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AT&T Call Management System Handbücher

Bedienungsanleitungen und Benutzerhandbücher für Software AT&T Call Management System.
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At t Call Management System Bedienungsanleitung (227 Seiten)


Marke: At-t | Kategorie: Software | Größe: 1.69 MB |

 

Inhaltsverzeichnis

AT&T System 75

1

And System 75XE

1

TO ORDER

2

OF THIS

2

TO COMMENT ON THIS MANUAL

2

Contents

3

. .

9

. . . . .208

10

● . ● 0. ● *

12

INTRODUCTION

13

ORGANIZATION

14

UPGRADE PROCESS SYSTEM 75

15

2. Software Upgrade

18

555-200-500

20

Updating

20

Version 2 System Features

20

3. Prerequisite Hardware

21

Figure 8

34

(Component Side)

34

Customer’s Translations

38

Version 2 Translations

38

VERSION 3

40

Basic V2 to V3 Upgrade

41

1. Hardware Upgrades

41

2 (TN720/TN738), and

42

2. Software Upgrades

43

4. Service Interruption

46

Circuit Pack

49

Assign Version 3

53

Translations

53

Create Tape Backup

54

Port Assignment Record

55

UPGRADE PROCESS SYSTEM

56

Out and Remove Hunt

61

Groups To Be Rearranged

61

Add or Replace Circuit

63

Assign Version 3 Translations

65

SUBSYSTEM UPGRADE

68

PROCEDURE FOR UPGRADES

69

SMALL CABINET CONTROL CARRIER

78

Down System

79

Replace Control Carrier

79

PREREQUISITES

82

● 20 B25A Connector Cables

83

PROCEDURE FOR UPGRADE

84

Figure 13

86

Figure 14

89

Figure 15

91

Pallet-Mounted System 75

91

Figure 16

92

Ramps Installed on Pallet

92

CABINET (REAR VIEW)

95

Figure 17

95

Figure 22

102

Power Up System

103

Figure 23

104

UPGRADE TRANSLATIONS

107

Performed On-Site

109

ADDITIONS

112

Figure 24

113

Figure 25

114

Blank Circuit Pack Faceplate

114

Figure 26

115

Service Interruption

126

Verify System Status

126

Save Translations

126

Power Down System

126

Install Port Carrier

127

Added Translations

129

Update Port Assignment Record

129

REAR VIEW

133

Figure 32

134

Bus Wiring Diagram

134

Unpack and Inspect for Damage

137

Figure 35

139

Figure 36

140

AC Power Requirements

140

Position Port Cabinets

141

Connect TDM Bus Cables

141

DOOR LATCH

142

Figure 37

142

CABINET CLIP

143

Figure 39

144

TDM Bus Connections

144

Install Ground Plate(s)

146

Install Cabinet Clip(s)

