AT&T Definity Callmaster II Bedienungsanleitung Seite 23
- Seite / 46
- Inhaltsverzeichnis
- LESEZEICHEN
Bewertet. / 5. Basierend auf Kundenbewertungen
19
Note: An optional warning tone is available (on a per-system basis) to alert the
agent and caller that an observer is about to be added to the connection. This feature
option is administered by the system manager.
If the agent has a call in progress, all parties on the connection hear an initial long
burst of tone (two seconds) and a short burst of tone (0.5 seconds) every 12 seconds
during the observer’s presence.
If the agent is not active on a call, all parties hear the first warning tone (two
seconds) after the beginning of the next call. All parties also hear a short burst of
tone every 12 seconds while the call is being observed.
5 To return to a listen-only connection, press
again
• The light next to , if you are using
a button, goes on steadily
• You can hear the agent and caller, but cannot talk
to them
• When you are through observing, hang up or press
Service Observe
Service Observe
Release
Answering Agent Calls for Assistance
To answer an Assist call
(3-burst ring)
1 Press the ringing call appearance button (if you are
using a headset), or go off-hook (if you are using a
handset)
• If you have a display, it shows the message:
“a = agent name and/or number sa”
which indicates this is a request for supervisor
assistance
2 Talk to the agent
3 Then, do one of the following:
• Press to disconnect from the call
• Have the agent set up a conference
• Ask the agent to transfer the caller to you
Release
- DEFINITY 1
- Enterprise Communications 1
- Server Generic 1, Generic 3 1
- Contents 3
- Indicator Lights 4
- Tones and Their Meaning 4
- Quick Reference Lists 4
- Introduction 5
- ACD Work Modes 7
- Changing Work Modes 8
- Redirection on No Answer 8
- Multiple Call Handling (MCH) 9
- ACD Recorded Announcements 11
- Night Service 11
- Queue Status Indication 12
- The VuStats Feature 12
- Non-ACD Calls 12
- Split/Skill Supervision 13
- Disconnecting From Calls 13
- VDN-of-Origin Announcements 14
- System Measurements 15
- Feature xxxxx 16
- ACD Procedures 18
- 4 Press 19
- Service Observe 21
- 2 Press 22
- 2 Talk to the agent 23
- 5 Press 25
- 1 Press 26
- 3 Press 34
- Call Pickup 36
- Last Dialed 38
- 1 While on-hook, press 40
- 4 Press again 41
- 5 Press 41
- Reason Codes 46
Verwandte Produkte und Handbücher für Vernetzung AT&T Definity Callmaster II
Vernetzung AT&T 8403 Betriebsanweisung
(87 Seiten)
(87 Seiten)
Vernetzung AT&T Definity 8410D Betriebsanweisung
(57 Seiten)
(57 Seiten)
Vernetzung AT&T 8102 Betriebsanweisung
(44 Seiten)
(44 Seiten)
Vernetzung AT&T Definity 6402D Spezifikationen
(798 Seiten)
(798 Seiten)
Vernetzung AT&T Definity 8410D Betriebsanweisung
(112 Seiten)
(112 Seiten)
Vernetzung AT&T Definity 6219 Betriebsanweisung
(45 Seiten)
(45 Seiten)
Hotpoint HDA3600 Handbücher
Bedienungsanleitungen und Benutzerhandbücher für Geschirrspüler Hotpoint HDA3600.
Wir stellen 1 PDF-Handbücher Hotpoint HDA3600 zum kostenlosen herunterladen nach Dokumenttypen zur Verfügung Bedienungsanleitung
Kommentare zu diesen Handbüchern