AT&T Definity Callmaster II Bedienungsanleitung PDF herunterladen (Seite 6)

into a CALLMASTER voice terminal, you may want to unplug the handset when you

are not using it, since it can transmit nearby noises (such as papers being shuffled)

which may be heard over the headset.

The CALLMASTER and CALLMASTER II voice terminals with Recorder Interface

Module (RIM) are designed for recording calls. With this module, a warning tone

notifies the agent and the calling party that the call is being recorded. Be aware that

this tone may be a legal requirement. To generate this warning tone while using the

Service Observing feature to monitor calls, the split/skill supervisor must activate

the listen/talk mode and remain in this mode while the call is being recorded. For

more information about the Service Observing feature, see “Activating Service

Observing” in the section titled ACD Procedures. For information about enabling/

disabling the Record Out Signal or enabling/disabling the Recorder Warning Tone,

see the DEFINITY CALLMASTER II and CALLMASTER III Voice Terminals

Instructions for Programming the Options, 555-015-169.

Important: The use of service observing features and call recording features may be

subject to federal, state, and local laws, rules, or regulations and my be prohibited

pursuant to the laws, rules, or regulations or require the consent of one or both of

the parties to the conversation. Customers should familiarize themselves with and

comply with all applicable laws, rules, and regulations before using these features.

Automatic Answering and Manual Answering

Agents can answer ACD calls using the following methods. The system manager

administers these options.

• Automatic Answering – All Calls

With Automatic Answering, you hear one or two bursts of zip-tone, and then you

are automatically connected to the incoming ACD call. For non-ACD calls, you will

hear incoming call identification (ici) tone from the headset or handset.

Note: Although Automatic Answering can be used with headsets and handsets,

it is not recommended for use with handsets because the handset must be held

continuously to the ear to hear zip-tone.

• Automatic Answering – ACD Calls Only

With this option, you hear one or two bursts of zip-tone for ACD calls. For

non-ACD calls, you hear audible ringing.

• Manual Answering

With Manual Answering, agents’ voice terminal ring when for ACD or non-ACD

calls. The ringing options are:

• a single ring for all calls

• continuous ringing for all calls

• a single ring if you are busy on a call

• silence if you are busy on a call

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AT&T Definity Callmaster II Bedienungsanleitung Seite 6