148

Install Cable Clamps

148

Port Circuit Packs

148

Install Cables

149

Connect AC Power

149

Enter Added Translations

150

Figure 43

154

Figure 44

155

Ramps Installed

155

Figure 45

156

Auxiliary Cabinet

156

5. ADD ATTENDANT CONSOLE

157

6. ADD SELECTOR CONSOLE

158

Figure 46. Selector

159

CO, FX, WATS, AND PCOL TRUNKS

160

8. ADD DID TRUNKS

160

9. ADD TIE TRUNKS

161

Table F

163

DS1 TIE TRUNK SERVICE

164

Add Circuit Packs

165

SPEECH SYNTHESIS

167

12. ADD CODE CALLING ACCESS

167

13. ADD POOLED MODEM

168

14. ADD OFF-PREMISES AND

169

OUT-OF-BUILDING TERMINALS

169

15. ADD EXTERNAL RINGING

170

18. ADD PagePac PAGING SYSTEM

172

PagePac 20

173

PagePac VS*

173

PagePac 50/100/200

173

19. ADD MUSIC-ON-HOLD ACCESS

175

22. ADD INTEGRATED RECORDED

177

ANNOUNCEMENT

177

23. ADD RECORDED TELEPHONE

178

DICTATION ACCESS

178

24. ADD INADS INTERFACE

179

25. ADD APPLICATIONS

179

INTERFACE (System

179

PROCESSOR

179

75 Only)

179

RECORDING INTERFACE

182

EMERGENCY TRANSFER

184

28. ADD INFORMATION SYSTEM

185

NETWORK INTERFACE

185

INTERFACE

187

(AUDIX) INTERFACE

190

System Status

191

33. ADD PROPERTY MANAGEMENT

194

SYSTEM (PMS) ACCESS

194

TO REPLACE TWO 8-PORT ANALOG

195

LINE CIRCUIT PACKS

195

SYSTEM (DCS) INTERFACE

197

System 75

198

System 75 XE

198

Make System Test Call

202

Test Attendant Console

203

Test Selector Console

204

Test External Ringing

205

Queue Warning Indicator

206

Test Integrated Announcement

208

Description

209

Test Loudspeaker Paging

210

Test Code Calling

210

Test Music-on-Hold

211

Emergency Transfer

212

Test INADS Interface

213

Test Tie Trunks

214

Test DID Trunks

216

Test CO Trunk

217

Procedure—Incoming CO Trunk

218

Interchange

219

REFERENCES

220

75 and System 75 XE

224

At t Call Management System Bedienerhandbuch (176 Seiten)


Marke: At-t | Kategorie: Software | Größe: 0.76 MB |

 

Inhaltsverzeichnis

Call Management System

1

Contents

3

About This Guide

10

Documentation Conventions

11

Related Documents

12

Basic Terms and Key Concepts

13

Programming the MERLIN

17

LEGEND System for CMS

17

Before You Begin

18

[ [ ↵ ↵ ]]

19

Setting Basic System

20

Operating Conditions

20

System Renumbering

21

IMPORTANT

22

Transfer Return Time

24

Transfer Audible

25

Extension Status

25

Setting Up Lines

26

Trunks, and Pools for CMS

26

Remove CMS Lines, External

27

Program T1 Lines

29

Program Loop-Start Lines

30

Program Ground-Start

30

The system will restart

31

Copy Line

33

Assignments to CMS PC Ports

33

Set CMS Supervisor to No Ring

34

Assign Feature Button

35

Setting Up Agent Telephones

36

❑ ❑ ❑ ❑ ❑ ❑

38

Setting Up the Fallback Plan

40

MLX-20L PC

42

Assign Coverage Group

43

❑ ❑ ❑

44

Set Group Coverage Delay

45

Setting Up Optional

46

Equipment and Features

46

❑ ❑ ❑ ❑

47

Top Sys Prog

48

❑ ❑ ❑

49

CMS Supervisor Features

50

Transfer-to-Split

54

Transfer-to-Queue

56

All-Ring Operation

57

Installing the Hardware

58

MERLIN LEGEND Hardware

59

CMS Hardware-Required

59

Description

60

CMS Hardware-Optional

61

Installation Procedures

63

Installing the External Alert

66

Changing the VDC 600

68

Board DIP Switch Setting

68

DIP Switch

68

Settings for CMS

68

Connecting CU1 and CU2 to

69

To operator port 18

70

To Operator port 22

70

Connecting the Voice

71

Announcement Unit

71

Required Setting

72

To video port

73

To AC outlet

73

To monitor 1

73

To monitor 2

73

Installing Loop-Backs

73

Figure 2-6. Loop-Back

74

Installing the Software

75

Installing MS-DOS

76

Installing the CMS Software

77

A> prompt appears

79

CMS Programming Basics

80

Figure 4-1. CMS Main Menu

81

Moving Between CMS Screens

82

Entering and Editing Data

84

ANSWER DELAY:

85

Group Letter: _

85

How Many Seconds: _____

85

Guidelines for Entering Data

86

Alternate Editing Keys

87

Simple Editing Procedures

87

Leaving CMS

88

Identifying Agents and Lines

89

Creating an Agent Directory

91

Programming CMS Lines

94

Adding Lines

95

Identifying Priority Lines

96

Building a

98

Selecting a Configuration

100

Assigning Splits

101

6-6 Assigning Splits

103

Programming Call Flow

106

Figure 6-5. Call Flow Screen

107

Setting the Intraflow

109

Threshold (Optional)

