MERLIN LEGEND Night Service 29
- Voice Mail Service 30
- Addressing Voice Mail 31
- Outcalling 33
- Call Answer Service 34
- MERLIN MAIL—ML System 35
- Configurations 35
- Subscribers’ Responsibilities 36
- System Operator 37
- General Mailbox Owner 38
- Planning Forms 39
- The Password prompt plays 40
- Helpful Hints 41
- Administration Menu Structure 42
- Guide to the Instructions 43
- Parameters 44
- Changing MERLIN MAIL—ML 45
- Port Allocation 45
- Changing the Delayed Answer 48
- Adding, Changing, or Deleting 49
- Changing the System 50
- Operator Extension 50
- Changing the General 52
- Mailbox Owner 52
- Administrator’s Voice Mailbox 54
- Changing the Maximum Number 55
- Changing the MERLIN 56
- MAIL—ML Language Selection 56
- Changing the Schedule 59
- 12. [ * ] [ # ] to quit 71
- Changing the Automated 72
- Attendant Menus 72
- Programming Sequence 78
- Changing the Main Menus 78
- Code Actions 81
- Enter the Following 82
- ■ An extension 89
- ■ An announcement 89
- Creating a Submenu 91
- Changing a Submenu 94
- Do the Following 96
- Deleting a Submenu 100
- Changing Announcements 101
- Recording an Announcement 102
- Deleting an Announcement 104
- Changing the Touch-Tone 106
- Gate Setting 106
- Changing the Setting 107
- Adding and Changing 109
- Voice Mailbox 109
- Assignments 109
- Adding a Mailbox 111
- Letter Key 114
- Changing the Mailbox Name 116
- Changing the Class of Service 119
- Changing the Voice Mailbox 123
- Language 123
- Deleting a Mailbox 126
- Creating, Changing, and 127
- Using Group Lists 127
- Administering Group Lists 128
- Scanning a Group List 129
- Creating a Group List 130
- Deleting a Group List 133
- Sending a Broadcast Message 134
- Mail Activity Menu plays 137
- Changing System 138
- Greetings 138
- Voice Mail Greeting 139
- Automated Attendant Service 142
- Listening to an Automated 144
- Attendant Service Greeting 144
- Service Greeting 145
- Troubleshooting 147
- PROBLEM: 150
- Possible Cause 150
- Corrective Action 150
- MERLIN MAIL—ML 153
- Factory Settings 153
- Sending Faxes to the 156
- Glossary 158
- Outcalling Administration 178
- AT&T 585-320-742 180
- Graphics © AT&T 1988 180
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