109

Setting All-Ring Operation

109

Naming and Saving

110

Saving a Split Configuration

111

Choosing a

112

Start-Up Configuration

112

Shift Configuration

113

6-16

113

Testing CMS

114

Startup Test

115

Line Status Test

116

Cnct to Idle

117

Agent Status Test

118

Voice Announcement Unit Test

119

Intraflow Test

120

Customizing CMS

122

Getting Started

123

Setting CMS System Options

124

Alarm On/Off

125

Delay Message Length

125

Business Name

126

Troubleshooting

127

Error Messages

128

Possible Cause

129

Corrective Action

129

Warning Messages

133

System Errors

140

Other Messages

142

Other Problems

144

Agent Problems

147

External Alert Problems

151

Fallback Plan

153

❑ ❑ ❑ ❑

153

Guide to CMS Screens

154

Figure A-1. CMS Programming

155

Upgrade Information

157

MS-DOS 3.3

158

MERLIN LEGEND

159

CMS Factory Settings

159

Glossary

161

FCC Notification

175

At t Call Management System Betriebsanweisung (276 Seiten)


Marke: At-t | Kategorie: Software | Größe: 1.47 MB |

 

Inhaltsverzeichnis

AT&T

1

Contents

3

Section 1: Introduction

5

How to Use the CMS Documents

6

What’s in This Manual

7

Documentation Conventions

9

Section 2: Understanding CMS

10

Overview

11

Key Terms and Concepts

12

Optional CMS Features

15

A Typical CMS Application

20

Managing CMS

23

CMS Components

25

Section 3: Your PC and CMS

29

Duplicating the CMS Diskettes

31

Installing the CMS Software

34

The CONFIG.SYS File

36

The AUTOEXEC.BAT File

37

Setting the Time and Date

38

Using Your PC with CMS

39

F10 - Help

40

Entering and Editing Data

41

ADD AGENT: Last name:

42

First: ID:

42

Section 4: Administering CMS

44

● Setting Options

46

Getting Started

48

Administering Stations

50

ADD AGENT STATION: PDC:

51

Port #:

60

Trunk#:

60

ADD SINGLE-LINE PORT: PDC:

60

MOVE TRANSFER QUEUE LINE: ID:

61

CHG INFO: ID:

62

SbGrp:

62

Tk Prt#:

62

Trk#: PDC:

62

SL Prt#:

62

Administering Announcements

63

Assigning Announcements

66

Creating an Agent Directory

70

Force Delay (ON/OFF):___

83

Administering Call Flow

84

Clearing a Configuration

88

Returning to Other Screens

88

(edited)

89

Setting Options

91

Selecting Exceptions

95

Selecting Agent Exceptions

98

Selecting Split Exceptions

101

Not Running”

110

COPY a:shift*.cms c:

112

C> prompt type

112

Section 5: Supervising CMS

113

Startup Procedures

116

INITIALIZATION

118

DAY CMS1.0 6:10p 04/20

118

INITIALIZATION IN PROGRESS

118

● Logged Out state

121

Monitoring Call Management

123

On or Off

128

LOG IN AGENT: ID:

133

LOG OUT AGENT: ID:

133

Using the Line Status Screen

139

CHANGE PRIORITY: Line ID:

140

Using the Events Log Screen

144

Supervising Your Agents

146

Dynamic Reconfiguration

147

Reconfiguring Splits

149

___ Force Delay (ON/OFF): ___

154

Reconfiguring Call Flow

155

On to Off or

156

Using the Configuration List

157

Day-to-Day Operation of CMS

166

Section 6: Handling CMS Calls

167

The Agent’s Voice Terminal

169

Types of CMS Reports

182

How to Generate Reports

183

Agent Split Summary

185

Starting:___/___/___

187

Ending:

187

___/___/___

187

Split Report

190

Line Group Report

196

Key to Line Group Report Data

199

Sub-Group Report

202

Ending:___/___/___

204

___/___/___Ending:___/___/___

204

Print All Reports

208

Events Log Report

210

Section 8: Archiving Data

211

Section 9: Troubleshooting

216

Startup Problems

218

Warning Messages

222

Printer Now Ready

232

Call Management Problems

234

BRKN and the

240

Printer Problems

242

Agent Problems

245

System Errors

249

A> prompt, type

250

The Partial Print

255

Glossary

262

CMS and System 25 Terms

264




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